20
NPS
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Omron Electronics
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About Omron Electronics' Brand
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Omron Electronics NPS
Omron Electronics's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Omron Electronics's customers would recommend using the product based on a scale of -100 to 100.
Omron Electronics Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Omron Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2025 20 | Feb 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omron Electronics Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Omron Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omron Electronics Product Quality
3.4/5
Omron Electronics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Omron Electronics Product Information
Omron Electronics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.omron.com/
Omron Electronics Pricing
Omron Electronics ROI & Value For Money
3.9/5
Omron Electronics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Omron Electronics Customer Satisfaction (CSAT)
Omron Electronics Customer Satisfaction (CSAT) Score
100 / 100
Omron Electronics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Omron Electronics Customer Service
4.1/5
Omron Electronics has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Omron Electronics's Customer Service
Website
https://www.omron.com/
Omron Electronics as an Employer
3.2/5
Omron Electronics has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Omron Electronics scored a 20 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Omron Electronics would recommend the brand to a friend. ENPS measures how likely Omron Electronics employees would recommend working at Omron Electronics to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
