-36
NPS
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Wheels Inc
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About Wheels Inc's Brand
Wheels is the world’s most experienced automotive fleet leasing and management company, and a trusted industry leader.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Wheels Inc NPS
Wheels Inc's Net Promoter Score (NPS) is a -36 with 26% Promoters, 12% Passives, and 62% Detractors. Net Promoter Score tracks whether Wheels Inc's customers would recommend using the product based on a scale of -100 to 100.
Wheels Inc Overall NPS
| 26% | Promoters |
|---|---|
| 12% | Passives |
| 62% | Detractors |
Wheels Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2023 -38 | Aug 2023 | -38 |
Nov 2023 -29 | Nov 2023 | -29 |
Mar 2024 -27 | Mar 2024 | -27 |
Apr 2024 -24 | Apr 2024 | -24 |
Sep 2024 -22 | Sep 2024 | -22 |
Oct 2024 -25 | Oct 2024 | -25 |
Dec 2024 -32 | Dec 2024 | -32 |
Jan 2025 -26 | Jan 2025 | -26 |
Feb 2025 -29 | Feb 2025 | -29 |
Oct 2025 -32 | Oct 2025 | -32 |
Jan 2026 -36 | Jan 2026 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wheels Inc NPS by Gender
Female customers rated Wheels Inc's NPS 32 points higher than Male customers.
Male
-66
Wheels Inc's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-34
Wheels Inc's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Wheels Inc NPS by Ethnicity
Wheels Inc's NPS was rated -34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -34 | Other | -34 |
Wheels Inc NPS by Usage
Wheels Inc's NPS was rated the highest by customers who have used Wheels Inc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Wheels Inc Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Wheels Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wheels Inc Customer Loyalty Score by Gender
Female customers rated Wheels Inc's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wheels Inc.
Male
55%
Yes
Female
100%
Yes
Wheels Inc Customer Loyalty Score by Ethnicity
Wheels Inc's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wheels Inc.
70
out of 100
Caucasian
100
out of 100
Other
Wheels Inc Customer Loyalty Score by Usage
Wheels Inc's Customer Loyalty score was rated the highest by customers who have used Wheels Inc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wheels Inc Product Quality
2.6/5
Wheels Inc has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Wheels Inc Product Information
Wheels Inc’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Wheels Inc Product Quality
Wheels Inc's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Wheels Inc's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Wheels Inc's Product Quality.
Ranked Wheels Inc Product Quality the Highest
Ranked Wheels Inc Product Quality the Lowest
Wheels Inc Product Quality Score by Gender
Male customers rated Wheels Inc's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wheels Inc.
Male
2.5/5
Female
2.3/5
Wheels Inc Product Quality Score by Ethnicity
Wheels Inc's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wheels Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.3 | Other | 2.3 |
Wheels Inc Product Quality Score by Usage
Wheels Inc's Product Quality score was rated the highest by customers who have used Wheels Inc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wheels Inc Pricing
Wheels Inc ROI & Value For Money
2.5/5
Wheels Inc has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wheels Inc's overall ROI score rated by its users and customers.
Quick Insights into Wheels Inc ROI
Wheels Inc's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Wheels Inc's products/services for 2 to 5 Years.
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Ranked Wheels Inc ROI the Highest
Ranked Wheels Inc ROI the Lowest
Wheels Inc ROI Score by Gender
Female customers rated Wheels Inc's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wheels Inc.
Male
2.1/5
Female
2.3/5
Wheels Inc ROI Score by Ethnicity
Wheels Inc's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wheels Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.3 | Other | 2.3 |
Wheels Inc ROI Score by Usage
Wheels Inc's ROI score was rated the highest by customers who have used Wheels Inc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wheels Inc Customer Satisfaction (CSAT)
Wheels Inc Customer Satisfaction (CSAT) Score
37 / 100
Wheels Inc has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wheels Inc Customer Satisfaction
Wheels Inc's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Wheels Inc's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Wheels Inc's Customer Satisfaction.
Ranked Wheels Inc Customer Satisfaction the Highest
Ranked Wheels Inc Customer Satisfaction the Lowest
Wheels Inc Customer Satisfaction Score by Gender
Female customers rated Wheels Inc's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wheels Inc.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Wheels Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wheels Inc's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wheels Inc.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Wheels Inc's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wheels Inc.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Wheels Inc Customer Satisfaction Score by Usage
Wheels Inc's Customer Satisfaction score was rated the highest by customers who have used Wheels Inc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Wheels Inc Customer Service
2.5/5
Wheels Inc has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Wheels Inc's Customer Service
Address
666 Garland Place, Des Plaines, IL 60016
Website
https://www.wheels.com/public/default.aspx
Phone Number
847-699-7000
Quick Insights into Wheels Inc Customer Service
Wheels Inc's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Wheels Inc's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Wheels Inc's Customer Service score.
Ranked Wheels Inc Customer Service the Highest
Ranked Wheels Inc Customer Service the Lowest
Wheels Inc Customer Service Score by Gender
Female customers rated Wheels Inc's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wheels Inc.
Male
2/5
Female
2.3/5
Wheels Inc Customer Service Score by Ethnicity
Wheels Inc's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wheels Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.3 | Other | 2.3 |
Wheels Inc Customer Service Score by Usage
Wheels Inc's Customer Service score was rated the highest by customers who have used Wheels Inc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wheels Inc as an Employer
3.9/5
Wheels Inc has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Wheels Inc scored a -36 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Wheels Inc would recommend the brand to a friend. ENPS measures how likely Wheels Inc employees would recommend working at Wheels Inc to a friend.
Net Promoter Score
-36
NPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 40% | Promoters |
|---|---|
| 28% | Passive |
| 32% | Detractors |
