44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Oliver Wyman
Marketing or Exec? Claim Your Free Account
About Oliver Wyman's Brand
Oliver Wyman is a global leader in management consulting. Among its major competitors, Oliver Wyman is ranked in 1st place for NPS while McKinsey & Company is 2nd, and Bain & Company is 3rd.
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Oliver Wyman CMO
Oliver Wyman Ranking
- #1 / 4 of its competitors
Oliver Wyman NPS
Oliver Wyman's Net Promoter Score (NPS) is a 44 with 62% Promoters, 20% Passives, and 18% Detractors. Net Promoter Score tracks whether Oliver Wyman's customers would recommend using the product based on a scale of -100 to 100.
Oliver Wyman Overall NPS
| 62% | Promoters |
|---|---|
| 20% | Passives |
| 18% | Detractors |
Oliver Wyman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 46 | Jun 2023 | 46 |
Jul 2023 48 | Jul 2023 | 48 |
Aug 2023 49 | Aug 2023 | 49 |
Sep 2023 45 | Sep 2023 | 45 |
Dec 2023 48 | Dec 2023 | 48 |
Jan 2024 46 | Jan 2024 | 46 |
Feb 2024 44 | Feb 2024 | 44 |
Apr 2024 45 | Apr 2024 | 45 |
Nov 2024 45 | Nov 2024 | 45 |
Dec 2024 47 | Dec 2024 | 47 |
Mar 2025 45 | Mar 2025 | 45 |
Jun 2025 45 | Jun 2025 | 45 |
How Other Brands Compare
Oliver Wyman is ranked first for NPS among its competitors. McKinsey & Company and Bain & Company come in second and third, with Boston Consulting Group coming in at #4.
Oliver Wyman |  McKinsey & Company |  Boston Consulting Group |  Bain & Company | |
| Global Ranking | #- | #400 | #506 | #- |
| NPS | 44 | 20 | -19 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $244.24M | - | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oliver Wyman NPS by Gender
Oliver Wyman's NPS was rated 62 by Male customers on Comparably.
Male
62
Oliver Wyman's NPS was rated 62 by Male customers on Comparably.
77%
Promoters
8%
Passives
15%
Detractors
Female
N/A
Oliver Wyman's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Oliver Wyman NPS by Ethnicity
Oliver Wyman's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Oliver Wyman NPS by Age
Oliver Wyman's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Oliver Wyman NPS by Usage
Oliver Wyman's NPS was rated the highest by customers who have used Oliver Wyman's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
Oliver Wyman NPS vs. Competitors
Compared to its competitors, Oliver Wyman's NPS is rated right above McKinsey & Company.
| COMPANY | NPS Score | |
|---|---|---|
| Oliver Wyman | 44 |
| McKinsey & Company | 20 |
| Bain & Company | 15 |
| Boston Consulting Group | -19 |
Oliver Wyman Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Oliver Wyman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oliver Wyman Customer Loyalty Score by Gender
Oliver Wyman's Customer Loyalty score was rated 72 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Oliver Wyman.
Male
72%
Yes
Female
N/A
Yes
Oliver Wyman Customer Loyalty Score by Ethnicity
Oliver Wyman's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oliver Wyman.
40
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Oliver Wyman Customer Loyalty Score by Age
Oliver Wyman's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Oliver Wyman.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
36-40 70% | 36-40 | 70% |
46-50 40% | 46-50 | 40% |
Oliver Wyman Customer Loyalty Score by Usage
Oliver Wyman's Customer Loyalty score was rated the highest by customers who have used Oliver Wyman's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oliver Wyman Customer Loyalty Score by Industry
Oliver Wyman's Customer Loyalty score was rated 85% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Oliver Wyman Customer Loyalty vs. Competitors
Compared to its competitors, Oliver Wyman's Customer Loyalty score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bain & Company | 76% |
| Oliver Wyman | 75% |
| McKinsey & Company | 74% |
| Boston Consulting Group | 62% |
Unlock Oliver Wyman Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oliver Wyman Customer Loyalty vs. Competitors data and gain insights into your customers today.
Oliver Wyman Product Quality
4/5
Oliver Wyman has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Oliver Wyman's overall Product Quality score rated by its users and customers.
Oliver Wyman Product Information
Oliver Wyman’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Oliver Wyman's product the highest.
- Website
- http://www.oliverwyman.com
- Company Size
- 10,000+ Employees
Industry
Consulting
Quick Insights into Oliver Wyman Product Quality
Oliver Wyman's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oliver Wyman's Product Quality.
Ranked Oliver Wyman Product Quality the Highest
Ranked Oliver Wyman Product Quality the Lowest
Oliver Wyman Product Quality Score by Gender
Oliver Wyman's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Oliver Wyman.
Male
3.7/5
Female
N/A
Oliver Wyman Product Quality Score by Ethnicity
Oliver Wyman's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oliver Wyman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Oliver Wyman Product Quality Score by Age
Oliver Wyman's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oliver Wyman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.5 | 36-40 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
Oliver Wyman Product Quality Score by Usage
Oliver Wyman's Product Quality score was rated the highest by customers who have used Oliver Wyman's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Oliver Wyman Product Quality Score by Industry
Oliver Wyman's Product Quality score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Oliver Wyman Product Quality vs. Competitors
Compared to its competitors, Oliver Wyman's Product Quality score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| Oliver Wyman | 4/5 |
| McKinsey & Company | 4/5 |
| Boston Consulting Group | 3.3/5 |
Unlock Oliver Wyman Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oliver Wyman Product Quality vs. Competitors data and gain insights into your customers today.
