BASF NPS & Customer Reviews | Comparably
BASF is
Ranked
#43
in
Energy and Manufacturing Brands
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BASF is ranked #43 in Energy and Manufacturing Brands

About BASF's Brand

We Create Chemistry BASF’s brand is ranked #535 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of BASF. When compared to other organizations within the Energy and Manufacturing industry, BASF is ranked #43. Among its major competitors, BASF is ranked in 3rd place for NPS while EuroChem is 1st, and DSM is 2nd. Overall, BASF has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $76.09B

Brand at a Glance

83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service

BASF Ranking

BASF NPS

BASF's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether BASF's customers would recommend using the product based on a scale of -100 to 100.

BASF Overall NPS

31
NPS
56%Promoters
19%Passives
25%Detractors
BASF Overall NPS

BASF NPS Trend

-100
-50
0
50
100
Jul 2024
30
Jul 202430
Aug 2024
30
Aug 202430
Sep 2024
30
Sep 202430
Nov 2024
30
Nov 202430
Dec 2024
30
Dec 202430
Jan 2025
30
Jan 202530
Feb 2025
30
Feb 202530
Mar 2025
30
Mar 202530
Apr 2025
30
Apr 202530
Jul 2025
30
Jul 202530
Sep 2025
30
Sep 202530
Dec 2025
30
Dec 202530

How Other Brands Compare

BASF is ranked first for NPS among its competitors. DuPont and W. R. Grace & Co. come in second and third, with Advanced Energy Industries coming in at #4. Among those competitors, it is the most valued company.

BASF's Logo
BASF
DuPont's Logo
DuPont
W. R. Grace & Co. Logo
W. R. Grace & Co.
Advanced Energy Industries' Logo
Advanced Energy Industries
Global Ranking#535#175#-#-
NPS31170-34
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies$76.09B$41.76B$4.64B$4.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

BASF NPS by Gender

Male customers rated BASF's NPS 17 points higher than Female customers.

Male

66

BASF's NPS was rated 66 by Male customers on Comparably.

75%
Promoters
16%
Passives
9%
Detractors

Female

49

BASF's NPS was rated 49 by Female customers on Comparably.

62%
Promoters
25%
Passives
13%
Detractors

BASF NPS by Ethnicity

BASF's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
57
Caucasian57
African American/Black
33
African American/Black33
Asian or Pacific Islander
75
Asian or Pacific Islander75
Other
13
Other13

BASF NPS by Age

BASF's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

0
20
40
60
80
100
Promoters
66%
Passives
17%
Detractors
17%
18-2566%17%17%
Promoters
73%
Passives
27%
Detractors
0%
26-3073%27%0%
Promoters
71%
Passives
0%
Detractors
29%
31-3571%0%29%
Promoters
83%
Passives
17%
Detractors
0%
36-4083%17%0%
Promoters
71%
Passives
29%
Detractors
0%
41-4571%29%0%
Promoters
86%
Passives
0%
Detractors
14%
46-5086%0%14%
Promoters
33%
Passives
34%
Detractors
33%
56-6033%34%33%
Promoters
67%
Passives
0%
Detractors
33%
61-6567%0%33%

BASF NPS by Usage

BASF's NPS was rated the highest by customers who have used BASF's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
27
Less than 1 Year27
1 to 2 Years
50
1 to 2 Years50
2 to 5 Years
61
2 to 5 Years61
5 to 10 Years
64
5 to 10 Years64
Over 10 Years
61
Over 10 Years61

BASF NPS vs. Competitors

Compared to its competitors, BASF's NPS is rated right above DuPont, and is preceded by DSM.

BASF NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, BASF's NPS is rated right above Tesla, and is preceded by Audi.

BASF Customer Reviews

Out of the 8 BASF customer reviews 7 were positive and 1 was constructive. BASF customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Better customer satisfaction and also better conditions for their personnel
What do you value most about this brand?
Its a good company to recommend
What do you value most about this brand?
Quality, service & time response
What do you value most about this brand?
Consistency and effectiveness of thier products
What do you value most about this brand?
very good products and cheap

BASF Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of BASF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
BASF Customer Loyalty

BASF Customer Loyalty Score by Gender

Male customers rated BASF's Customer Loyalty score 5% higher than Female customers.

