CertainTeed Corporation NPS & Customer Reviews

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CertainTeed Corporation

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CertainTeed Corporation

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About CertainTeed Corporation's Brand

CertainTeed Corporation, is a leading manufacturer of building materials -insulation; roofing; fiber cement and vinyl siding. Among its major competitors, CertainTeed Corporation is ranked in 4th place for NPS while Owens Corning is 1st, and Saint-Gobain Abrasives is 2nd.

Brand at a Glance

76%

Customer Loyalty

2.8/5

Product Quality

2.8/5

Pricing

2.5/5

Customer Service

CertainTeed Corporation Ranking

^#4 / 4 of its competitors

CertainTeed Corporation NPS

CertainTeed Corporation's Net Promoter Score (NPS) is a -18 with 37% Promoters, 8% Passives, and 55% Detractors. Net Promoter Score tracks whether CertainTeed Corporation's customers would recommend using the product based on a scale of -100 to 100.

CertainTeed Corporation Overall NPS

-18

NPS

37%	Promoters
8%	Passives
55%	Detractors

CertainTeed Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 -12	Jul 2023	-12
Aug 2023 -5	Aug 2023	-5
Sep 2023 -8	Sep 2023	-8
Nov 2023 -12	Nov 2023	-12
Jan 2024 -14	Jan 2024	-14
Feb 2024 -20	Feb 2024	-20
Apr 2024 -12	Apr 2024	-12
May 2024 -9	May 2024	-9
Feb 2025 -11	Feb 2025	-11
May 2025 -9	May 2025	-9
Sep 2025 -16	Sep 2025	-16
Jan 2026 -18	Jan 2026	-18

How Other Brands Compare

CertainTeed Corporation is ranked #4 for NPS among its competitors. Owens Corning and Saint-Gobain Abrasives come in first and second, with Johns Manville coming in at third.

	CertainTeed Corporation	Owens Corning	Saint-Gobain Abrasives	Johns Manville
Global Ranking	#-	#555	#-	#-
NPS	-18	23	13	3
Valuation Updated every 24 hours for public companies	-	$9.66B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CertainTeed Corporation NPS by Gender

Female customers rated CertainTeed Corporation's NPS 16 points higher than Male customers.

Male

-66

CertainTeed Corporation's NPS was rated -66 by Male customers on Comparably.

17%

Promoters

Passives

83%

Detractors

Female

-50

CertainTeed Corporation's NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

CertainTeed Corporation NPS by Ethnicity

CertainTeed Corporation's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -78	Caucasian	-78
Other -34	Other	-34

CertainTeed Corporation NPS by Age

CertainTeed Corporation's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

56-60

20%

80%

66+

100%

CertainTeed Corporation NPS by Usage

CertainTeed Corporation's NPS was rated the highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -20	2 to 5 Years	-20
5 to 10 Years -75	5 to 10 Years	-75
Over 10 Years -100	Over 10 Years	-100

CertainTeed Corporation NPS vs. Competitors

Compared to its competitors, CertainTeed Corporation's NPS is rated right below Johns Manville.

COMPANY		NPS Score
	Owens Corning	23
	Saint-Gobain Abrasives	13
	Johns Manville	3
	CertainTeed Corporation	-18

CertainTeed Corporation Customer Reviews

Out of the 4 CertainTeed Corporation customer reviews 1 was positive and 3 were constructive. CertainTeed Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

CertainTeed Corporation Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of CertainTeed Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

CertainTeed Corporation Customer Loyalty Score by Gender

Male customers rated CertainTeed Corporation's Customer Loyalty score 4% higher than Female customers.

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Male

70%

Yes

Female

66%

Yes

CertainTeed Corporation Customer Loyalty Score by Ethnicity

CertainTeed Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

CertainTeed Corporation Customer Loyalty Score by Age

CertainTeed Corporation's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
56-60 82%	56-60	82%
66+ 70%	66+	70%

CertainTeed Corporation Customer Loyalty Score by Usage

CertainTeed Corporation's Customer Loyalty score was rated the highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	82%
5 to 10 Years	78%
Over 10 Years	55%

CertainTeed Corporation Customer Loyalty Score by Industry

CertainTeed Corporation's Customer Loyalty score was rated 78% by Construction industry customers.

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Construction	78%

CertainTeed Corporation Customer Loyalty vs. Competitors

Compared to its competitors, CertainTeed Corporation's Customer Loyalty score is rated right above Saint-Gobain Abrasives, and is preceded by Johns Manville.

