31
NPS
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Sika
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About Sika's Brand
"Sika develops and manufactures chemical products for bonding, sealing, reinforcing and protecting in the construction and automotive industry."
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Sika NPS
Sika's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Sika's customers would recommend using the product based on a scale of -100 to 100.
Sika Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
Sika NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 35 | Jul 2024 | 35 |
Aug 2024 33 | Aug 2024 | 33 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 30 | Mar 2025 | 30 |
Apr 2025 30 | Apr 2025 | 30 |
May 2025 30 | May 2025 | 30 |
Jun 2025 30 | Jun 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sika NPS by Gender
Female customers rated Sika's NPS 42 points higher than Male customers.
Male
24
Sika's NPS was rated 24 by Male customers on Comparably.
43%
Promoters
38%
Passives
19%
Detractors
Female
66
Sika's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Sika NPS by Ethnicity
Sika's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 57 | Caucasian | 57 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 40 | Other | 40 |
Sika NPS by Age
Sika's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sika NPS by Usage
Sika's NPS was rated the highest by customers who have used Sika's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 64 | 2 to 5 Years | 64 |
5 to 10 Years -15 | 5 to 10 Years | -15 |
Over 10 Years 50 | Over 10 Years | 50 |
Sika Customer Reviews
Out of the 6 Sika customer reviews 5 were positive and 1 was constructive. Sika customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sika Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Sika users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sika Customer Loyalty Score by Gender
Male customers rated Sika's Customer Loyalty score 9% higher than Female customers.
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Male
94%
Yes
Female
85%
Yes
Sika Customer Loyalty Score by Ethnicity
Sika's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sika.
100
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Sika Customer Loyalty Score by Age
Sika's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sika.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
Sika Customer Loyalty Score by Usage
Sika's Customer Loyalty score was rated the highest by customers who have used Sika's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sika Customer Loyalty Score by Industry
Sika's Customer Loyalty score was rated 100% by both Architecture and Planning and Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sika Product Quality
4.1/5
Sika has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sika Product Information
Sika’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Sika's product the highest. Reviewers from the Architecture and Planning industry rated Sika the lowest at 4.2.
- Website
- http://www.sika.com
- Company Size
- 10,000+ Employees
Industry
Chemicals
Quick Insights into Sika Product Quality
Sika's Product Quality score was rated highest by customers who have used Sika's products/services for Over 10 Years, and rated lowest by African American/Black customers.
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Ranked Sika Product Quality the Highest
Ranked Sika Product Quality the Lowest
Sika Product Quality Score by Gender
Female customers rated Sika's Product Quality score 0.2 stars higher than Male customers.
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Male
4.3/5
Female
4.5/5
Sika Product Quality Score by Ethnicity
Sika's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sika.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.4 | Other | 4.4 |
Sika Product Quality Score by Age
Sika's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sika.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
41-45 4.2 | 41-45 | 4.2 |
51-55 4 | 51-55 | 4 |
Sika Product Quality Score by Usage
Sika's Product Quality score was rated the highest by customers who have used Sika's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sika Product Quality Score by Industry
Sika's Product Quality score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sika Pricing
Sika ROI & Value For Money
3.9/5
Sika has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sika Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Sika.
Quick Insights into Sika ROI
Sika's ROI score was rated highest by customers who have used Sika's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked Sika ROI the Highest
Ranked Sika ROI the Lowest
Sika ROI Score by Gender
Female customers rated Sika's ROI score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Sika ROI Score by Ethnicity
Sika's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sika.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.7 | Other | 3.7 |
Sika ROI Score by Age
Sika's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sika.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 4.3 | 41-45 | 4.3 |
51-55 2.8 | 51-55 | 2.8 |
Sika ROI Score by Usage
Sika's ROI score was rated the highest by customers who have used Sika's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sika ROI Score by Industry
Sika's ROI score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sika Customer Satisfaction (CSAT)
Sika Customer Satisfaction (CSAT) Score
85 / 100
Sika has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
35%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sika Customer Satisfaction
Sika's Customer Satisfaction score was rated highest by customers who have used Sika's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Sika's Customer Satisfaction.
Ranked Sika Customer Satisfaction the Highest
Ranked Sika Customer Satisfaction the Lowest
Sika Customer Satisfaction Score by Gender
Female customers rated Sika's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sika.
93 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sika Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sika's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sika.
100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Sika's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sika.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Sika's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sika.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Sika's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sika.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
Sika Customer Satisfaction Score by Age
Sika's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sika.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 67% |
Sika Customer Satisfaction Score by Usage
Sika's Customer Satisfaction score was rated the highest by customers who have used Sika's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sika Customer Satisfaction Score by Industry
Sika's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Sika Customer Satisfaction Score by Industry",
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}Sika Customer Service
3.8/5
Sika has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sika's Customer Service
Address
201 Polito Avenue, Lyndhurst, NJ 07071 United States of America
Website
http://www.sika.com
Phone Number
1-800-933-7452
Sika's Social Links
Quick Insights into Sika Customer Service
Sika's Customer Service score was rated highest by customers who have used Sika's products/services for Over 10 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Sika's Customer Service score.
Ranked Sika Customer Service the Highest
Ranked Sika Customer Service the Lowest
Sika Customer Service Score by Gender
Female customers rated Sika's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sika.
Male
3.9/5
Female
4.6/5
Sika Customer Service Score by Ethnicity
Sika's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sika.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.9 | Other | 3.9 |
Sika Customer Service Score by Age
Sika's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sika.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
41-45 4.1 | 41-45 | 4.1 |
51-55 3 | 51-55 | 3 |
Sika Customer Service Score by Usage
Sika's Customer Service score was rated the highest by customers who have used Sika's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sika Customer Service Score by Industry
Sika's Customer Service score was rated 4 stars by both Architecture and Planning and Construction industry customers.
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Sika as an Employer
3.9/5
Sika has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sika scored a 31 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sika would recommend the brand to a friend. ENPS measures how likely Sika employees would recommend working at Sika to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
