-17
NPS
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Everest Group
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About Everest Group's Brand
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global Among its major competitors, Everest Group is ranked in 6th place for NPS while Celigo, Inc is 1st, and Gartner is 2nd.
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Everest Group Ranking
- #4 / 4 of its competitors
Everest Group NPS
Everest Group's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Everest Group's customers would recommend using the product based on a scale of -100 to 100.
Everest Group Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Everest Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Jun 2024 -33 | Jun 2024 | -33 |
Aug 2024 -25 | Aug 2024 | -25 |
Oct 2024 -17 | Oct 2024 | -17 |
How Other Brands Compare
Everest Group is ranked #4 for NPS among its competitors. Gartner and KPMG come in first and second, with Aon Hewitt coming in at third.
Everest Group |  KPMG |  Gartner |  Aon Hewitt | |
| Global Ranking | #- | #468 | #477 | #670 |
| NPS | -17 | 25 | 27 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $16.42B | $52.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everest Group NPS vs. Competitors
Compared to its competitors, Everest Group's NPS is rated right below The Hackett Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Celigo, Inc | 50 |
| Gartner | 27 |
| KPMG | 25 |
| Aon Hewitt | 4 |
 | International Data Group | N/A |
 | Ovum | N/A |
 | The Hackett Group | -4 |
| Everest Group | -17 |
Everest Group Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Everest Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Everest Group Customer Loyalty vs. Competitors
Compared to its competitors, Everest Group's Customer Loyalty score is rated right above Aon Hewitt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Everest Group | 85% |
| Aon Hewitt | 81% |
| Gartner | 79% |
| The Hackett Group | 78% |
| KPMG | 74% |
| Celigo, Inc | N/A |
| International Data Group | N/A |
| Ovum | N/A |
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Everest Group Product Quality
3.4/5
Everest Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Everest Group Product Information
Everest Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.everestgrp.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Small Business Services
Everest Group Product Quality vs. Competitors
Compared to its competitors, Everest Group's Product Quality score is rated right above Aon Hewitt, and is preceded by The Hackett Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gartner | 3.9/5 |
| KPMG | 3.8/5 |
| The Hackett Group | 3.7/5 |
| Everest Group | 3.4/5 |
| Aon Hewitt | 3.3/5 |
| Celigo, Inc | N/A |
| International Data Group | N/A |
| Ovum | N/A |
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Everest Group Pricing
Everest Group ROI & Value For Money
3.3/5
Everest Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Everest Group Pricing vs. Competitors
Compared to its competitors, Everest Group's ROI score is rated right above Aon Hewitt, and is preceded by The Hackett Group.
| COMPANY | Pricing Score | |
|---|---|---|
| KPMG | 3.8/5 |
| Gartner | 3.8/5 |
| The Hackett Group | 3.5/5 |
| Everest Group | 3.3/5 |
| Aon Hewitt | 3.1/5 |
| Celigo, Inc | N/A |
| International Data Group | N/A |
| Ovum | N/A |
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Everest Group Customer Satisfaction (CSAT)
Everest Group Customer Satisfaction (CSAT) Score
80 / 100
Everest Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Everest Group Customer Satisfaction vs. Competitors
Compared to its competitors, Everest Group's Customer Satisfaction score is rated right above Gartner.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Everest Group | 80% |
| Gartner | 78% |
| KPMG | 77% |
| The Hackett Group | 63% |
| Aon Hewitt | 20% |
| Celigo, Inc | 0% |
| International Data Group | 0% |
| Ovum | 0% |
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Everest Group Customer Service
3.3/5
Everest Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Everest Group's Customer Service
Address
Dallas, TX
Website
http://www.everestgrp.com
Phone Number
214-451-3000
Everest Group Customer Service vs. Competitors
Compared to its competitors, Everest Group's Customer Service score is rated right above Aon Hewitt, and is preceded by The Hackett Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| KPMG | 4/5 |
| Gartner | 3.9/5 |
| The Hackett Group | 3.6/5 |
| Everest Group | 3.3/5 |
| Aon Hewitt | 3.3/5 |
| Celigo, Inc | N/A |
| International Data Group | N/A |
| Ovum | N/A |
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Everest Group as an Employer
4.2/5
Everest Group has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Everest Group scored a -17 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Everest Group would recommend the brand to a friend. ENPS measures how likely Everest Group employees would recommend working at Everest Group to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 55% | Promoters |
|---|---|
| 45% | Passive |
| 0% | Detractors |
