-24
NPS
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FTI Consulting
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About FTI Consulting's Brand
FTI Consulting have an unmatched combination of breadth and depth of expertise across their worldwide network of 3,500 employees in 26 Among its major competitors, FTI Consulting is ranked in 6th place for NPS while Deloitte (US) is 1st, and AlixPartners is 2nd.Their current market cap is $4.87B
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
FTI Consulting CMO
FTI Consulting Ranking
- #4 / 4 of its competitors
FTI Consulting NPS
FTI Consulting's Net Promoter Score (NPS) is a -24 with 29% Promoters, 18% Passives, and 53% Detractors. Net Promoter Score tracks whether FTI Consulting's customers would recommend using the product based on a scale of -100 to 100.
FTI Consulting Overall NPS
| 29% | Promoters |
|---|---|
| 18% | Passives |
| 53% | Detractors |
FTI Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Sep 2023 -20 | Sep 2023 | -20 |
Oct 2023 -27 | Oct 2023 | -27 |
Feb 2024 -33 | Feb 2024 | -33 |
Apr 2024 -38 | Apr 2024 | -38 |
May 2024 -29 | May 2024 | -29 |
Jun 2024 -27 | Jun 2024 | -27 |
Mar 2025 -31 | Mar 2025 | -31 |
Jun 2025 -24 | Jun 2025 | -24 |
How Other Brands Compare
FTI Consulting is ranked #4 for NPS among its competitors. Deloitte (US) and Kroll come in first and second, with HORNE coming in at third. Among those competitors, it is the second most valued company.
FTI Consulting |  Deloitte (US) |  Kroll |  HORNE | |
| Global Ranking | #- | #154 | #- | #- |
| NPS | -24 | 27 | 3 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.87B | $4.87B | $292.04M | $81.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FTI Consulting NPS by Gender
FTI Consulting's NPS was rated -75 by Male customers on Comparably.
Male
-75
FTI Consulting's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
FTI Consulting's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FTI Consulting NPS by Ethnicity
FTI Consulting's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
FTI Consulting NPS by Usage
FTI Consulting's NPS was rated -67 points by customers who have used FTI Consulting's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
FTI Consulting NPS vs. Competitors
Compared to its competitors, FTI Consulting's NPS is rated right below Pinsent Masons.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
 | AlixPartners | 19 |
| Kroll | 3 |
| HORNE | 0 |
 | Pinsent Masons | 0 |
| FTI Consulting | -24 |
FTI Consulting Customer Reviews
Out of the 2 FTI Consulting customer reviews 1 was positive and 1 was constructive. FTI Consulting customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
FTI Consulting Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of FTI Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FTI Consulting Customer Loyalty Score by Gender
FTI Consulting's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
FTI Consulting Customer Loyalty Score by Ethnicity
FTI Consulting's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FTI Consulting.
78
out of 100
Caucasian
FTI Consulting Customer Loyalty Score by Usage
FTI Consulting's Customer Loyalty score was rated 70% by customers who have used FTI Consulting's products/services for 1 to 2 Years.
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FTI Consulting Customer Loyalty vs. Competitors
Compared to its competitors, FTI Consulting's Customer Loyalty score is rated right above Pinsent Masons, and is preceded by Kroll.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AlixPartners | 78% |
| HORNE | 73% |
| Deloitte (US) | 72% |
| Kroll | 72% |
| FTI Consulting | 63% |
| Pinsent Masons | N/A |
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FTI Consulting Product Quality
3.1/5
FTI Consulting has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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FTI Consulting Product Information
FTI Consulting’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.fticonsulting.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into FTI Consulting Product Quality
FTI Consulting's Product Quality score was rated highest by Caucasian customers.
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Ranked FTI Consulting Product Quality the Highest
FTI Consulting Product Quality Score by Gender
FTI Consulting's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
FTI Consulting Product Quality Score by Ethnicity
FTI Consulting's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FTI Consulting.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
FTI Consulting Product Quality Score by Usage
FTI Consulting's Product Quality score was rated 2.3 stars by customers who have used FTI Consulting's products/services for 1 to 2 Years.
