0
NPS
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HORNE
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About HORNE's Brand
HORNE is a decidedly different CPA and business advisory firm that is changing expectations about accounting.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
HORNE NPS
HORNE's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether HORNE's customers would recommend using the product based on a scale of -100 to 100.
HORNE Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
HORNE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Jul 2023 -25 | Jul 2023 | -25 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HORNE Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of HORNE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HORNE Product Quality
3.6/5
HORNE has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock HORNE's overall Product Quality score rated by its users and customers.
HORNE Product Information
HORNE’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://hornellp.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
FinTech
HORNE Pricing
HORNE ROI & Value For Money
3.5/5
HORNE has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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HORNE Customer Satisfaction (CSAT)
HORNE Customer Satisfaction (CSAT) Score
75 / 100
HORNE has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HORNE Customer Service
3.6/5
HORNE has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About HORNE's Customer Service
Address
Ridgeland, MS
Website
http://hornellp.com/
Phone Number
(601)326-1000
HORNE as an Employer
Consumer vs. Employees
HORNE scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of HORNE would recommend the brand to a friend. ENPS measures how likely HORNE employees would recommend working at HORNE to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
