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NPS
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Johns Manville
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About Johns Manville's Brand
Johns Manville is a manufacturer and marketer of building and engineered products. Among its major competitors, Johns Manville is ranked in 3rd place for NPS while Owens Corning is 1st, and DuPont is 2nd.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Johns Manville Ranking
- #3 / 4 of its competitors
Johns Manville NPS
Johns Manville's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether Johns Manville's customers would recommend using the product based on a scale of -100 to 100.
Johns Manville Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
Johns Manville NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 17 | Jun 2022 | 17 |
Jan 2023 10 | Jan 2023 | 10 |
Mar 2023 10 | Mar 2023 | 10 |
Apr 2023 19 | Apr 2023 | 19 |
Jun 2023 12 | Jun 2023 | 12 |
Nov 2023 17 | Nov 2023 | 17 |
Jan 2024 12 | Jan 2024 | 12 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 3 | Mar 2024 | 3 |
May 2024 10 | May 2024 | 10 |
Nov 2024 6 | Nov 2024 | 6 |
Aug 2025 3 | Aug 2025 | 3 |
How Other Brands Compare
Johns Manville is ranked third for NPS among its competitors. Owens Corning and DuPont come in first and second, with Wheels Inc coming in at #4.
Johns Manville |  DuPont |  Owens Corning |  Wheels Inc | |
| Global Ranking | #- | #175 | #555 | #- |
| NPS | 3 | 17 | 23 | -32 |
| Valuation Updated every 24 hours for public companies | - | $41.76B | $9.66B | $618.91M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johns Manville NPS by Gender
Johns Manville's NPS was rated 0 by Male customers on Comparably.
Male
0
Johns Manville's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Johns Manville's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Johns Manville NPS by Ethnicity
Johns Manville's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Johns Manville NPS by Usage
Johns Manville's NPS was rated 34 points by customers who have used Johns Manville's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Johns Manville NPS vs. Competitors
Compared to its competitors, Johns Manville's NPS is rated right above Pittsburgh Corning, and is preceded by DuPont.
| COMPANY | NPS Score | |
|---|---|---|
| Owens Corning | 23 |
| DuPont | 17 |
| Johns Manville | 3 |
 | Pittsburgh Corning | N/A |
 | CertainTeed Corporation | -18 |
| Wheels Inc | -32 |
Johns Manville Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Johns Manville users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Johns Manville Customer Loyalty Score by Gender
Johns Manville's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Johns Manville Customer Loyalty Score by Ethnicity
Johns Manville's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Johns Manville.
100
out of 100
Caucasian
Johns Manville Customer Loyalty Score by Usage
Johns Manville's Customer Loyalty score was rated 100% by customers who have used Johns Manville's products/services for Over 10 Years.
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Johns Manville Customer Loyalty Score by Industry
Johns Manville's Customer Loyalty score was rated 100% by Construction industry customers.
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Johns Manville Customer Loyalty vs. Competitors
Compared to its competitors, Johns Manville's Customer Loyalty score is rated right above DuPont.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Johns Manville | 84% |
| DuPont | 77% |
| CertainTeed Corporation | 76% |
| Wheels Inc | 71% |
| Owens Corning | 66% |
| Pittsburgh Corning | N/A |
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Johns Manville Product Quality
4.2/5
Johns Manville has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Johns Manville Product Information
Johns Manville’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Johns Manville's product the highest.
- Website
- http://www.jm.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Small Business Services
Construction
Quick Insights into Johns Manville Product Quality
Johns Manville's Product Quality score was rated highest by Caucasian customers.
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Ranked Johns Manville Product Quality the Highest
Johns Manville Product Quality Score by Gender
Johns Manville's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Johns Manville Product Quality Score by Ethnicity
Johns Manville's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Johns Manville.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Johns Manville Product Quality Score by Usage
Johns Manville's Product Quality score was rated 4.6 stars by customers who have used Johns Manville's products/services for Over 10 Years.
