3
NPS
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Kroll
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About Kroll's Brand
Duff & Phelps is a provider of advisory services to companies. Among its major competitors, Kroll is ranked in 2nd place for NPS while KPMG is 1st, and FTI Consulting is 3rd.Their current market cap is $292.04M
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Kroll Ranking
- #2 / 4 of its competitors
Kroll NPS
Kroll's Net Promoter Score (NPS) is a 3 with 48% Promoters, 7% Passives, and 45% Detractors. Net Promoter Score tracks whether Kroll's customers would recommend using the product based on a scale of -100 to 100.
Kroll Overall NPS
| 48% | Promoters |
|---|---|
| 7% | Passives |
| 45% | Detractors |
Kroll NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -4 | Jan 2023 | -4 |
Mar 2023 5 | Mar 2023 | 5 |
May 2023 3 | May 2023 | 3 |
Sep 2023 2 | Sep 2023 | 2 |
Feb 2024 2 | Feb 2024 | 2 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 8 | Apr 2024 | 8 |
Jul 2024 4 | Jul 2024 | 4 |
Feb 2025 2 | Feb 2025 | 2 |
Apr 2025 -1 | Apr 2025 | -1 |
Dec 2025 1 | Dec 2025 | 1 |
How Other Brands Compare
Kroll is ranked second for NPS among its competitors. KPMG and FTI Consulting come in first and third, with Generational Equity coming in at #4. Among those competitors, it is the third most valued company behind FTI Consulting.
Kroll |  KPMG |  FTI Consulting |  Generational Equity | |
| Global Ranking | #- | #468 | #- | #- |
| NPS | 3 | 25 | -24 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $292.04M | - | $4.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kroll NPS by Gender
Female customers rated Kroll's NPS 150 points higher than Male customers.
Male
-100
Kroll's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
50
Kroll's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Kroll NPS by Ethnicity
Kroll's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Kroll NPS by Age
Kroll's NPS was rated -34 points by customers ages 26-30 on Comparably.
Kroll NPS by Usage
Kroll's NPS was rated 34 points by customers who have used Kroll's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Kroll NPS vs. Competitors
Compared to its competitors, Kroll's NPS is rated right above RELX N.V., and is preceded by KPMG.
| COMPANY | NPS Score | |
|---|---|---|
| KPMG | 25 |
| Kroll | 3 |
 | RELX N.V. | N/A |
 | Hyperion | N/A |
 | Stout | N/A |
| FTI Consulting | -24 |
| Generational Equity | -50 |
Kroll Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Kroll users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kroll Customer Loyalty Score by Gender
Male customers rated Kroll's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Kroll Customer Loyalty Score by Ethnicity
Kroll's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Kroll Customer Loyalty Score by Age
Kroll's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Kroll Customer Loyalty Score by Usage
Kroll's Customer Loyalty score was rated the highest by customers who have used Kroll's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Kroll Customer Loyalty Score by Industry
Kroll's Customer Loyalty score was rated 78% by Accounting industry customers.
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Kroll Customer Loyalty vs. Competitors
Compared to its competitors, Kroll's Customer Loyalty score is rated right above Generational Equity, and is preceded by KPMG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| KPMG | 74% |
| Kroll | 72% |
| Generational Equity | 68% |
| FTI Consulting | 63% |
| RELX N.V. | N/A |
| Hyperion | N/A |
| Stout | N/A |
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Kroll Product Quality
3.7/5
Kroll has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kroll Product Information
Kroll’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Kroll's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Kroll Product Quality
Kroll's Product Quality score was rated highest by customers who have used Kroll's products/services for 1 to 2 Years, and rated lowest by customers who have used Kroll's products/services for 5 to 10 Years.
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Ranked Kroll Product Quality the Highest
Ranked Kroll Product Quality the Lowest
Kroll Product Quality Score by Gender
Male customers rated Kroll's Product Quality score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
Kroll Product Quality Score by Ethnicity
Kroll's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Kroll Product Quality Score by Age
Kroll's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Kroll Product Quality Score by Usage
Kroll's Product Quality score was rated the highest by customers who have used Kroll's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Kroll Product Quality Score by Industry
Kroll's Product Quality score was rated 3.9 stars by Accounting industry customers.