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Male
88%
Yes
Female
83%
Yes

BASF Customer Loyalty Score by Ethnicity

BASF's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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86
out of 100
Caucasian
85
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
74
out of 100
Other

BASF Customer Loyalty Score by Age

BASF's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
70%
18-2570%
26-30
91%
26-3091%
31-35
74%
31-3574%
36-40
100%
36-40100%
41-45
74%
41-4574%
46-50
87%
46-5087%
56-60
70%
56-6070%
61-65
100%
61-65100%

BASF Customer Loyalty Score by Usage

BASF's Customer Loyalty score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
67%
1 to 2 Years
82%
2 to 5 Years
82%
5 to 10 Years
84%
Over 10 Years
100%

BASF Customer Loyalty Score by Industry

BASF's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech
89%
Accounting
55%
Aerospace and Aviation
70%
Architecture and Planning
100%
Automotive and Transportation
100%
Business and Consumer Services
70%
Chemicals
87%

BASF Customer Loyalty vs. Competitors

Compared to its competitors, BASF's Customer Loyalty score is rated right above DSM, and is preceded by Johns Manville.

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BASF's Logo
VS
Johns Manville's Logo
DSM's Logo
DuPont's Logo
W. R. Grace & Co. Logo
Advanced Energy Industries' Logo
EuroChem's Logo

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, BASF's Customer Loyalty score is rated right above Toyota, and is preceded by Mercedes-Benz USA.

COMPANYCustomer Loyalty Score
Honda86%
Audi84%
Mercedes-Benz USA84%
BASF83%
Toyota83%
Stanley Black & Decker82%
3M80%
Ford Motor Company80%
Tesla77%

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Tesla's Logo

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BASF Product Quality

4.2/5

BASF has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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BASF Product Information

BASF’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated BASF's product the highest. Reviewers from the Accounting industry rated BASF the lowest at 3.5.

Website
http://www.basf.com
Company Size
10,000+ Employees

Industry

Chemicals

Quick Insights into BASF Product Quality

BASF's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 31-35.

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Ranked BASF Product Quality the Highest

Automotive and Transportation
5
46-50
4.7
Over 10 Years
4.7

Ranked BASF Product Quality the Lowest

Less than 1 Year
3.3
Other
3
31-35
2.7

BASF Product Quality Score by Gender

Male customers rated BASF's Product Quality score 1.1 stars higher than Female customers.

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Male

4.5/5

Female

3.4/5

BASF Product Quality Score by Ethnicity

BASF's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3
Other3

BASF Product Quality Score by Age

BASF's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.2
26-304.2
31-35
2.7
31-352.7
36-40
4.6
36-404.6
41-45
4.5
41-454.5
46-50
4.7
46-504.7
56-60
3.8
56-603.8
61-65
4.6
61-654.6

BASF Product Quality Score by Usage

BASF's Product Quality score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
4.2
2 to 5 Years
4.3
5 to 10 Years
4.3
Over 10 Years
4.7

BASF Product Quality Score by Industry

BASF's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.7
Accounting
3.5
Aerospace and Aviation
3.5
Architecture and Planning
4.6
Automotive and Transportation
5
Business and Consumer Services
4.6
Chemicals
4

BASF Product Quality vs. Competitors

Compared to its competitors, BASF's Product Quality score is rated right above Johns Manville.

COMPANYProduct Quality Score
BASF4.2/5
Johns Manville4.2/5
DSM4/5
DuPont3.8/5
W. R. Grace & Co.3.3/5
Advanced Energy Industries2.7/5
EuroChemN/A

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BASF's Logo
VS
Johns Manville's Logo
DSM's Logo
DuPont's Logo
W. R. Grace & Co. Logo
Advanced Energy Industries' Logo
EuroChem's Logo

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, BASF's Product Quality score is rated right above Mercedes-Benz USA.

COMPANYProduct Quality Score
BASF4.2/5
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
Tesla3.9/5
3M3.9/5
Audi3.9/5
Stanley Black & Decker3.8/5
Ford Motor Company3.5/5

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BASF's Logo
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Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
Tesla's Logo
3M's Logo
Audi's Logo
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Ford Motor Company's Logo

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BASF Pricing

BASF ROI & Value For Money

4.1/5

BASF has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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BASF Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Chemicals industry think that they had the lowest ROI from BASF.

Quick Insights into BASF ROI

BASF's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.

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Ranked BASF ROI the Highest

Architecture and Planning
5
26-30
4.7
Male
4.6

Ranked BASF ROI the Lowest

56-60
3.8
Female
3.8
Other
3.8

BASF ROI Score by Gender

Male customers rated BASF's ROI score 0.8 stars higher than Female customers.

