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NPS
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Pinsent Masons
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About Pinsent Masons' Brand
Brand at a Glance
4/5
Product Quality
3.5/5
Pricing
Pinsent Masons NPS
Pinsent Masons's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pinsent Masons's customers would recommend using the product based on a scale of -100 to 100.
Pinsent Masons Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pinsent Masons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pinsent Masons Product Quality
4/5
Pinsent Masons has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pinsent Masons' overall Product Quality score rated by its users and customers.
Pinsent Masons Product Information
Pinsent Masons’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.pinsentmasons.com
- Company Size
- 1,001-5,000 Employees
Pinsent Masons Pricing
Pinsent Masons ROI & Value For Money
3.5/5
Pinsent Masons has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Pinsent Masons Customer Satisfaction (CSAT)
Pinsent Masons Customer Satisfaction (CSAT) Score
100 / 100
Pinsent Masons has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
Pinsent Masons scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pinsent Masons would recommend the brand to a friend. ENPS measures how likely Pinsent Masons employees would recommend working at Pinsent Masons to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