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Johns Manville Product Quality Score by Industry
Johns Manville's Product Quality score was rated 5 stars by Construction industry customers.
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Johns Manville Product Quality vs. Competitors
Compared to its competitors, Johns Manville's Product Quality score is rated right above DuPont.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johns Manville | 4.2/5 |
| DuPont | 3.8/5 |
| Owens Corning | 3.5/5 |
| CertainTeed Corporation | 2.8/5 |
| Wheels Inc | 2.6/5 |
| Pittsburgh Corning | N/A |
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Johns Manville Pricing
Johns Manville ROI & Value For Money
3.9/5
Johns Manville has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Johns Manville Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Johns Manville ROI
Johns Manville's ROI score was rated highest by customers from the Construction industry.
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Ranked Johns Manville ROI the Highest
Johns Manville ROI Score by Gender
Johns Manville's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Johns Manville ROI Score by Ethnicity
Johns Manville's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Johns Manville ROI Score by Usage
Johns Manville's ROI score was rated 4.1 stars by customers who have used Johns Manville's products/services for Over 10 Years.
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Johns Manville ROI Score by Industry
Johns Manville's ROI score was rated 4.6 stars by Construction industry customers.
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Johns Manville Pricing vs. Competitors
Compared to its competitors, Johns Manville's ROI score is rated right above DuPont.
| COMPANY | Pricing Score | |
|---|---|---|
| Johns Manville | 3.9/5 |
| DuPont | 3.7/5 |
| Owens Corning | 3.3/5 |
| CertainTeed Corporation | 2.8/5 |
| Wheels Inc | 2.6/5 |
| Pittsburgh Corning | N/A |
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Johns Manville Customer Satisfaction (CSAT)
Johns Manville Customer Satisfaction (CSAT) Score
73 / 100
Johns Manville has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
60%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johns Manville Customer Satisfaction
Johns Manville's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Johns Manville Customer Satisfaction the Highest
Johns Manville Customer Satisfaction Score by Gender
Johns Manville's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Johns Manville Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johns Manville's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Johns Manville Customer Satisfaction vs. Competitors
Compared to its competitors, Johns Manville's Customer Satisfaction score is rated right above DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Johns Manville | 73% |
| DuPont | 72% |
| Owens Corning | 67% |
| CertainTeed Corporation | 46% |
| Wheels Inc | 39% |
| Pittsburgh Corning | 0% |
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Johns Manville Customer Service
3.9/5
Johns Manville has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Johns Manville's Customer Service
Address
P. O. Box 5108, Denver, CO 80217
Website
http://www.jm.com/
Phone Number
(303)978-2000
Quick Insights into Johns Manville Customer Service
Johns Manville's Customer Service score was rated highest by Caucasian customers.
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Ranked Johns Manville Customer Service the Highest
Johns Manville Customer Service Score by Gender
Johns Manville's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Johns Manville Customer Service Score by Ethnicity
Johns Manville's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Johns Manville.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Johns Manville Customer Service Score by Usage
Johns Manville's Customer Service score was rated 3.1 stars by customers who have used Johns Manville's products/services for Over 10 Years.
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Johns Manville Customer Service Score by Industry
Johns Manville's Customer Service score was rated 4.3 stars by Construction industry customers.
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Johns Manville Customer Service vs. Competitors
Compared to its competitors, Johns Manville's Customer Service score is rated right above DuPont.
| COMPANY | Customer Service Score | |
|---|---|---|
| Johns Manville | 3.9/5 |
| DuPont | 3.8/5 |
| Owens Corning | 3.4/5 |
| Wheels Inc | 2.6/5 |
| CertainTeed Corporation | 2.5/5 |
| Pittsburgh Corning | N/A |
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Johns Manville as an Employer
3.2/5
Johns Manville has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Johns Manville scored a 3 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Johns Manville would recommend the brand to a friend. ENPS measures how likely Johns Manville employees would recommend working at Johns Manville to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