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Male

4.6/5

Female

3.8/5

BASF ROI Score by Ethnicity

BASF's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.8
Other3.8

BASF ROI Score by Age

BASF's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4.7
26-304.7
31-35
3.8
31-353.8
36-40
4.3
36-404.3
41-45
4.2
41-454.2
46-50
4.5
46-504.5
56-60
3.8
56-603.8
61-65
4.3
61-654.3

BASF ROI Score by Usage

BASF's ROI score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.4
2 to 5 Years
4.3
5 to 10 Years
3.9
Over 10 Years
4.5

BASF ROI Score by Industry

BASF's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Chemicals industry customers.

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Tech
4.3
Accounting
4.6
Aerospace and Aviation
4.8
Architecture and Planning
5
Automotive and Transportation
4.5
Business and Consumer Services
4.6
Chemicals
3.9

BASF Pricing vs. Competitors

Compared to its competitors, BASF's ROI score is rated right above Johns Manville.

COMPANYPricing Score
BASF4.1/5
Johns Manville3.9/5
DSM3.8/5
DuPont3.7/5
W. R. Grace & Co.3.2/5
Advanced Energy Industries2.7/5
EuroChemN/A

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BASF's Logo
VS
Johns Manville's Logo
DSM's Logo
DuPont's Logo
W. R. Grace & Co. Logo
Advanced Energy Industries' Logo
EuroChem's Logo

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, BASF's ROI score is rated right above Toyota.

COMPANYPricing Score
BASF4.1/5
Toyota4/5
Mercedes-Benz USA4/5
Honda3.9/5
Tesla3.9/5
3M3.8/5
Audi3.8/5
Stanley Black & Decker3.7/5
Ford Motor Company3.4/5

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BASF's Logo
VS
Toyota's Logo
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Tesla's Logo
3M's Logo
Audi's Logo
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BASF Customer Satisfaction (CSAT)

BASF Customer Satisfaction (CSAT) Score

83 / 100

BASF has an overall Customer Satisfaction score of 83 rated by its users and customers.

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Very Satisfied48%
Satisfied35%
Neither Satisfied nor Dissatisfied7%
Dissatisfied5%
Very Dissatisfied5%
Very Satisfied
48%
Satisfied
35%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into BASF Customer Satisfaction

BASF's Customer Satisfaction score was rated highest by customers who have used BASF's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.

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Ranked BASF Customer Satisfaction the Highest

2 to 5 Years
100%
36-40
100%
African American/Black
100%

Ranked BASF Customer Satisfaction the Lowest

Female
63%
5 to 10 Years
58%
31-35
25%

BASF Customer Satisfaction Score by Gender

Male customers rated BASF's Customer Satisfaction score 25 points higher than Female customers.

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88 / 100
Male
Very Satisfied
67%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
63 / 100
Female
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
0%

BASF Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

BASF's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100
Very Satisfied50%
Satisfied30%
Neither Satisfied nor Dissatisfied0%
Dissatisfied10%
Very Dissatisfied10%
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%

CSAT according to African American/Black

BASF's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

BASF's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100
Very Satisfied70%
Satisfied10%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied10%
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%

CSAT according to Other

BASF's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied17%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%

BASF Customer Satisfaction Score by Age

BASF's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
18-2534%
26-30 CSAT Score
89%
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
26-3089%
31-35 CSAT Score
25%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
31-3525%
36-40 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
61-65 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
61-65100%

BASF Customer Satisfaction Score by Usage

BASF's Customer Satisfaction score was rated the highest by customers who have used BASF's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
72
1 to 2 Years
88
2 to 5 Years
100
5 to 10 Years
58
Over 10 Years
100

BASF Customer Satisfaction Score by Industry

BASF's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
100
Accounting
80
Architecture and Planning
67
Chemicals
84

BASF Customer Satisfaction vs. Competitors

Compared to its competitors, BASF's Customer Satisfaction score is rated right above W. R. Grace & Co..

COMPANYCustomer Satisfaction (CSAT) Score
BASF83%
W. R. Grace & Co.83%
DSM82%
Johns Manville73%
DuPont72%
Advanced Energy Industries50%
EuroChem0%

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BASF's Logo
VS
W. R. Grace & Co. Logo
DSM's Logo
Johns Manville's Logo
DuPont's Logo
Advanced Energy Industries' Logo
EuroChem's Logo

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, BASF's Customer Satisfaction score is rated right above Toyota.