COMPANY		Customer Loyalty Score
	Johns Manville	84%
	CertainTeed Corporation	76%
	Saint-Gobain Abrasives	67%
	Owens Corning	66%

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CertainTeed Corporation Product Quality

2.8/5

CertainTeed Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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CertainTeed Corporation Product Information

CertainTeed Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated CertainTeed Corporation's product the highest.

Website: http://www.certainteed.com/

Company Size: 5,001-10,000 Employees

Industry

Real Estate

Tech

Quick Insights into CertainTeed Corporation Product Quality

CertainTeed Corporation's Product Quality score was rated highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used CertainTeed Corporation's products/services for Over 10 Years.

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Ranked CertainTeed Corporation Product Quality the Highest

2 to 5 Years	2.3
Other	2.3
Construction	2.1

Ranked CertainTeed Corporation Product Quality the Lowest

66+	1.5
Caucasian	1.5
Over 10 Years	1.5

CertainTeed Corporation Product Quality Score by Gender

Male customers rated CertainTeed Corporation's Product Quality score 0.1 stars higher than Female customers.

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Male

1.7/5

Female

1.6/5

CertainTeed Corporation Product Quality Score by Ethnicity

CertainTeed Corporation's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 2.3	Other	2.3

CertainTeed Corporation Product Quality Score by Age

CertainTeed Corporation's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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Summary	Age	Score
56-60 1.6	56-60	1.6
66+ 1.5	66+	1.5

CertainTeed Corporation Product Quality Score by Usage

CertainTeed Corporation's Product Quality score was rated the highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	2.3
5 to 10 Years	1.5
Over 10 Years	1.5

CertainTeed Corporation Product Quality Score by Industry

CertainTeed Corporation's Product Quality score was rated 2.1 stars by Construction industry customers.

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Construction	2.1

CertainTeed Corporation Product Quality vs. Competitors

Compared to its competitors, CertainTeed Corporation's Product Quality score is rated right below Saint-Gobain Abrasives.

COMPANY		Product Quality Score
	Johns Manville	4.2/5
	Owens Corning	3.5/5
	Saint-Gobain Abrasives	3.2/5
	CertainTeed Corporation	2.8/5

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CertainTeed Corporation Pricing

CertainTeed Corporation ROI & Value For Money

2.8/5

CertainTeed Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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CertainTeed Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into CertainTeed Corporation ROI

CertainTeed Corporation's ROI score was rated highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used CertainTeed Corporation's products/services for Over 10 Years.

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Ranked CertainTeed Corporation ROI the Highest

2 to 5 Years	2.2
Other	2.1
Female	1.8

Ranked CertainTeed Corporation ROI the Lowest

Caucasian	1.5
Male	1.5
Over 10 Years	1.5

CertainTeed Corporation ROI Score by Gender

Female customers rated CertainTeed Corporation's ROI score 0.3 stars higher than Male customers.

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Male

1.5/5

Female

1.8/5

CertainTeed Corporation ROI Score by Ethnicity

CertainTeed Corporation's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 2.1	Other	2.1

CertainTeed Corporation ROI Score by Age

CertainTeed Corporation's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

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Summary	Age	Score
56-60 1.5	56-60	1.5
66+ 1.5	66+	1.5

CertainTeed Corporation ROI Score by Usage

CertainTeed Corporation's ROI score was rated the highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	2.2
5 to 10 Years	1.5
Over 10 Years	1.5

CertainTeed Corporation ROI Score by Industry

CertainTeed Corporation's ROI score was rated 1.7 stars by Construction industry customers.

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Construction	1.7

CertainTeed Corporation Pricing vs. Competitors

Compared to its competitors, CertainTeed Corporation's ROI score is rated right below Owens Corning.

COMPANY		Pricing Score
	Johns Manville	3.9/5
	Saint-Gobain Abrasives	3.5/5
	Owens Corning	3.3/5
	CertainTeed Corporation	2.8/5

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CertainTeed Corporation Customer Satisfaction (CSAT)

CertainTeed Corporation Customer Satisfaction (CSAT) Score

45 / 100

CertainTeed Corporation has an overall Customer Satisfaction score of 45 rated by its users and customers.

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Very Satisfied	32%
Satisfied	13%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	6%
Very Dissatisfied	46%

Very Satisfied

32%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

46%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CertainTeed Corporation Customer Satisfaction

CertainTeed Corporation's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used CertainTeed Corporation's products/services for Over 10 Years.

