44
NPS
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Swagelok Company
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About Swagelok Company's Brand
Swagelok Company is a manufacturer and supplier of high pressure fittings, regulators, valves, and tubing accessories. Among its major competitors, Swagelok Company is ranked in 4th place for NPS while Parker is 1st, and Valve is 2nd.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Swagelok Company Ranking
- #3 / 4 of its competitors
Swagelok Company NPS
Swagelok Company's Net Promoter Score (NPS) is a 44 with 66% Promoters, 12% Passives, and 22% Detractors. Net Promoter Score tracks whether Swagelok Company's customers would recommend using the product based on a scale of -100 to 100.
Swagelok Company Overall NPS
| 66% | Promoters |
|---|---|
| 12% | Passives |
| 22% | Detractors |
Swagelok Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 36 | Jan 2024 | 36 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 38 | May 2024 | 38 |
Oct 2024 40 | Oct 2024 | 40 |
Nov 2024 43 | Nov 2024 | 43 |
Feb 2025 45 | Feb 2025 | 45 |
Mar 2025 40 | Mar 2025 | 40 |
Jun 2025 42 | Jun 2025 | 42 |
Jul 2025 47 | Jul 2025 | 47 |
Oct 2025 45 | Oct 2025 | 45 |
Dec 2025 43 | Dec 2025 | 43 |
How Other Brands Compare
Swagelok Company is ranked third for NPS among its competitors. Valve and McMaster-Carr come in first and second, with Parker Hannifin coming in at #4.
Swagelok Company |  Valve |  McMaster-Carr |  Parker Hannifin | |
| Global Ranking | #- | #391 | #782 | #- |
| NPS | 44 | 61 | 53 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | - | $36.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swagelok Company NPS by Gender
Female customers rated Swagelok Company's NPS 27 points higher than Male customers.
Male
73
Swagelok Company's NPS was rated 73 by Male customers on Comparably.
82%
Promoters
9%
Passives
9%
Detractors
Female
100
Swagelok Company's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Swagelok Company NPS by Ethnicity
Swagelok Company's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Swagelok Company NPS by Age
Swagelok Company's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Swagelok Company NPS by Usage
Swagelok Company's NPS was rated the highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 75 | 2 to 5 Years | 75 |
Over 10 Years 66 | Over 10 Years | 66 |
Swagelok Company NPS vs. Competitors
Compared to its competitors, Swagelok Company's NPS is rated right above Parker Hannifin, and is preceded by McMaster-Carr.
| COMPANY | NPS Score | |
|---|---|---|
 | Parker | 100 |
| Valve | 61 |
| McMaster-Carr | 53 |
| Swagelok Company | 44 |
| Parker Hannifin | 9 |
 | HAM-IT | N/A |
 | dk | N/A |
 | DEE Piping Systems | -100 |
Swagelok Company Customer Reviews
Out of the 4 Swagelok Company customer reviews 4 were positive and 0 were constructive. Swagelok Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Swagelok Company Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Swagelok Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Swagelok Company Customer Loyalty Score by Gender
Female customers rated Swagelok Company's Customer Loyalty score 8% higher than Male customers.
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Male
92%
Yes
Female
100%
Yes
Swagelok Company Customer Loyalty Score by Ethnicity
Swagelok Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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85
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Swagelok Company Customer Loyalty Score by Age
Swagelok Company's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
Swagelok Company Customer Loyalty Score by Usage
Swagelok Company's Customer Loyalty score was rated the highest by customers who have used Swagelok Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Swagelok Company Customer Loyalty Score by Industry
Swagelok Company's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Renewables and Environment industry customers.
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Swagelok Company Customer Loyalty vs. Competitors
Compared to its competitors, Swagelok Company's Customer Loyalty score is rated right above DEE Piping Systems, and is preceded by McMaster-Carr.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valve | 93% |
| Parker Hannifin | 85% |
| Parker | 83% |
| McMaster-Carr | 82% |
| Swagelok Company | 81% |
| DEE Piping Systems | N/A |
| HAM-IT | N/A |
| dk | N/A |
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Swagelok Company Product Quality
4.1/5
Swagelok Company has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Swagelok Company Product Information
Swagelok Company’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Renewables and Environment industry rated Swagelok Company's product the highest. Reviewers from the Aerospace and Aviation industry rated Swagelok Company the lowest at 3.
- Website
- http://www.swagelok.com
- Company Size
- 10,000+ Employees
Quick Insights into Swagelok Company Product Quality
Swagelok Company's Product Quality score was rated highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Swagelok Company Product Quality the Highest
Ranked Swagelok Company Product Quality the Lowest
Swagelok Company Product Quality Score by Gender
Male customers rated Swagelok Company's Product Quality score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
Swagelok Company Product Quality Score by Ethnicity
Swagelok Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Swagelok Company Product Quality Score by Age
Swagelok Company's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
46-50 4.6 | 46-50 | 4.6 |
Swagelok Company Product Quality Score by Usage
Swagelok Company's Product Quality score was rated the highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swagelok Company Product Quality Score by Industry
Swagelok Company's Product Quality score was rated the highest by Renewables and Environment industry customers, and the lowest by Aerospace and Aviation industry customers.
