-50
NPS
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Generational Equity
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About Generational Equity's Brand
Leading advisor to privately held and family-owned businesses for mergers, acquisitions, and strategic growth initiatives.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Generational Equity NPS
Generational Equity's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Generational Equity's customers would recommend using the product based on a scale of -100 to 100.
Generational Equity Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Generational Equity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Generational Equity Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Generational Equity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Generational Equity Product Quality
2.7/5
Generational Equity has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Generational Equity's overall Product Quality score rated by its users and customers.
Generational Equity Product Information
Generational Equity’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Generational Equity Pricing
Generational Equity ROI & Value For Money
3/5
Generational Equity has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Generational Equity Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Generational Equity Customer Service
2.9/5
Generational Equity has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Generational Equity's overall Customer Service score rated by its users and customers.
About Generational Equity's Customer Service
Address
14241 Dallas Parkway, Suite 700, Dallas, TX
Website
http://www.genequityco.com/default.aspx
Phone Number
8772131792
Generational Equity as an Employer
3.5/5
Generational Equity has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Generational Equity scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Generational Equity would recommend the brand to a friend. ENPS measures how likely Generational Equity employees would recommend working at Generational Equity to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
