-20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Canidium
Marketing or Exec? Claim Your Free Account
About Canidium's Brand
Canidium is a sales performance and process management consultancy. Canidium is a leading partner of SAP Customer Experience and Xactly. Among its major competitors, Canidium is ranked in 7th place for NPS while Iconixx Software is 1st, and Accenture (Global) is 2nd. Overall, Canidium has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
38%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Canidium Ranking
- #4 / 4 of its competitors
Canidium NPS
Canidium's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Canidium's customers would recommend using the product based on a scale of -100 to 100.
Canidium Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Canidium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2023 -20 | Nov 2023 | -20 |
How Other Brands Compare
Canidium is ranked #4 for NPS among its competitors. Deloitte (US) and Accenture come in first and second, with Cognizant Technology Solutions coming in at third.
Canidium |  Accenture |  Deloitte (US) |  Cognizant Technology Solutions | |
| Global Ranking | #- | #124 | #154 | #423 |
| NPS | -20 | 20 | 27 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canidium NPS vs. Competitors
Compared to its competitors, Canidium's NPS is rated right above OpenSymmetry, and is preceded by Lanshore LLC.
| COMPANY | NPS Score | |
|---|---|---|
 | Iconixx Software | 100 |
 | Accenture (Global) | 28 |
| Deloitte (US) | 27 |
| Accenture | 20 |
| Cognizant Technology Solutions | 5 |
 | Epsilon | 5 |
 | Lanshore LLC | N/A |
| Canidium | -20 |
 | OpenSymmetry | -100 |
Canidium Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Canidium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canidium Customer Loyalty vs. Competitors
Compared to its competitors, Canidium's Customer Loyalty score is rated right above OpenSymmetry, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Iconixx Software | 100% |
| Epsilon | 83% |
| Cognizant Technology Solutions | 82% |
| Accenture (Global) | 75% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| Canidium | 38% |
| OpenSymmetry | 10% |
| Lanshore LLC | N/A |
Unlock Canidium Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Canidium Customer Loyalty vs. Competitors data and gain insights into your customers today.
Canidium Product Quality
2.6/5
Canidium has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Canidium's overall Product Quality score rated by its users and customers.
Canidium Product Information
Canidium’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://canidium.com
- Company Size
- 51-200 Employees
Industry
Consulting
Canidium Product Quality vs. Competitors
Compared to its competitors, Canidium's Product Quality score is rated right above OpenSymmetry, and is preceded by Cognizant Technology Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Iconixx Software | 5/5 |
| Accenture (Global) | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.7/5 |
| Epsilon | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Canidium | 2.6/5 |
| OpenSymmetry | 1.5/5 |
| Lanshore LLC | N/A |
Unlock Canidium Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Canidium Product Quality vs. Competitors data and gain insights into your customers today.
Canidium Pricing
Canidium ROI & Value For Money
2.6/5
Canidium has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Canidium's overall ROI score rated by its users and customers.
Canidium Pricing vs. Competitors
Compared to its competitors, Canidium's ROI score is rated right above OpenSymmetry, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Iconixx Software | 5/5 |
| Deloitte (US) | 3.9/5 |
| Accenture (Global) | 3.8/5 |
| Accenture | 3.6/5 |
| Epsilon | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Canidium | 2.6/5 |
| OpenSymmetry | 1.5/5 |
| Lanshore LLC | N/A |
Unlock Canidium ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Canidium ROI vs. Competitors data and gain insights into your customers today.
Canidium Customer Satisfaction (CSAT)
Canidium Customer Satisfaction (CSAT) Score
34 / 100
Canidium has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canidium Customer Satisfaction vs. Competitors
Compared to its competitors, Canidium's Customer Satisfaction score is rated right above Iconixx Software, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture (Global) | 77% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Epsilon | 68% |
| Cognizant Technology Solutions | 64% |
| Canidium | 33% |
| Iconixx Software | 0% |
| OpenSymmetry | 0% |
| Lanshore LLC | 0% |
Unlock Canidium Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Canidium Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Canidium Customer Service
2.7/5
Canidium has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Canidium's overall Customer Service score rated by its users and customers.
About Canidium's Customer Service
Address
123 N College Ave, Fort Collins, CO 80524
Website
http://canidium.com
Phone Number
877-651-1837
Canidium's Social Links
Canidium Customer Service vs. Competitors
Compared to its competitors, Canidium's Customer Service score is rated right above OpenSymmetry, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Iconixx Software | 5/5 |
| Accenture (Global) | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| Epsilon | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Canidium | 2.7/5 |
| OpenSymmetry | 1.5/5 |
| Lanshore LLC | N/A |
Unlock Canidium Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Canidium Customer Service vs. Competitors data and gain insights into your customers today.
Canidium as an Employer
4.7/5
Canidium has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Canidium scored a -20 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Canidium would recommend the brand to a friend. ENPS measures how likely Canidium employees would recommend working at Canidium to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 85% | Promoters |
|---|---|
| 11% | Passive |
| 4% | Detractors |