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Swagelok Company Product Quality vs. Competitors
Compared to its competitors, Swagelok Company's Product Quality score is rated right above Parker Hannifin, and is preceded by Parker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Valve | 4.4/5 |
| McMaster-Carr | 4.3/5 |
| Parker | 4.2/5 |
| Swagelok Company | 4.1/5 |
| Parker Hannifin | 3.8/5 |
| DEE Piping Systems | N/A |
| HAM-IT | N/A |
| dk | N/A |
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Swagelok Company Pricing
Swagelok Company ROI & Value For Money
3.8/5
Swagelok Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Swagelok Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Renewables and Environment industry think that they had the lowest ROI from Swagelok Company.
Quick Insights into Swagelok Company ROI
Swagelok Company's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Renewables and Environment industry.
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Ranked Swagelok Company ROI the Highest
Ranked Swagelok Company ROI the Lowest
Swagelok Company ROI Score by Gender
Female customers rated Swagelok Company's ROI score 0.6 stars higher than Male customers.
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Male
4.2/5
Female
4.8/5
Swagelok Company ROI Score by Ethnicity
Swagelok Company's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Swagelok Company ROI Score by Age
Swagelok Company's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
46-50 4.6 | 46-50 | 4.6 |
Swagelok Company ROI Score by Usage
Swagelok Company's ROI score was rated the highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swagelok Company ROI Score by Industry
Swagelok Company's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Renewables and Environment industry customers.
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Swagelok Company Pricing vs. Competitors
Compared to its competitors, Swagelok Company's ROI score is rated right above Parker Hannifin, and is preceded by McMaster-Carr.
| COMPANY | Pricing Score | |
|---|---|---|
| Valve | 4.2/5 |
| Parker | 4.2/5 |
| McMaster-Carr | 4/5 |
| Swagelok Company | 3.8/5 |
| Parker Hannifin | 3.8/5 |
| DEE Piping Systems | N/A |
| HAM-IT | N/A |
| dk | N/A |
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Swagelok Company Customer Satisfaction (CSAT)
Swagelok Company Customer Satisfaction (CSAT) Score
84 / 100
Swagelok Company has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
44%
Satisfied
40%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swagelok Company Customer Satisfaction
Swagelok Company's Customer Satisfaction score was rated highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Swagelok Company Customer Satisfaction the Highest
Ranked Swagelok Company Customer Satisfaction the Lowest
Swagelok Company Customer Satisfaction Score by Gender
Swagelok Company's Customer Satisfaction score was rated 82 by Male customers on Comparably.
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82 / 100
MaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Swagelok Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Swagelok Company's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Swagelok Company's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Swagelok Company Customer Satisfaction Score by Age
Swagelok Company's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 46-50 | 100% |
Swagelok Company Customer Satisfaction Score by Usage
Swagelok Company's Customer Satisfaction score was rated the highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swagelok Company Customer Satisfaction Score by Industry
Swagelok Company's Customer Satisfaction score was rated 67 points by Renewables and Environment industry customers.
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}Swagelok Company Customer Satisfaction vs. Competitors
Compared to its competitors, Swagelok Company's Customer Satisfaction score is rated right above Parker Hannifin, and is preceded by McMaster-Carr.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Parker | 100% |
| Valve | 89% |
| McMaster-Carr | 84% |
| Swagelok Company | 84% |
| Parker Hannifin | 66% |
| DEE Piping Systems | 0% |
| HAM-IT | 0% |
| dk | 0% |
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Swagelok Company Customer Service
3.9/5
Swagelok Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Swagelok Company's Customer Service
Address
4503-93 Street NW, T6E 5S9 Canada
Website
http://www.swagelok.com
Phone Number
780-437-0640
Quick Insights into Swagelok Company Customer Service
Swagelok Company's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Renewables and Environment industry.
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Ranked Swagelok Company Customer Service the Highest
Ranked Swagelok Company Customer Service the Lowest
Swagelok Company Customer Service Score by Gender
Female customers rated Swagelok Company's Customer Service score 0.9 stars higher than Male customers.
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Male
4.1/5
Female
5/5
Swagelok Company Customer Service Score by Ethnicity
Swagelok Company's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Swagelok Company Customer Service Score by Age
Swagelok Company's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
46-50 4.6 | 46-50 | 4.6 |
Swagelok Company Customer Service Score by Usage
Swagelok Company's Customer Service score was rated the highest by customers who have used Swagelok Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swagelok Company Customer Service Score by Industry
Swagelok Company's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Renewables and Environment industry customers.
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Swagelok Company Customer Service vs. Competitors
Compared to its competitors, Swagelok Company's Customer Service score is rated right above Parker Hannifin, and is preceded by Valve.
| COMPANY | Customer Service Score | |
|---|---|---|
| McMaster-Carr | 4.2/5 |
| Parker | 4.1/5 |
| Valve | 4.1/5 |
| Swagelok Company | 3.9/5 |
| Parker Hannifin | 3.6/5 |
| DEE Piping Systems | N/A |
| HAM-IT | N/A |
| dk | N/A |
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Swagelok Company as an Employer
4.6/5
Swagelok Company has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Swagelok Company scored a 44 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Swagelok Company would recommend the brand to a friend. ENPS measures how likely Swagelok Company employees would recommend working at Swagelok Company to a friend.
Net Promoter Score
44
NPS Score
| 66% | Promoters |
|---|---|
| 12% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 64% | Promoters |
|---|---|
| 19% | Passive |
| 17% | Detractors |
