100
NPS
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Kloeckner & Co
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About Kloeckner & Co's Brand
One of the largest producer-independent distributors of steel and metal products Among its major competitors, Kloeckner & Co is ranked in 1st place for NPS while Anglo American is 2nd, and ElringKlinger is 3rd.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Kloeckner & Co Ranking
- #1 / 4 of its competitors
Kloeckner & Co NPS
Kloeckner & Co's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kloeckner & Co's customers would recommend using the product based on a scale of -100 to 100.
Kloeckner & Co Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Kloeckner & Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
Kloeckner & Co is ranked first for NPS among its competitors. McMaster-Carr and ThyssenKrupp come in second and third, with Reliance Steel & Aluminum Co. coming in at #4.
Kloeckner & Co |  McMaster-Carr |  Reliance Steel & Aluminum Co. |  ThyssenKrupp | |
| Global Ranking | #- | #782 | #- | #- |
| NPS | 100 | 53 | -34 | 8 |
| Valuation Updated every 24 hours for public companies | - | - | $16.48B | $8.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kloeckner & Co NPS vs. Competitors
Compared to its competitors, Kloeckner & Co's NPS is rated right above Anglo American.
| COMPANY | NPS Score | |
|---|---|---|
| Kloeckner & Co | 100 |
 | Anglo American | 100 |
 | ElringKlinger | 100 |
| McMaster-Carr | 53 |
| ThyssenKrupp | 8 |
 | United States Steel | 0 |
 | Friedman Industries | N/A |
| Reliance Steel & Aluminum Co. | -34 |
Kloeckner & Co Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kloeckner & Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kloeckner & Co Customer Loyalty vs. Competitors
Compared to its competitors, Kloeckner & Co's Customer Loyalty score is rated right above Friedman Industries, and is preceded by McMaster-Carr.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anglo American | 100% |
| ElringKlinger | 100% |
| Reliance Steel & Aluminum Co. | 100% |
| ThyssenKrupp | 87% |
| United States Steel | 83% |
| McMaster-Carr | 82% |
| Kloeckner & Co | 68% |
| Friedman Industries | N/A |
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Kloeckner & Co Product Quality
4.1/5
Kloeckner & Co has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Kloeckner & Co Product Information
Kloeckner & Co’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.kloeckner.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Kloeckner & Co Product Quality vs. Competitors
Compared to its competitors, Kloeckner & Co's Product Quality score is rated right above ThyssenKrupp, and is preceded by McMaster-Carr.
| COMPANY | Product Quality Score | |
|---|---|---|
| ElringKlinger | 5/5 |
| Reliance Steel & Aluminum Co. | 5/5 |
| Anglo American | 4.5/5 |
| McMaster-Carr | 4.3/5 |
| Kloeckner & Co | 4.1/5 |
| ThyssenKrupp | 3.7/5 |
| United States Steel | 3.5/5 |
| Friedman Industries | N/A |
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Kloeckner & Co Pricing
Kloeckner & Co ROI & Value For Money
4/5
Kloeckner & Co has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Kloeckner & Co Pricing vs. