
We Create Chemistry BASF’s brand is ranked #535 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of BASF. When compared to other organizations within the Energy and Manufacturing industry, BASF is ranked #43. Among its major competitors, BASF is ranked in 3rd place for NPS while EuroChem is 1st, and DSM is 2nd. Overall, BASF has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $76.09B
BASF's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether BASF's customers would recommend using the product based on a scale of -100 to 100.
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 30 | Aug 2024 | 30 |
Sep 2024 30 | Sep 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 30 | Mar 2025 | 30 |
Apr 2025 30 | Apr 2025 | 30 |
Jul 2025 30 | Jul 2025 | 30 |
Sep 2025 30 | Sep 2025 | 30 |
Dec 2025 30 | Dec 2025 | 30 |
BASF is ranked first for NPS among its competitors. DuPont and W. R. Grace & Co. come in second and third, with Advanced Energy Industries coming in at #4. Among those competitors, it is the most valued company.
![]() BASF | ![]() DuPont | ![]() W. R. Grace & Co. | ![]() Advanced Energy Industries | |
| Global Ranking | #535 | #175 | #- | #- |
| NPS | 31 | 17 | 0 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $76.09B | $41.76B | $4.64B | $4.48B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated BASF's NPS 17 points higher than Female customers.
BASF's NPS was rated 66 by Male customers on Comparably.
BASF's NPS was rated 49 by Female customers on Comparably.
BASF's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 57 | Caucasian | 57 |
African American/Black 33 | African American/Black | 33 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 13 | Other | 13 |
BASF's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
BASF's NPS was rated the highest by customers who have used BASF's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 64 | 5 to 10 Years | 64 |
Over 10 Years 61 | Over 10 Years | 61 |
Compared to its competitors, BASF's NPS is rated right above DuPont, and is preceded by DSM.
| COMPANY | NPS Score | |
|---|---|---|
![]() | EuroChem | 100 |
![]() | DSM | 32 |
![]() | BASF | 31 |
![]() | DuPont | 17 |
![]() | Johns Manville | 3 |
![]() | W. R. Grace & Co. | 0 |
![]() | Advanced Energy Industries | -34 |
In the Energy and Manufacturing industry, BASF's NPS is rated right above Tesla, and is preceded by Audi.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Toyota | 43 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | BASF | 31 |
![]() | Tesla | 29 |
![]() | 3M | 22 |
![]() | Stanley Black & Decker | 22 |
![]() | Ford Motor Company | 13 |
Out of the 8 BASF customer reviews 7 were positive and 1 was constructive. BASF customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BASF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated BASF's Customer Loyalty score 5% higher than Female customers.
BASF's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
BASF's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 91% | 26-30 | 91% |
31-35 74% | 31-35 | 74% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
46-50 87% | 46-50 | 87% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
BASF's Customer Loyalty score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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BASF's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, BASF's Customer Loyalty score is rated right above DSM, and is preceded by Johns Manville.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Johns Manville | 84% |
![]() | BASF | 83% |
![]() | DSM | 82% |
![]() | DuPont | 77% |
![]() | W. R. Grace & Co. | 69% |
![]() | Advanced Energy Industries | 55% |
![]() | EuroChem | N/A |
In the Energy and Manufacturing industry, BASF's Customer Loyalty score is rated right above Toyota, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | BASF | 83% |
![]() | Toyota | 83% |
![]() | Stanley Black & Decker | 82% |
![]() | 3M | 80% |
![]() | Ford Motor Company | 80% |
![]() | Tesla | 77% |
BASF has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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BASF’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated BASF's product the highest. Reviewers from the Accounting industry rated BASF the lowest at 3.5.
BASF's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 31-35.
Male customers rated BASF's Product Quality score 1.1 stars higher than Female customers.
BASF's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3 | Other | 3 |
BASF's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 2.7 | 31-35 | 2.7 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.7 | 46-50 | 4.7 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4.6 | 61-65 | 4.6 |
BASF's Product Quality score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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BASF's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
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Compared to its competitors, BASF's Product Quality score is rated right above Johns Manville.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | BASF | 4.2/5 |
![]() | Johns Manville | 4.2/5 |
![]() | DSM | 4/5 |
![]() | DuPont | 3.8/5 |
![]() | W. R. Grace & Co. | 3.3/5 |
![]() | Advanced Energy Industries | 2.7/5 |
![]() | EuroChem | N/A |
In the Energy and Manufacturing industry, BASF's Product Quality score is rated right above Mercedes-Benz USA.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | BASF | 4.2/5 |
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | Ford Motor Company | 3.5/5 |
BASF has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Chemicals industry think that they had the lowest ROI from BASF.
BASF's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.
Male customers rated BASF's ROI score 0.8 stars higher than Female customers.