COMPANYCustomer Satisfaction (CSAT) Score
BASF83%
Toyota82%
Honda81%
Mercedes-Benz USA80%
3M75%
Tesla74%
Audi74%
Stanley Black & Decker70%
Ford Motor Company61%

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BASF's Logo
VS
Toyota's Logo
Honda's Logo
Mercedes-Benz USA's Logo
3M's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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BASF Customer Service

4.1/5

BASF has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About BASF's Customer Service

Address

100 Park Ave, Florham Park, NJ 07932


Website

http://www.basf.com


Phone Number

1 800 526-1072

Quick Insights into BASF Customer Service

BASF's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 31-35.

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Ranked BASF Customer Service the Highest

Automotive and Transportation
4.8
26-30
4.7
Caucasian
4.5

Ranked BASF Customer Service the Lowest

Less than 1 Year
3.7
Other
3.6
31-35
3.4

BASF Customer Service Score by Gender

Male customers rated BASF's Customer Service score 0.6 stars higher than Female customers.

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Male

4.4/5

Female

3.8/5

BASF Customer Service Score by Ethnicity

BASF's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.5
Caucasian4.5
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.6
Other3.6

BASF Customer Service Score by Age

BASF's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
4.2
18-254.2
26-30
4.7
26-304.7
31-35
3.4
31-353.4
36-40
4.6
36-404.6
41-45
4
41-454
46-50
4.5
46-504.5
56-60
3.6
56-603.6
61-65
3.5
61-653.5

BASF Customer Service Score by Usage

BASF's Customer Service score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.7
1 to 2 Years
4.3
2 to 5 Years
4.3
5 to 10 Years
3.7
Over 10 Years
4.5

BASF Customer Service Score by Industry

BASF's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Chemicals industry customers.

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Tech
4.6
Accounting
4.1
Aerospace and Aviation
4
Architecture and Planning
4.6
Automotive and Transportation
4.8
Business and Consumer Services
3.8
Chemicals
3.8

BASF Customer Service vs. Competitors

Compared to its competitors, BASF's Customer Service score is rated right above Johns Manville.

COMPANYCustomer Service Score
BASF4.1/5
Johns Manville3.9/5
DSM3.8/5
DuPont3.8/5
W. R. Grace & Co.3.3/5
Advanced Energy Industries2.7/5
EuroChemN/A

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BASF's Logo
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Johns Manville's Logo
DSM's Logo
DuPont's Logo
W. R. Grace & Co. Logo
Advanced Energy Industries' Logo
EuroChem's Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, BASF's Customer Service score is rated right above Mercedes-Benz USA.

COMPANYCustomer Service Score
BASF4.1/5
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
Tesla3.8/5
Audi3.8/5
Stanley Black & Decker3.8/5
3M3.8/5
Ford Motor Company3.4/5

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BASF's Logo
VS
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Tesla's Logo
Audi's Logo
Stanley Black & Decker's Logo
3M's Logo
Ford Motor Company's Logo

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BASF as an Employer

4.3/5

BASF has a 4.3/5 stars for its overall company culture rated by their employees

  BASF CEO
top
15%
CEO of BASF

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

BASF scored a 31 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of BASF would recommend the brand to a friend. ENPS measures how likely BASF employees would recommend working at BASF to a friend.

Net Promoter Score

31
NPS Score
56%Promoters
19%Passive
25%Detractors

Employee Net Promoter Score

25
eNPS Score
49%Promoters
27%Passive
24%Detractors

Global Ranking Snapshot

BASF is ranked #535 in the Global Top 100 Brands. It ranks just behind Sprinklr and just ahead of Vector Marketing.

RANKCOMPANYCEOINDUSTRY
533
Levy Restaurants  Levy Restaurants CEO
Andrew Lansing
Food and Beverages
534
Sprinklr  Sprinklr CEO
Ragy Thomas
Tech
535
BASF  BASF CEO
Michael Heinz
Energy and Manufacturing
536
Vector Marketing  Vector Marketing CEO
Albert DiLeonardo
Consumer Goods
537
Lear Corporation  Lear Corporation CEO
Ray Scott
Automotive and Transportation
538
MongoDB, Inc.  MongoDB, Inc. CEO
Dev Ittycheria
Tech
539
Skullcandy  Skullcandy CEO
Consumer Goods

Energy and Manufacturing Ranking Snapshot

BASF is ranked #43 in the Energy and Manufacturing Industry. It ranks just behind Rockwell Automation and just ahead of Owens Corning.

RANKCOMPANYLocation
41
W.W. Grainger
Lake Forest, IL
42
Rockwell Automation
Milwaukee, WI
43
BASF
Florham Park, NJ
44
Owens Corning
Toledo, OH
45
NXP Semiconductors
46
Exelon Corporation
Chicago, IL
47
Clean Harbors
Norwell, MA