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Ranked CertainTeed Corporation Customer Satisfaction the Highest

Other	33%
Female	26%
2 to 5 Years	25%

Ranked CertainTeed Corporation Customer Satisfaction the Lowest

Caucasian	11%
66+	0%
Over 10 Years	0%

CertainTeed Corporation Customer Satisfaction Score by Gender

Female customers rated CertainTeed Corporation's Customer Satisfaction score 9 points higher than Male customers.

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17 / 100

Male

	Very Satisfied	17%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	0%
	Very Dissatisfied	67%

26 / 100

Female

	Very Satisfied	13%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	63%

CertainTeed Corporation Customer Satisfaction Score by Ethnicity

Caucasian
11%
Other
33%

CSAT according to Caucasian

CertainTeed Corporation's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

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11 / 100

Very Satisfied	11%
Satisfied	0%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	78%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

78%

CSAT according to Other

CertainTeed Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CertainTeed Corporation Customer Satisfaction Score by Age

CertainTeed Corporation's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

56-60

20%

66+

CertainTeed Corporation Customer Satisfaction Score by Usage

CertainTeed Corporation's Customer Satisfaction score was rated the highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	25
5 to 10 Years	0
Over 10 Years	0

CertainTeed Corporation Customer Satisfaction Score by Industry

CertainTeed Corporation's Customer Satisfaction score was rated 25 points by Construction industry customers.

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	"title": "CertainTeed Corporation Customer Satisfaction Score by Industry",
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			"label": "Construction",
			"groupId": 510,
			"score": 25,
			"stars": 0,
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			"text": "CertainTeed Corporation's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
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Construction	25

CertainTeed Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, CertainTeed Corporation's Customer Satisfaction score is rated right above Saint-Gobain Abrasives, and is preceded by Owens Corning.

COMPANY		Customer Satisfaction (CSAT) Score
	Johns Manville	73%
	Owens Corning	67%
	CertainTeed Corporation	46%
	Saint-Gobain Abrasives	38%

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CertainTeed Corporation Customer Service

2.5/5

CertainTeed Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About CertainTeed Corporation's Customer Service

Address

Malvern, PA United States of America

Website

http://www.certainteed.com/

Phone Number

(800)233-8990

Quick Insights into CertainTeed Corporation Customer Service

CertainTeed Corporation's Customer Service score was rated highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used CertainTeed Corporation's products/services for Over 10 Years.

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Ranked CertainTeed Corporation Customer Service the Highest

2 to 5 Years	2.2
Other	1.8
Construction	1.6

Ranked CertainTeed Corporation Customer Service the Lowest

Caucasian	1.5
Male	1.5
Over 10 Years	1.5

CertainTeed Corporation Customer Service Score by Gender

CertainTeed Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

CertainTeed Corporation Customer Service Score by Ethnicity

CertainTeed Corporation's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Other 1.8	Other	1.8

CertainTeed Corporation Customer Service Score by Age

CertainTeed Corporation's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
56-60 1.5	56-60	1.5
66+ 1.5	66+	1.5

CertainTeed Corporation Customer Service Score by Usage

CertainTeed Corporation's Customer Service score was rated the highest by customers who have used CertainTeed Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	2.2
5 to 10 Years	1.5
Over 10 Years	1.5

CertainTeed Corporation Customer Service Score by Industry

CertainTeed Corporation's Customer Service score was rated 1.6 stars by Construction industry customers.

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Construction	1.6

CertainTeed Corporation Customer Service vs. Competitors

Compared to its competitors, CertainTeed Corporation's Customer Service score is rated right below Owens Corning.

COMPANY		Customer Service Score
	Johns Manville	3.9/5
	Saint-Gobain Abrasives	3.6/5
	Owens Corning	3.4/5
	CertainTeed Corporation	2.5/5

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CertainTeed Corporation as an Employer

2.8/5

CertainTeed Corporation has a 2.8/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of CertainTeed Corporation

Mark Rayfield

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CertainTeed Corporation scored a -18 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of CertainTeed Corporation would recommend the brand to a friend. ENPS measures how likely CertainTeed Corporation employees would recommend working at CertainTeed Corporation to a friend.

Net Promoter Score

-18

NPS Score

37%	Promoters
8%	Passive
55%	Detractors

Employee Net Promoter Score

-12

eNPS Score

34%	Promoters
20%	Passive
46%	Detractors

Global Ranking Snapshot

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