-34
NPS
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Zinnov
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About Zinnov's Brand
At Zinnov, we work in tandem with our clients to tackle organizational challenges, improve performance and build institutional capability. With advanced reasoning and analytical techniques, Zinnov provides customers with solutions that help in integrating organizational vision, business definition and processes. Zinnov's key service offerings span across globalization of technology, People Practice and Market Expansion into growth markets, thereby creating a niche for ourselves in the industry today. For additional information, visit www.zinnov.com Among its major competitors, Zinnov is ranked in 6th place for NPS while Gartner is 1st, and PwC is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Zinnov Ranking
- #4 / 4 of its competitors
Zinnov NPS
Zinnov's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Zinnov's customers would recommend using the product based on a scale of -100 to 100.
Zinnov Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Zinnov NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
How Other Brands Compare
Zinnov is ranked #4 for NPS among its competitors. Gartner and PwC come in first and second, with DoorDash coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zinnov NPS vs. Competitors
Compared to its competitors, Zinnov's NPS is rated right above HfS Research, and is preceded by DoorDash.
| COMPANY | NPS Score | |
|---|---|---|
 | Gartner | 27 |
 | PwC | 25 |
 | Houlihan Lokey | 15 |
 | Windward Consulting Group | N/A |
 | The Hackett Group | -4 |
 | DoorDash | -28 |
| Zinnov | -34 |
 | HfS Research | -100 |
Zinnov Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Zinnov users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zinnov Customer Loyalty vs. Competitors
Compared to its competitors, Zinnov's Customer Loyalty score is rated right above HfS Research, and is preceded by PwC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gartner | 79% |
| The Hackett Group | 78% |
| DoorDash | 71% |
| Houlihan Lokey | 70% |
| PwC | 68% |
| Zinnov | 68% |
| HfS Research | 10% |
| Windward Consulting Group | N/A |
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Zinnov Product Quality
3.5/5
Zinnov has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Zinnov Product Information
Zinnov’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.zinnov.com
- Company Size
- 51-200 Employees
Industry
Consulting
Zinnov Product Quality vs. Competitors
Compared to its competitors, Zinnov's Product Quality score is rated right above Houlihan Lokey, and is preceded by The Hackett Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gartner | 3.9/5 |
| PwC | 3.8/5 |
| The Hackett Group | 3.7/5 |
| Zinnov | 3.5/5 |
| Houlihan Lokey | 3.4/5 |
| DoorDash | 2.4/5 |
| HfS Research | 1.5/5 |
| Windward Consulting Group | N/A |
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Zinnov Pricing
Zinnov ROI & Value For Money
3.2/5
Zinnov has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Zinnov Pricing vs. Competitors
Compared to its competitors, Zinnov's ROI score is rated right above DoorDash, and is preceded by Houlihan Lokey.
| COMPANY | Pricing Score | |
|---|---|---|
| Gartner | 3.8/5 |
| PwC | 3.7/5 |
| The Hackett Group | 3.5/5 |
| Houlihan Lokey | 3.4/5 |
| Zinnov | 3.2/5 |
| DoorDash | 2.3/5 |
| HfS Research | 1.5/5 |
| Windward Consulting Group | N/A |
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Zinnov Customer Satisfaction (CSAT)
Zinnov Customer Satisfaction (CSAT) Score
33 / 100
Zinnov has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zinnov Customer Satisfaction vs. Competitors
Compared to its competitors, Zinnov's Customer Satisfaction score is rated right above HfS Research, and is preceded by DoorDash.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gartner | 78% |
| The Hackett Group | 63% |
| PwC | 60% |
| Houlihan Lokey | 58% |
| DoorDash | 37% |
| Zinnov | 33% |
| HfS Research | 0% |
| Windward Consulting Group | 0% |
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Zinnov Customer Service
3.7/5
Zinnov has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Zinnov's Customer Service
Address
5201 Great America Pkwy., Suite 320, Santa Clara, CA 95054
Website
http://www.zinnov.com
Phone Number
+91 80 4112 7925
Zinnov's Social Links
Zinnov Customer Service vs. Competitors
Compared to its competitors, Zinnov's Customer Service score is rated right above The Hackett Group, and is preceded by PwC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gartner | 3.9/5 |
| PwC | 3.9/5 |
| Zinnov | 3.7/5 |
| The Hackett Group | 3.6/5 |
| Houlihan Lokey | 3.5/5 |
| DoorDash | 2.3/5 |
| HfS Research | 1.5/5 |
| Windward Consulting Group | N/A |
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Zinnov as an Employer
3.9/5
Zinnov has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zinnov scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zinnov would recommend the brand to a friend. ENPS measures how likely Zinnov employees would recommend working at Zinnov to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
