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NPS
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W. R. Grace & Co.
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About W. R. Grace & Co. Brand
Built on talent, technology, and trust, Grace high-performance specialty chemicals and materials improve the products and processes of our global customers. Among its major competitors, W. R. Grace & Co. is ranked in 5th place for NPS while BASF is 1st, and Sika is 2nd.Their current market cap is $4.64B
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
W. R. Grace & Co. Ranking
- #4 / 4 of its competitors
W. R. Grace & Co. NPS
W. R. Grace & Co.'s Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether W. R. Grace & Co.'s customers would recommend using the product based on a scale of -100 to 100.
W. R. Grace & Co. Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
W. R. Grace & Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 -20 | Feb 2022 | -20 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -15 | Jun 2022 | -15 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 11 | Apr 2023 | 11 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Dec 2024 9 | Dec 2024 | 9 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
W. R. Grace & Co. is ranked #4 for NPS among its competitors. BASF and Sika come in first and second, with PPG coming in at third. Among those competitors, it is the lowest valued company behind BASF.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
W. R. Grace & Co. NPS by Gender
W. R. Grace & Co.'s NPS was rated 0 by Male customers on Comparably.
Male
0
W. R. Grace & Co.'s NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
W. R. Grace & Co.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
W. R. Grace & Co. NPS by Ethnicity
W. R. Grace & Co.'s NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
W. R. Grace & Co. NPS by Usage
W. R. Grace & Co.'s NPS was rated 34 points by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
W. R. Grace & Co. NPS vs. Competitors
Compared to its competitors, W. R. Grace & Co.'s NPS is rated right above PQ Corporation, and is preceded by PPG.
| COMPANY | NPS Score | |
|---|---|---|
 | BASF | 31 |
 | Sika | 31 |
 | Albemarle | 29 |
 | PPG | 23 |
| W. R. Grace & Co. | 0 |
 | PQ Corporation | N/A |
W. R. Grace & Co. Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of W. R. Grace & Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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W. R. Grace & Co. Customer Loyalty Score by Gender
W. R. Grace & Co.'s Customer Loyalty score was rated 66 by Male customers on Comparably.
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Male
66%
Yes
Female
N/A
Yes
W. R. Grace & Co. Customer Loyalty Score by Ethnicity
W. R. Grace & Co.'s Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
W. R. Grace & Co. Customer Loyalty Score by Usage
W. R. Grace & Co.'s Customer Loyalty score was rated 70% by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
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W. R. Grace & Co. Customer Loyalty vs. Competitors
Compared to its competitors, W. R. Grace & Co.'s Customer Loyalty score is rated right above PQ Corporation, and is preceded by Albemarle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BASF | 83% |
| Sika | 81% |
| PPG | 76% |
| Albemarle | 69% |
| W. R. Grace & Co. | 69% |
| PQ Corporation | N/A |
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W. R. Grace & Co. Product Quality
3.3/5
W. R. Grace & Co. has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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W. R. Grace & Co. Product Information
W. R. Grace & Co.’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.grace.com
- Company Size
- 1,001-5,000 Employees
Industry
Chemicals
Quick Insights into W. R. Grace & Co. Product Quality
W. R. Grace & Co.'s Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked W. R. Grace & Co. Product Quality the Highest
W. R. Grace & Co. Product Quality Score by Gender
W. R. Grace & Co.'s Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
W. R. Grace & Co. Product Quality Score by Ethnicity
W. R. Grace & Co.'s Product Quality score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of W. R. Grace & Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
W. R. Grace & Co. Product Quality Score by Usage
W. R. Grace & Co.'s Product Quality score was rated 3.1 stars by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
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W. R. Grace & Co. Product Quality vs. Competitors
Compared to its competitors, W. R. Grace & Co.'s Product Quality score is rated right above PQ Corporation, and is preceded by Albemarle.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Sika | 4.1/5 |
| PPG | 3.9/5 |
| Albemarle | 3.8/5 |
| W. R. Grace & Co. | 3.3/5 |
| PQ Corporation | N/A |
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W. R. Grace & Co. Pricing
W. R. Grace & Co. ROI & Value For Money
3.2/5
W. R. Grace & Co. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into W. R. Grace & Co. ROI
W. R. Grace & Co.'s ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked W. R. Grace & Co. ROI the Highest
W. R. Grace & Co. ROI Score by Gender
W. R. Grace & Co.'s ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
W. R. Grace & Co. ROI Score by Ethnicity
W. R. Grace & Co.'s ROI score was rated 3.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of W. R. Grace & Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
W. R. Grace & Co. ROI Score by Usage
W. R. Grace & Co.'s ROI score was rated 3.1 stars by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
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W. R. Grace & Co. Pricing vs. Competitors
Compared to its competitors, W. R. Grace & Co.'s ROI score is rated right above PQ Corporation, and is preceded by Albemarle.