BASF's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.8 | Other | 3.8 |
BASF's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.5 | 46-50 | 4.5 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4.3 | 61-65 | 4.3 |
BASF's ROI score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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BASF's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Chemicals industry customers.
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Compared to its competitors, BASF's ROI score is rated right above Johns Manville.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | BASF | 4.1/5 |
![]() | Johns Manville | 3.9/5 |
![]() | DSM | 3.8/5 |
![]() | DuPont | 3.7/5 |
![]() | W. R. Grace & Co. | 3.2/5 |
![]() | Advanced Energy Industries | 2.7/5 |
![]() | EuroChem | N/A |
In the Energy and Manufacturing industry, BASF's ROI score is rated right above Toyota.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | BASF | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.7/5 |
![]() | Ford Motor Company | 3.4/5 |
BASF has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BASF's Customer Satisfaction score was rated highest by customers who have used BASF's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
Male customers rated BASF's Customer Satisfaction score 25 points higher than Female customers.
Very Satisfied | 67% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Very Satisfied | 13% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
BASF's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
BASF's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
BASF's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
BASF's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
BASF's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 61-65 | 100% |
BASF's Customer Satisfaction score was rated the highest by customers who have used BASF's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BASF's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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}Compared to its competitors, BASF's Customer Satisfaction score is rated right above W. R. Grace & Co..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | BASF | 83% |
![]() | W. R. Grace & Co. | 83% |
![]() | DSM | 82% |
![]() | Johns Manville | 73% |
![]() | DuPont | 72% |
![]() | Advanced Energy Industries | 50% |
![]() | EuroChem | 0% |
In the Energy and Manufacturing industry, BASF's Customer Satisfaction score is rated right above Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | BASF | 83% |
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | 3M | 75% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | Stanley Black & Decker | 70% |
![]() | Ford Motor Company | 61% |
BASF has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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100 Park Ave, Florham Park, NJ 07932
http://www.basf.com
1 800 526-1072
BASF's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 31-35.
Male customers rated BASF's Customer Service score 0.6 stars higher than Female customers.
BASF's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.6 | Other | 3.6 |
BASF's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4 | 41-45 | 4 |
46-50 4.5 | 46-50 | 4.5 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.5 | 61-65 | 3.5 |
BASF's Customer Service score was rated the highest by customers who have used BASF's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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BASF's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Chemicals industry customers.
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Compared to its competitors, BASF's Customer Service score is rated right above Johns Manville.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | BASF | 4.1/5 |
![]() | Johns Manville | 3.9/5 |
![]() | DSM | 3.8/5 |
![]() | DuPont | 3.8/5 |
![]() | W. R. Grace & Co. | 3.3/5 |
![]() | Advanced Energy Industries | 2.7/5 |
![]() | EuroChem | N/A |
In the Energy and Manufacturing industry, BASF's Customer Service score is rated right above Mercedes-Benz USA.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | BASF | 4.1/5 |
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | 3M | 3.8/5 |
![]() | Ford Motor Company | 3.4/5 |
BASF has a 4.3/5 stars for its overall company culture rated by their employees

BASF scored a 31 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of BASF would recommend the brand to a friend. ENPS measures how likely BASF employees would recommend working at BASF to a friend.
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
| 49% | Promoters |
|---|---|
| 27% | Passive |
| 24% | Detractors |
BASF is ranked #535 in the Global Top 100 Brands. It ranks just behind Sprinklr and just ahead of Vector Marketing.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
533 | ![]() | Levy Restaurants | ![]() | Andrew Lansing | Food and Beverages |
534 | ![]() | Sprinklr | ![]() | Ragy Thomas | Tech |
535 | ![]() | BASF | ![]() | Michael Heinz | Energy and Manufacturing |
536 | ![]() | Vector Marketing | ![]() | Albert DiLeonardo | Consumer Goods |
537 | ![]() | Lear Corporation | ![]() | Ray Scott | Automotive and Transportation |
538 | ![]() | MongoDB, Inc. | ![]() | Dev Ittycheria | Tech |
539 | ![]() | Skullcandy | ![]() | Consumer Goods |
BASF is ranked #43 in the Energy and Manufacturing Industry. It ranks just behind Rockwell Automation and just ahead of Owens Corning.
| RANK | COMPANY | Location | |
|---|---|---|---|
41 | ![]() | W.W. Grainger | Lake Forest, IL |
42 | ![]() | Rockwell Automation | Milwaukee, WI |
43 | ![]() | BASF | Florham Park, NJ |
44 | ![]() | Owens Corning | Toledo, OH |
45 | ![]() | NXP Semiconductors | |
46 | ![]() | Exelon Corporation | Chicago, IL |
47 | ![]() | Clean Harbors | Norwell, MA |