13
NPS
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Saint-Gobain Abrasives
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About Saint-Gobain Abrasives' Brand
"Saint-Gobain markets, designs, manufactures and distributes building materials worldwide."
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Saint-Gobain Abrasives NPS
Saint-Gobain Abrasives's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether Saint-Gobain Abrasives's customers would recommend using the product based on a scale of -100 to 100.
Saint-Gobain Abrasives Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
Saint-Gobain Abrasives NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 50 | Jun 2021 | 50 |
Sep 2021 60 | Sep 2021 | 60 |
Nov 2021 67 | Nov 2021 | 67 |
Jan 2022 43 | Jan 2022 | 43 |
May 2023 25 | May 2023 | 25 |
Aug 2023 33 | Aug 2023 | 33 |
Jan 2024 40 | Jan 2024 | 40 |
Jun 2024 33 | Jun 2024 | 33 |
Mar 2025 23 | Mar 2025 | 23 |
Jun 2025 22 | Jun 2025 | 22 |
Sep 2025 13 | Sep 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saint-Gobain Abrasives Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Saint-Gobain Abrasives users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saint-Gobain Abrasives Product Quality
3.2/5
Saint-Gobain Abrasives has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Saint-Gobain Abrasives Product Information
Saint-Gobain Abrasives’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.saint-gobain.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Saint-Gobain Abrasives Pricing
Saint-Gobain Abrasives ROI & Value For Money
3.5/5
Saint-Gobain Abrasives has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Saint-Gobain Abrasives Customer Satisfaction (CSAT)
Saint-Gobain Abrasives Customer Satisfaction (CSAT) Score
38 / 100
Saint-Gobain Abrasives has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saint-Gobain Abrasives Customer Service
3.6/5
Saint-Gobain Abrasives has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Saint-Gobain Abrasives's Customer Service
Website
http://www.saint-gobain.com/
Saint-Gobain Abrasives as an Employer
4.1/5
Saint-Gobain Abrasives has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Saint-Gobain Abrasives scored a 13 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Saint-Gobain Abrasives would recommend the brand to a friend. ENPS measures how likely Saint-Gobain Abrasives employees would recommend working at Saint-Gobain Abrasives to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