| COMPANY | Pricing Score | |
|---|---|---|
| BASF | 4.1/5 |
| PPG | 4/5 |
| Sika | 3.9/5 |
| Albemarle | 3.6/5 |
| W. R. Grace & Co. | 3.2/5 |
| PQ Corporation | N/A |
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W. R. Grace & Co. Customer Satisfaction (CSAT)
W. R. Grace & Co. Customer Satisfaction (CSAT) Score
84 / 100
W. R. Grace & Co. has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into W. R. Grace & Co. Customer Satisfaction
W. R. Grace & Co.'s Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked W. R. Grace & Co. Customer Satisfaction the Highest
W. R. Grace & Co. Customer Satisfaction Score by Gender
W. R. Grace & Co.'s Customer Satisfaction score was rated 72 by Male customers on Comparably.
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72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
W. R. Grace & Co. Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
W. R. Grace & Co. Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
W. R. Grace & Co. Customer Satisfaction Score by Usage
W. R. Grace & Co.'s Customer Satisfaction score was rated 67 points by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
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W. R. Grace & Co. Customer Satisfaction vs. Competitors
Compared to its competitors, W. R. Grace & Co.'s Customer Satisfaction score is rated right above BASF, and is preceded by Sika.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Albemarle | 86% |
| Sika | 85% |
| W. R. Grace & Co. | 84% |
| BASF | 83% |
| PPG | 70% |
| PQ Corporation | 0% |
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W. R. Grace & Co. Customer Service
3.3/5
W. R. Grace & Co. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About W. R. Grace & Co.'s Customer Service
Address
7500 Grace Drive, Columbia, MD 21044
Website
https://www.grace.com
Phone Number
+1 410.531.4000
W. R. Grace & Co.'s Social Links
Quick Insights into W. R. Grace & Co. Customer Service
W. R. Grace & Co.'s Customer Service score was rated highest by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
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Ranked W. R. Grace & Co. Customer Service the Highest
W. R. Grace & Co. Customer Service Score by Gender
W. R. Grace & Co.'s Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
W. R. Grace & Co. Customer Service Score by Ethnicity
W. R. Grace & Co.'s Customer Service score was rated 2.9 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
W. R. Grace & Co. Customer Service Score by Usage
W. R. Grace & Co.'s Customer Service score was rated 3.1 stars by customers who have used W. R. Grace & Co.'s products/services for Over 10 Years.
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W. R. Grace & Co. Customer Service vs. Competitors
Compared to its competitors, W. R. Grace & Co.'s Customer Service score is rated right above PQ Corporation, and is preceded by Albemarle.
| COMPANY | Customer Service Score | |
|---|---|---|
| BASF | 4.1/5 |
| PPG | 4.1/5 |
| Sika | 3.8/5 |
| Albemarle | 3.7/5 |
| W. R. Grace & Co. | 3.3/5 |
| PQ Corporation | N/A |
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W. R. Grace & Co. as an Employer
2.5/5
W. R. Grace & Co. has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
W. R. Grace & Co. scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of W. R. Grace & Co. would recommend the brand to a friend. ENPS measures how likely W. R. Grace & Co. employees would recommend working at W. R. Grace & Co. to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
