19
NPS
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AlixPartners
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About AlixPartners' Brand
AlixPartners is a leading global business advisory firm of results-oriented professionals who specialize in creating value and restoring
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
AlixPartners NPS
AlixPartners's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether AlixPartners's customers would recommend using the product based on a scale of -100 to 100.
AlixPartners Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
AlixPartners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 36 | Jun 2022 | 36 |
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 28 | Aug 2022 | 28 |
Dec 2022 28 | Dec 2022 | 28 |
Jan 2023 16 | Jan 2023 | 16 |
Mar 2023 21 | Mar 2023 | 21 |
Jun 2023 24 | Jun 2023 | 24 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 24 | Oct 2023 | 24 |
Apr 2024 19 | Apr 2024 | 19 |
Jul 2024 16 | Jul 2024 | 16 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlixPartners NPS by Gender
AlixPartners's NPS was rated 43 by Male customers on Comparably.
Male
43
AlixPartners's NPS was rated 43 by Male customers on Comparably.
43%
Promoters
57%
Passives
0%
Detractors
Female
N/A
AlixPartners's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AlixPartners NPS by Ethnicity
AlixPartners's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
AlixPartners NPS by Usage
AlixPartners's NPS was rated 25 points by customers who have used AlixPartners's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
AlixPartners Customer Reviews
Out of the 2 AlixPartners customer reviews 2 were positive and 0 were constructive. AlixPartners customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AlixPartners Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of AlixPartners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AlixPartners Customer Loyalty Score by Gender
AlixPartners's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AlixPartners.
Male
87%
Yes
Female
N/A
Yes
AlixPartners Customer Loyalty Score by Ethnicity
AlixPartners's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AlixPartners.
100
out of 100
Asian or Pacific Islander
AlixPartners Customer Loyalty Score by Usage
AlixPartners's Customer Loyalty score was rated 78% by customers who have used AlixPartners's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AlixPartners Product Quality
3.7/5
AlixPartners has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AlixPartners' overall Product Quality score rated by its users and customers.
AlixPartners Product Information
AlixPartners’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.alixpartners.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Quick Insights into AlixPartners Product Quality
AlixPartners's Product Quality score was rated highest by customers who have used AlixPartners's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked AlixPartners' Product Quality.
Ranked AlixPartners Product Quality the Highest
AlixPartners Product Quality Score by Gender
AlixPartners's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AlixPartners.
Male
3.8/5
Female
N/A
AlixPartners Product Quality Score by Ethnicity
AlixPartners's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AlixPartners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
AlixPartners Product Quality Score by Usage
AlixPartners's Product Quality score was rated 3.9 stars by customers who have used AlixPartners's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AlixPartners Pricing
AlixPartners ROI & Value For Money
3.5/5
AlixPartners has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlixPartners' overall ROI score rated by its users and customers.
Quick Insights into AlixPartners ROI
AlixPartners's ROI score was rated highest by Male customers.
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Ranked AlixPartners ROI the Highest
AlixPartners ROI Score by Gender
AlixPartners's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AlixPartners.
Male
3.5/5
Female
N/A
AlixPartners ROI Score by Ethnicity
AlixPartners's ROI score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AlixPartners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
AlixPartners ROI Score by Usage
AlixPartners's ROI score was rated 3 stars by customers who have used AlixPartners's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AlixPartners Customer Satisfaction (CSAT)
AlixPartners Customer Satisfaction (CSAT) Score
81 / 100
AlixPartners has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
48%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AlixPartners Customer Satisfaction
AlixPartners's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked AlixPartners' Customer Satisfaction.
Ranked AlixPartners Customer Satisfaction the Highest
AlixPartners Customer Satisfaction Score by Gender
AlixPartners's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AlixPartners.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AlixPartners Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
AlixPartners' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AlixPartners.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AlixPartners Customer Service
3.4/5
AlixPartners has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About AlixPartners's Customer Service
Address
2000 Town Center, Southfield, MI
Website
http://www.alixpartners.com
Quick Insights into AlixPartners Customer Service
AlixPartners's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked AlixPartners' Customer Service score.
Ranked AlixPartners Customer Service the Highest
AlixPartners Customer Service Score by Gender
AlixPartners's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AlixPartners.
Male
3.7/5
Female
N/A
AlixPartners Customer Service Score by Ethnicity
AlixPartners's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AlixPartners.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
AlixPartners Customer Service Score by Usage
AlixPartners's Customer Service score was rated 3.5 stars by customers who have used AlixPartners's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AlixPartners as an Employer
4.5/5
AlixPartners has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AlixPartners scored a 19 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of AlixPartners would recommend the brand to a friend. ENPS measures how likely AlixPartners employees would recommend working at AlixPartners to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 53% | Promoters |
|---|---|
| 24% | Passive |
| 23% | Detractors |
