29
NPS
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Albemarle
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About Albemarle's Brand
At Albemarle, our nearly 4,000 employees put their ideas and innovations to work every day for communities and customers around the globe
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Albemarle NPS
Albemarle's Net Promoter Score (NPS) is a 29 with 54% Promoters, 21% Passives, and 25% Detractors. Net Promoter Score tracks whether Albemarle's customers would recommend using the product based on a scale of -100 to 100.
Albemarle Overall NPS
| 54% | Promoters |
|---|---|
| 21% | Passives |
| 25% | Detractors |
Albemarle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 46 | Dec 2022 | 46 |
Mar 2023 36 | Mar 2023 | 36 |
May 2023 37 | May 2023 | 37 |
Jun 2023 40 | Jun 2023 | 40 |
Aug 2023 39 | Aug 2023 | 39 |
Nov 2023 30 | Nov 2023 | 30 |
Jan 2024 35 | Jan 2024 | 35 |
Feb 2024 37 | Feb 2024 | 37 |
Mar 2024 37 | Mar 2024 | 37 |
Jul 2024 32 | Jul 2024 | 32 |
Aug 2024 30 | Aug 2024 | 30 |
Jul 2025 28 | Jul 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Albemarle NPS by Gender
Albemarle's NPS was rated -51 by Male customers on Comparably.
Male
-51
Albemarle's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Albemarle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Albemarle NPS by Age
Albemarle's NPS was rated 34 points by customers ages 46-50 on Comparably.
Albemarle NPS by Usage
Albemarle's NPS was rated -67 points by customers who have used Albemarle's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
Albemarle Customer Reviews
Out of the 2 Albemarle customer reviews 2 were positive and 0 were constructive. Albemarle customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Albemarle Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Albemarle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Albemarle Customer Loyalty Score by Gender
Albemarle's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Albemarle.
Male
55%
Yes
Female
N/A
Yes
Albemarle Customer Loyalty Score by Age
Albemarle's Customer Loyalty score was rated 40% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Albemarle.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
Albemarle Customer Loyalty Score by Usage
Albemarle's Customer Loyalty score was rated 70% by customers who have used Albemarle's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Albemarle Customer Loyalty Score by Industry
Albemarle's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Albemarle Product Quality
3.8/5
Albemarle has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Albemarle Product Information
Albemarle’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Albemarle's product the highest.
- Website
- http://albemarle.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Energy
Healthcare
Real Estate
Construction
Quick Insights into Albemarle Product Quality
Albemarle's Product Quality score was rated highest by customers ages 46-50.
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Ranked Albemarle Product Quality the Highest
Albemarle Product Quality Score by Gender
Albemarle's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Albemarle Product Quality Score by Age
Albemarle's Product Quality score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Albemarle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
Albemarle Product Quality Score by Usage
Albemarle's Product Quality score was rated 3 stars by customers who have used Albemarle's products/services for 1 to 2 Years.
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Albemarle Product Quality Score by Industry
Albemarle's Product Quality score was rated 3.8 stars by Accounting industry customers.
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Albemarle Pricing
Albemarle ROI & Value For Money
3.6/5
Albemarle has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Albemarle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Albemarle ROI
Albemarle's ROI score was rated highest by customers from the Accounting industry.
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Ranked Albemarle ROI the Highest
Albemarle ROI Score by Gender
Albemarle's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Albemarle.
Male
2.9/5
Female
N/A
Albemarle ROI Score by Age
Albemarle's ROI score was rated 3.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Albemarle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
Albemarle ROI Score by Usage
Albemarle's ROI score was rated 3.3 stars by customers who have used Albemarle's products/services for 1 to 2 Years.
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Albemarle ROI Score by Industry
Albemarle's ROI score was rated 4.1 stars by Accounting industry customers.
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Albemarle Customer Satisfaction (CSAT)
Albemarle Customer Satisfaction (CSAT) Score
86 / 100
Albemarle has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
53%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Albemarle Customer Satisfaction
Albemarle's Customer Satisfaction score was rated highest by Male customers.
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Ranked Albemarle Customer Satisfaction the Highest
Albemarle Customer Satisfaction Score by Gender
Albemarle's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Albemarle.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Albemarle Customer Service
3.7/5
Albemarle has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Albemarle's Customer Service
Address
Baton Rouge, LA
Website
http://albemarle.com
Phone Number
2253592705
Quick Insights into Albemarle Customer Service
Albemarle's Customer Service score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Albemarle's Customer Service score.
Ranked Albemarle Customer Service the Highest
Albemarle Customer Service Score by Gender
Albemarle's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Albemarle.
Male
3.1/5
Female
N/A
Albemarle Customer Service Score by Age
Albemarle's Customer Service score was rated 3.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Albemarle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
Albemarle Customer Service Score by Usage
Albemarle's Customer Service score was rated 3.3 stars by customers who have used Albemarle's products/services for 1 to 2 Years.
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Albemarle Customer Service Score by Industry
Albemarle's Customer Service score was rated 4.1 stars by Accounting industry customers.
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Albemarle as an Employer
3.5/5
Albemarle has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Albemarle scored a 29 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Albemarle would recommend the brand to a friend. ENPS measures how likely Albemarle employees would recommend working at Albemarle to a friend.
Net Promoter Score
29
NPS Score
| 54% | Promoters |
|---|---|
| 21% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
