-100
NPS
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OpenSymmetry
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About OpenSymmetry's Brand
OpenSymmetry provides sales performance management and business intelligence consulting services. Among its major competitors, OpenSymmetry is ranked in 2nd place for NPS while Protiviti is 1st, and R Systems is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OpenSymmetry Ranking
- #2 / 4 of its competitors
OpenSymmetry NPS
OpenSymmetry's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OpenSymmetry's customers would recommend using the product based on a scale of -100 to 100.
OpenSymmetry Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OpenSymmetry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
OpenSymmetry is ranked second for NPS among its competitors. Protiviti and R Systems come in first and third, with Health Advances coming in at #4.
OpenSymmetry |  Protiviti |  R Systems |  Health Advances | |
| Global Ranking | #- | #776 | #- | #- |
| NPS | -100 | 21 | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.83B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenSymmetry NPS vs. Competitors
Compared to its competitors, OpenSymmetry's NPS is rated right below Lanshore LLC.
| COMPANY | NPS Score | |
|---|---|---|
| Protiviti | 21 |
| Health Advances | N/A |
| Lanshore LLC | N/A |
| OpenSymmetry | -100 |
OpenSymmetry Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OpenSymmetry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpenSymmetry Customer Loyalty vs. Competitors
Compared to its competitors, OpenSymmetry's Customer Loyalty score is rated right above Health Advances, and is preceded by Protiviti.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Protiviti | 78% |
| OpenSymmetry | 10% |
| Health Advances | N/A |
| Lanshore LLC | N/A |
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OpenSymmetry Product Quality
1.5/5
OpenSymmetry has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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OpenSymmetry Product Information
OpenSymmetry’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://opensymmetry.com/
- Company Size
- 51-200 Employees
Industry
Consulting
OpenSymmetry Product Quality vs. Competitors
Compared to its competitors, OpenSymmetry's Product Quality score is rated right above Health Advances, and is preceded by Protiviti.
| COMPANY | Product Quality Score | |
|---|---|---|
| Protiviti | 4.1/5 |
| OpenSymmetry | 1.5/5 |
| Health Advances | N/A |
| Lanshore LLC | N/A |
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OpenSymmetry Pricing
OpenSymmetry ROI & Value For Money
1.5/5
OpenSymmetry has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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OpenSymmetry Pricing vs. Competitors
Compared to its competitors, OpenSymmetry's ROI score is rated right above Health Advances, and is preceded by Protiviti.
| COMPANY | Pricing Score | |
|---|---|---|
| Protiviti | 3.6/5 |
| OpenSymmetry | 1.5/5 |
| Health Advances | N/A |
| Lanshore LLC | N/A |
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OpenSymmetry Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpenSymmetry Customer Satisfaction vs. Competitors
Compared to its competitors, OpenSymmetry's Customer Satisfaction score is rated right above Health Advances, and is preceded by Protiviti.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Protiviti | 74% |
| OpenSymmetry | 0% |
| Health Advances | 0% |
| Lanshore LLC | 0% |
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OpenSymmetry Customer Service
1.5/5
OpenSymmetry has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OpenSymmetry's Customer Service
Address
9225 Bee Cave Road, Austin, TX 78733
Website
http://opensymmetry.com/
OpenSymmetry Customer Service vs. Competitors
Compared to its competitors, OpenSymmetry's Customer Service score is rated right above Health Advances, and is preceded by Protiviti.
| COMPANY | Customer Service Score | |
|---|---|---|
| Protiviti | 4.1/5 |
| OpenSymmetry | 1.5/5 |
| Health Advances | N/A |
| Lanshore LLC | N/A |
Unlock OpenSymmetry Customer Service vs. Competitors Data
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OpenSymmetry as an Employer
3.5/5
OpenSymmetry has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
OpenSymmetry scored a -100 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenSymmetry would recommend the brand to a friend. ENPS measures how likely OpenSymmetry employees would recommend working at OpenSymmetry to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 37% | Promoters |
|---|---|
| 50% | Passive |
| 13% | Detractors |
