5
NPS
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Epsilon
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About Epsilon's Brand
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. We connect advertisers with consumers to drive performance while respecting and protecting consumer privacy and client data. Epsilon accelerates clients’ ability to harness the power of their first-party data in order to enhance, activate and measure campaigns with confidence. We believe in an open, privacy-first advertising ecosystem. Over decades, we’ve built the industry’s most comprehensive identity graph to give brands, agencies and publishers the ability to reach real consumers across all channels and the open web. For more information, visit epsilon.com.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Epsilon CMO
Epsilon NPS
Epsilon's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Epsilon's customers would recommend using the product based on a scale of -100 to 100.
Epsilon Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Epsilon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 15 | Nov 2023 | 15 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 13 | Apr 2024 | 13 |
May 2024 11 | May 2024 | 11 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 12 | Jul 2024 | 12 |
Sep 2024 12 | Sep 2024 | 12 |
Mar 2025 8 | Mar 2025 | 8 |
Oct 2025 6 | Oct 2025 | 6 |
Nov 2025 3 | Nov 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epsilon NPS by Gender
Epsilon's NPS was rated 0 by Male customers on Comparably.
Male
0
Epsilon's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Epsilon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Epsilon NPS by Ethnicity
Epsilon's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Epsilon NPS by Usage
Epsilon's NPS was rated 34 points by customers who have used Epsilon's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Epsilon Customer Reviews
Out of the 2 Epsilon customer reviews 2 were positive and 0 were constructive. Epsilon customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Epsilon Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Epsilon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Epsilon Customer Loyalty Score by Gender
Epsilon's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Epsilon Customer Loyalty Score by Ethnicity
Epsilon's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epsilon.
33
out of 100
Caucasian
Epsilon Customer Loyalty Score by Usage
Epsilon's Customer Loyalty score was rated 70% by customers who have used Epsilon's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Epsilon Customer Loyalty Score by Industry
Epsilon's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Epsilon Product Quality
3.7/5
Epsilon has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Epsilon Product Information
Epsilon’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Epsilon's product the highest.
- Website
- http://epsilon.com/
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Epsilon Product Quality
Epsilon's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Epsilon Product Quality the Highest
Epsilon Product Quality Score by Gender
Epsilon's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Epsilon.
Male
2.4/5
Female
N/A
Epsilon Product Quality Score by Ethnicity
Epsilon's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Epsilon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Epsilon Product Quality Score by Usage
Epsilon's Product Quality score was rated 2.3 stars by customers who have used Epsilon's products/services for Less than 1 Year.
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Epsilon Product Quality Score by Industry
Epsilon's Product Quality score was rated 3.1 stars by Tech industry customers.
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Epsilon Pricing
Epsilon ROI & Value For Money
3.6/5
Epsilon has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Epsilon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Epsilon ROI
Epsilon's ROI score was rated highest by Male customers.
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Ranked Epsilon ROI the Highest
Epsilon ROI Score by Gender
Epsilon's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Epsilon ROI Score by Ethnicity
Epsilon's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Epsilon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Epsilon ROI Score by Usage
Epsilon's ROI score was rated 3.1 stars by customers who have used Epsilon's products/services for Less than 1 Year.
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Epsilon ROI Score by Industry
Epsilon's ROI score was rated 2.8 stars by Tech industry customers.
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Epsilon Customer Satisfaction (CSAT)
Epsilon Customer Satisfaction (CSAT) Score
68 / 100
Epsilon has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
47%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epsilon Customer Satisfaction
Epsilon's Customer Satisfaction score was rated highest by customers who have used Epsilon's products/services for Less than 1 Year.
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Ranked Epsilon Customer Satisfaction the Highest
Epsilon Customer Satisfaction Score by Gender
Epsilon's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Epsilon.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Epsilon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Epsilon's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Epsilon.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Epsilon Customer Satisfaction Score by Usage
Epsilon's Customer Satisfaction score was rated 67 points by customers who have used Epsilon's products/services for Less than 1 Year.
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Epsilon Customer Service
3.7/5
Epsilon has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Epsilon's Customer Service
Address
6021 Connection Dr, Irving, TX 75039
Website
http://epsilon.com/
Phone Number
(800) 309-0505
Quick Insights into Epsilon Customer Service
Epsilon's Customer Service score was rated highest by Male customers.
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Ranked Epsilon Customer Service the Highest
Epsilon Customer Service Score by Gender
Epsilon's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Epsilon.
Male
3.1/5
Female
N/A
Epsilon Customer Service Score by Ethnicity
Epsilon's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Epsilon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Epsilon Customer Service Score by Usage
Epsilon's Customer Service score was rated 2.8 stars by customers who have used Epsilon's products/services for Less than 1 Year.
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Epsilon Customer Service Score by Industry
Epsilon's Customer Service score was rated 3 stars by Tech industry customers.
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Epsilon as an Employer
Consumer vs. Employees
Epsilon scored a 5 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Epsilon would recommend the brand to a friend. ENPS measures how likely Epsilon employees would recommend working at Epsilon to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