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FTI Consulting Product Quality vs. Competitors
Compared to its competitors, FTI Consulting's Product Quality score is rated right below HORNE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pinsent Masons | 4/5 |
| Deloitte (US) | 3.9/5 |
| Kroll | 3.7/5 |
| AlixPartners | 3.7/5 |
| HORNE | 3.6/5 |
| FTI Consulting | 3.1/5 |
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FTI Consulting Pricing
FTI Consulting ROI & Value For Money
2.5/5
FTI Consulting has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into FTI Consulting ROI
FTI Consulting's ROI score was rated highest by Caucasian customers.
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Ranked FTI Consulting ROI the Highest
FTI Consulting ROI Score by Gender
FTI Consulting's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
FTI Consulting ROI Score by Ethnicity
FTI Consulting's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FTI Consulting.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
FTI Consulting ROI Score by Usage
FTI Consulting's ROI score was rated 1.5 stars by customers who have used FTI Consulting's products/services for 1 to 2 Years.
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FTI Consulting Pricing vs. Competitors
Compared to its competitors, FTI Consulting's ROI score is rated right below Kroll.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| AlixPartners | 3.5/5 |
| HORNE | 3.5/5 |
| Pinsent Masons | 3.5/5 |
| Kroll | 3.3/5 |
| FTI Consulting | 2.5/5 |
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FTI Consulting Customer Satisfaction (CSAT)
FTI Consulting Customer Satisfaction (CSAT) Score
33 / 100
FTI Consulting has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FTI Consulting Customer Satisfaction
FTI Consulting's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked FTI Consulting Customer Satisfaction the Highest
FTI Consulting Customer Satisfaction Score by Gender
FTI Consulting's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FTI Consulting.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
FTI Consulting Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FTI Consulting's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FTI Consulting.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
FTI Consulting Customer Satisfaction Score by Usage
FTI Consulting's Customer Satisfaction score was rated 0 points by customers who have used FTI Consulting's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FTI Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, FTI Consulting's Customer Satisfaction score is rated right below Kroll.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pinsent Masons | 100% |
| AlixPartners | 81% |
| HORNE | 75% |
| Deloitte (US) | 73% |
| Kroll | 69% |
| FTI Consulting | 33% |
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FTI Consulting Customer Service
2.7/5
FTI Consulting has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About FTI Consulting's Customer Service
Address
500 E. Pratt Street, Suite 1400, Baltimore, MD 21202
Website
http://www.fticonsulting.com
Phone Number
4434580152
Quick Insights into FTI Consulting Customer Service
FTI Consulting's Customer Service score was rated highest by Caucasian customers.
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Ranked FTI Consulting Customer Service the Highest
FTI Consulting Customer Service Score by Gender
FTI Consulting's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
FTI Consulting Customer Service Score by Ethnicity
FTI Consulting's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FTI Consulting.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
FTI Consulting Customer Service Score by Usage
FTI Consulting's Customer Service score was rated 2 stars by customers who have used FTI Consulting's products/services for 1 to 2 Years.
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FTI Consulting Customer Service vs. Competitors
Compared to its competitors, FTI Consulting's Customer Service score is rated right above Pinsent Masons, and is preceded by Kroll.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| HORNE | 3.6/5 |
| AlixPartners | 3.4/5 |
| Kroll | 3.3/5 |
| FTI Consulting | 2.7/5 |
| Pinsent Masons | N/A |
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FTI Consulting as an Employer
3.0/5
FTI Consulting has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
FTI Consulting scored a -24 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of FTI Consulting would recommend the brand to a friend. ENPS measures how likely FTI Consulting employees would recommend working at FTI Consulting to a friend.
Net Promoter Score
-24
NPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
