15
NPS
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Houlihan Lokey
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About Houlihan Lokey's Brand
Houlihan Lokey is a leading global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and financial and valuation advisory.
Brand at a Glance
70%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Houlihan Lokey CMO
Houlihan Lokey NPS
Houlihan Lokey's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Houlihan Lokey's customers would recommend using the product based on a scale of -100 to 100.
Houlihan Lokey Overall NPS
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
Houlihan Lokey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 14 | Jul 2023 | 14 |
Sep 2023 9 | Sep 2023 | 9 |
Dec 2023 7 | Dec 2023 | 7 |
Jan 2024 2 | Jan 2024 | 2 |
Mar 2024 3 | Mar 2024 | 3 |
May 2024 6 | May 2024 | 6 |
Jun 2024 2 | Jun 2024 | 2 |
Jul 2024 5 | Jul 2024 | 5 |
Oct 2024 7 | Oct 2024 | 7 |
Jun 2025 10 | Jun 2025 | 10 |
Jul 2025 12 | Jul 2025 | 12 |
Jan 2026 15 | Jan 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Houlihan Lokey NPS by Gender
Male customers rated Houlihan Lokey's NPS 75 points higher than Female customers.
Male
50
Houlihan Lokey's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-25
Houlihan Lokey's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Houlihan Lokey NPS by Ethnicity
Houlihan Lokey's NPS was rated 11 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Houlihan Lokey NPS by Age
Houlihan Lokey's NPS was rated 67 points by customers ages 36-40 on Comparably.
Houlihan Lokey NPS by Usage
Houlihan Lokey's NPS was rated the highest by customers who have used Houlihan Lokey's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Houlihan Lokey Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Houlihan Lokey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Houlihan Lokey Customer Loyalty Score by Gender
Male customers rated Houlihan Lokey's Customer Loyalty score 12% higher than Female customers.
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Male
78%
Yes
Female
66%
Yes
Houlihan Lokey Customer Loyalty Score by Ethnicity
Houlihan Lokey's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Houlihan Lokey.
89
out of 100
Caucasian
Houlihan Lokey Customer Loyalty Score by Age
Houlihan Lokey's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Houlihan Lokey Customer Loyalty Score by Usage
Houlihan Lokey's Customer Loyalty score was rated the highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Houlihan Lokey Customer Loyalty Score by Industry
Houlihan Lokey's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Houlihan Lokey Product Quality
3.4/5
Houlihan Lokey has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Houlihan Lokey Product Information
Houlihan Lokey’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Houlihan Lokey's product the highest. Reviewers from the Aerospace and Aviation industry rated Houlihan Lokey the lowest at 1.5.
- Website
- https://hl.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Houlihan Lokey Product Quality
Houlihan Lokey's Product Quality score was rated highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Houlihan Lokey Product Quality the Highest
Ranked Houlihan Lokey Product Quality the Lowest
Houlihan Lokey Product Quality Score by Gender
Male customers rated Houlihan Lokey's Product Quality score 1.3 stars higher than Female customers.
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Male
3.9/5
Female
2.6/5
Houlihan Lokey Product Quality Score by Ethnicity
Houlihan Lokey's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Houlihan Lokey.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Houlihan Lokey Product Quality Score by Age
Houlihan Lokey's Product Quality score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Houlihan Lokey.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Houlihan Lokey Product Quality Score by Usage
Houlihan Lokey's Product Quality score was rated the highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Houlihan Lokey Product Quality Score by Industry
Houlihan Lokey's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Houlihan Lokey Pricing
Houlihan Lokey ROI & Value For Money
3.4/5
Houlihan Lokey has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Houlihan Lokey Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Houlihan Lokey.
Quick Insights into Houlihan Lokey ROI
Houlihan Lokey's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Houlihan Lokey ROI the Highest
Ranked Houlihan Lokey ROI the Lowest
Houlihan Lokey ROI Score by Gender
Male customers rated Houlihan Lokey's ROI score 1.5 stars higher than Female customers.
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Male
4.2/5
Female
2.7/5
Houlihan Lokey ROI Score by Ethnicity
Houlihan Lokey's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Houlihan Lokey.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Houlihan Lokey ROI Score by Age
Houlihan Lokey's ROI score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Houlihan Lokey.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Houlihan Lokey ROI Score by Usage
Houlihan Lokey's ROI score was rated the highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Houlihan Lokey ROI Score by Industry
Houlihan Lokey's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Houlihan Lokey Customer Satisfaction (CSAT)
Houlihan Lokey Customer Satisfaction (CSAT) Score
58 / 100
Houlihan Lokey has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
27%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Houlihan Lokey Customer Satisfaction
Houlihan Lokey's Customer Satisfaction score was rated highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and rated lowest by customers who have used Houlihan Lokey's products/services for 2 to 5 Years.
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Ranked Houlihan Lokey Customer Satisfaction the Highest
Ranked Houlihan Lokey Customer Satisfaction the Lowest
Houlihan Lokey Customer Satisfaction Score by Gender
Male customers rated Houlihan Lokey's Customer Satisfaction score 17 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
Houlihan Lokey Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Houlihan Lokey's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Houlihan Lokey.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
Houlihan Lokey Customer Satisfaction Score by Age
Houlihan Lokey's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Houlihan Lokey Customer Satisfaction Score by Usage
Houlihan Lokey's Customer Satisfaction score was rated the highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Houlihan Lokey Customer Service
3.5/5
Houlihan Lokey has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Houlihan Lokey's Customer Service
Address
10250 Constellation Blvd., 5th Fl., Los Angeles, CA 90067
Website
https://hl.com
Phone Number
(310) 553-8871
Houlihan Lokey's Social Links
Quick Insights into Houlihan Lokey Customer Service
Houlihan Lokey's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Houlihan Lokey Customer Service the Highest
Ranked Houlihan Lokey Customer Service the Lowest
Houlihan Lokey Customer Service Score by Gender
Male customers rated Houlihan Lokey's Customer Service score 1 stars higher than Female customers.
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Male
3.9/5
Female
2.9/5
Houlihan Lokey Customer Service Score by Ethnicity
Houlihan Lokey's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Houlihan Lokey.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Houlihan Lokey Customer Service Score by Age
Houlihan Lokey's Customer Service score was rated 4.6 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Houlihan Lokey Customer Service Score by Usage
Houlihan Lokey's Customer Service score was rated the highest by customers who have used Houlihan Lokey's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Houlihan Lokey Customer Service Score by Industry
Houlihan Lokey's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Houlihan Lokey as an Employer
3.5/5
Houlihan Lokey has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Houlihan Lokey scored a 15 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Houlihan Lokey would recommend the brand to a friend. ENPS measures how likely Houlihan Lokey employees would recommend working at Houlihan Lokey to a friend.
Net Promoter Score
15
NPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
