34
NPS
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West Monroe Partners
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About West Monroe Partners' Brand
West Monroe Partners is a company that partners with businesses to help them develop technology. Among its major competitors, West Monroe Partners is ranked in 3rd place for NPS while Barrett Business Services is 1st, and Magenic is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
West Monroe Partners CMO
West Monroe Partners Ranking
- #3 / 4 of its competitors
West Monroe Partners NPS
West Monroe Partners's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether West Monroe Partners's customers would recommend using the product based on a scale of -100 to 100.
West Monroe Partners Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
West Monroe Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 43 | Nov 2021 | 43 |
Mar 2022 25 | Mar 2022 | 25 |
May 2022 30 | May 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 41 | Mar 2023 | 41 |
Apr 2023 36 | Apr 2023 | 36 |
Oct 2023 39 | Oct 2023 | 39 |
Jul 2024 37 | Jul 2024 | 37 |
Feb 2025 34 | Feb 2025 | 34 |
How Other Brands Compare
West Monroe Partners is ranked third for NPS among its competitors. Barrett Business Services and Magenic come in first and second, with CDW Corporation coming in at #4.
West Monroe Partners |  CDW Corporation |  Barrett Business Services |  Magenic | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 34 | 20 | 100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $541.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
West Monroe Partners NPS vs. Competitors
Compared to its competitors, West Monroe Partners's NPS is rated right above eClerx Services, and is preceded by Magenic.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
| Magenic | 100 |
| West Monroe Partners | 34 |
 | eClerx Services | 30 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
 | Myriad Mobile | N/A |
West Monroe Partners Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of West Monroe Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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West Monroe Partners Customer Loyalty vs. Competitors
Compared to its competitors, West Monroe Partners's Customer Loyalty score is rated right above CDW Corporation, and is preceded by Hexaware Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| West Monroe Partners | 71% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
| Magenic | N/A |
| Myriad Mobile | N/A |
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West Monroe Partners Product Quality
3.4/5
West Monroe Partners has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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West Monroe Partners Product Information
West Monroe Partners’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Small Business Services
West Monroe Partners Product Quality vs. Competitors
Compared to its competitors, West Monroe Partners's Product Quality score is rated right above Myriad Mobile, and is preceded by Hexaware Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Magenic | 5/5 |
| Barrett Business Services | 4.5/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| West Monroe Partners | 3.4/5 |
| Myriad Mobile | N/A |
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West Monroe Partners Pricing
West Monroe Partners ROI & Value For Money
3.5/5
West Monroe Partners has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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West Monroe Partners Pricing vs. Competitors
Compared to its competitors, West Monroe Partners's ROI score is rated right above Magenic, and is preceded by Hexaware Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| West Monroe Partners | 3.5/5 |
| Magenic | N/A |
| Myriad Mobile | N/A |
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West Monroe Partners Customer Satisfaction (CSAT)
West Monroe Partners Customer Satisfaction (CSAT) Score
73 / 100
West Monroe Partners has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
West Monroe Partners Customer Satisfaction vs. Competitors
Compared to its competitors, West Monroe Partners's Customer Satisfaction score is rated right above eClerx Services, and is preceded by Hexaware Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Magenic | 100% |
| Hexaware Technologies | 84% |
| West Monroe Partners | 73% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| Myriad Mobile | 0% |
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West Monroe Partners Customer Service
3.6/5
West Monroe Partners has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About West Monroe Partners's Customer Service
Address
222 West Adams Street, 11th Floor, Chicago, IL 60606
Website
http://www.westmonroepartners.com
Phone Number
13126024010
West Monroe Partners Customer Service vs. Competitors
Compared to its competitors, West Monroe Partners's Customer Service score is rated right above Magenic, and is preceded by CDW Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| West Monroe Partners | 3.6/5 |
| Magenic | N/A |
| Myriad Mobile | N/A |
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West Monroe Partners as an Employer
4.3/5
West Monroe Partners has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
West Monroe Partners scored a 34 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of West Monroe Partners would recommend the brand to a friend. ENPS measures how likely West Monroe Partners employees would recommend working at West Monroe Partners to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
