-100
NPS
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HfS Research
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About HfS Research's Brand
HfS is Leading the Analyst Industry with Our Next-Generation Research 2.0 Approach. Blog: horsesforsources.com with 142000 subscribers Among its major competitors, HfS Research is ranked in 5th place for NPS while CEB is 1st, and Gartner is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HfS Research Ranking
- #4 / 4 of its competitors
HfS Research NPS
HfS Research's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HfS Research's customers would recommend using the product based on a scale of -100 to 100.
HfS Research Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HfS Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HfS Research Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HfS Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HfS Research Customer Loyalty vs. Competitors
Compared to its competitors, HfS Research's Customer Loyalty score is rated right above Ovum, and is preceded by IDC.
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HfS Research Product Quality
1.5/5
HfS Research has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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HfS Research Product Information
HfS Research’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.hfsresearch.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
Mobile App
SaaS
HfS Research Product Quality vs. Competitors
Compared to its competitors, HfS Research's Product Quality score is rated right above Ovum, and is preceded by IDC.
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HfS Research Pricing
HfS Research ROI & Value For Money
1.5/5
HfS Research has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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HfS Research Pricing vs. Competitors
Compared to its competitors, HfS Research's ROI score is rated right above Ovum, and is preceded by Forrester.
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HfS Research Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HfS Research Customer Satisfaction vs. Competitors
Compared to its competitors, HfS Research's Customer Satisfaction score is rated right above Ovum, and is preceded by IDC.
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HfS Research Customer Service
1.5/5
HfS Research has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About HfS Research's Customer Service
Address
447 S Seguin Ave, New Braunfels, TX
Website
http://www.hfsresearch.com
HfS Research Customer Service vs. Competitors
Compared to its competitors, HfS Research's Customer Service score is rated right above Ovum, and is preceded by IDC.
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Consumer vs. Employees
HfS Research scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of HfS Research would recommend the brand to a friend. ENPS measures how likely HfS Research employees would recommend working at HfS Research to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