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Kroll Product Quality vs. Competitors
Compared to its competitors, Kroll's Product Quality score is rated right above FTI Consulting, and is preceded by KPMG.
| COMPANY | Product Quality Score | |
|---|---|---|
| KPMG | 3.8/5 |
| Kroll | 3.7/5 |
| FTI Consulting | 3.1/5 |
| Generational Equity | 2.7/5 |
| RELX N.V. | N/A |
| Hyperion | N/A |
| Stout | N/A |
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Kroll Pricing
Kroll ROI & Value For Money
3.3/5
Kroll has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Kroll Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Kroll ROI
Kroll's ROI score was rated highest by customers who have used Kroll's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Kroll ROI the Highest
Ranked Kroll ROI the Lowest
Kroll ROI Score by Gender
Female customers rated Kroll's ROI score 1.4 stars higher than Male customers.
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Male
3/5
Female
4.4/5
Kroll ROI Score by Ethnicity
Kroll's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Kroll ROI Score by Age
Kroll's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Kroll ROI Score by Usage
Kroll's ROI score was rated the highest by customers who have used Kroll's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Kroll ROI Score by Industry
Kroll's ROI score was rated 3.4 stars by Accounting industry customers.
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Kroll Pricing vs. Competitors
Compared to its competitors, Kroll's ROI score is rated right above Generational Equity, and is preceded by KPMG.
| COMPANY | Pricing Score | |
|---|---|---|
| KPMG | 3.8/5 |
| Kroll | 3.3/5 |
| Generational Equity | 3/5 |
| FTI Consulting | 2.5/5 |
| RELX N.V. | N/A |
| Hyperion | N/A |
| Stout | N/A |
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Kroll Customer Satisfaction (CSAT)
Kroll Customer Satisfaction (CSAT) Score
69 / 100
Kroll has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kroll Customer Satisfaction
Kroll's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Kroll Customer Satisfaction the Highest
Ranked Kroll Customer Satisfaction the Lowest
Kroll Customer Satisfaction Score by Gender
Male customers rated Kroll's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Kroll Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kroll's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Kroll Customer Satisfaction Score by Usage
Kroll's Customer Satisfaction score was rated 67 points by customers who have used Kroll's products/services for 5 to 10 Years.
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Kroll Customer Satisfaction vs. Competitors
Compared to its competitors, Kroll's Customer Satisfaction score is rated right above FTI Consulting, and is preceded by KPMG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KPMG | 77% |
| Kroll | 69% |
| FTI Consulting | 33% |
| Generational Equity | 0% |
| RELX N.V. | 0% |
| Hyperion | 0% |
| Stout | 0% |
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Kroll Customer Service
3.3/5
Kroll has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Kroll's Customer Service
Address
New York City, NY 10055
Website
http://www.duffandphelps.com/
Phone Number
(212)871-2000
Quick Insights into Kroll Customer Service
Kroll's Customer Service score was rated highest by customers who have used Kroll's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Kroll Customer Service the Highest
Ranked Kroll Customer Service the Lowest
Kroll Customer Service Score by Gender
Female customers rated Kroll's Customer Service score 0.7 stars higher than Male customers.
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Male
3/5
Female
3.7/5
Kroll Customer Service Score by Ethnicity
Kroll's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Kroll Customer Service Score by Age
Kroll's Customer Service score was rated 3.6 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Kroll Customer Service Score by Usage
Kroll's Customer Service score was rated the highest by customers who have used Kroll's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Kroll Customer Service Score by Industry
Kroll's Customer Service score was rated 2.9 stars by Accounting industry customers.
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Kroll Customer Service vs. Competitors
Compared to its competitors, Kroll's Customer Service score is rated right above Generational Equity, and is preceded by KPMG.
| COMPANY | Customer Service Score | |
|---|---|---|
| KPMG | 4/5 |
| Kroll | 3.3/5 |
| Generational Equity | 2.9/5 |
| FTI Consulting | 2.7/5 |
| RELX N.V. | N/A |
| Hyperion | N/A |
| Stout | N/A |
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Kroll as an Employer
4.1/5
Kroll has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kroll scored a 3 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Kroll would recommend the brand to a friend. ENPS measures how likely Kroll employees would recommend working at Kroll to a friend.
Net Promoter Score
3
NPS Score
| 48% | Promoters |
|---|---|
| 7% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 36% | Promoters |
|---|---|
| 24% | Passive |
| 40% | Detractors |