Oliver Wyman Pricing
Oliver Wyman ROI & Value For Money
4/5
Oliver Wyman has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Oliver Wyman's overall ROI score rated by its users and customers.
Oliver Wyman Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Oliver Wyman ROI
Oliver Wyman's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oliver Wyman's ROI score.
Ranked Oliver Wyman ROI the Highest
Ranked Oliver Wyman ROI the Lowest
Oliver Wyman ROI Score by Gender
Oliver Wyman's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oliver Wyman.
Male
4/5
Female
N/A
Oliver Wyman ROI Score by Ethnicity
Oliver Wyman's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oliver Wyman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Oliver Wyman ROI Score by Age
Oliver Wyman's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Oliver Wyman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.8 | 26-30 | 4.8 |
36-40 3.6 | 36-40 | 3.6 |
46-50 3.3 | 46-50 | 3.3 |
Oliver Wyman ROI Score by Usage
Oliver Wyman's ROI score was rated the highest by customers who have used Oliver Wyman's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Oliver Wyman ROI Score by Industry
Oliver Wyman's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Oliver Wyman Pricing vs. Competitors
Compared to its competitors, Oliver Wyman's ROI score is rated right above Bain & Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Oliver Wyman | 4/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
Unlock Oliver Wyman ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oliver Wyman ROI vs. Competitors data and gain insights into your customers today.
Oliver Wyman Customer Satisfaction (CSAT)
Oliver Wyman Customer Satisfaction (CSAT) Score
77 / 100
Oliver Wyman has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oliver Wyman Customer Satisfaction
Oliver Wyman's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oliver Wyman's Customer Satisfaction.
Ranked Oliver Wyman Customer Satisfaction the Highest
Ranked Oliver Wyman Customer Satisfaction the Lowest
Oliver Wyman Customer Satisfaction Score by Gender
Oliver Wyman's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Oliver Wyman.
75 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Oliver Wyman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oliver Wyman's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oliver Wyman.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Oliver Wyman's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oliver Wyman.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Oliver Wyman Customer Satisfaction Score by Age
Oliver Wyman's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Oliver Wyman.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 46-50 | 67% |
Oliver Wyman Customer Satisfaction Score by Usage
Oliver Wyman's Customer Satisfaction score was rated the highest by customers who have used Oliver Wyman's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Oliver Wyman Customer Satisfaction Score by Industry
Oliver Wyman's Customer Satisfaction score was rated 80 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Oliver Wyman Customer Satisfaction Score by Industry",
"text": "Oliver Wyman's Customer Satisfaction score was rated 80 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Oliver Wyman's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Oliver Wyman Customer Satisfaction vs. Competitors
Compared to its competitors, Oliver Wyman's Customer Satisfaction score is rated right above Boston Consulting Group, and is preceded by McKinsey & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Oliver Wyman | 77% |
| Boston Consulting Group | 57% |
Unlock Oliver Wyman Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oliver Wyman Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Oliver Wyman Customer Service
4/5
Oliver Wyman has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Oliver Wyman's overall Customer Service score rated by its users and customers.
About Oliver Wyman's Customer Service
Address
1166 Ave of the Americas, York, NY 10036
Website
http://www.oliverwyman.com
Phone Number
12123458000
Oliver Wyman's Social Links
Quick Insights into Oliver Wyman Customer Service
Oliver Wyman's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Oliver Wyman's Customer Service score.
Ranked Oliver Wyman Customer Service the Highest
Ranked Oliver Wyman Customer Service the Lowest
Oliver Wyman Customer Service Score by Gender
Oliver Wyman's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oliver Wyman.
Male
4.1/5
Female
N/A
Oliver Wyman Customer Service Score by Ethnicity
Oliver Wyman's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oliver Wyman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Oliver Wyman Customer Service Score by Age
Oliver Wyman's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oliver Wyman.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.8 | 26-30 | 4.8 |
36-40 3.8 | 36-40 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
Oliver Wyman Customer Service Score by Usage
Oliver Wyman's Customer Service score was rated the highest by customers who have used Oliver Wyman's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Oliver Wyman Customer Service Score by Industry
Oliver Wyman's Customer Service score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Oliver Wyman Customer Service vs. Competitors
Compared to its competitors, Oliver Wyman's Customer Service score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Oliver Wyman | 4/5 |
| McKinsey & Company | 3.9/5 |
| Boston Consulting Group | 3.2/5 |
Unlock Oliver Wyman Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Oliver Wyman Customer Service vs. Competitors data and gain insights into your customers today.
Oliver Wyman as an Employer
4.6/5
Oliver Wyman has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Oliver Wyman scored a 44 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Oliver Wyman would recommend the brand to a friend. ENPS measures how likely Oliver Wyman employees would recommend working at Oliver Wyman to a friend.
Net Promoter Score
44
NPS Score
| 62% | Promoters |
|---|---|
| 20% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 55% | Promoters |
|---|---|
| 26% | Passive |
| 19% | Detractors |
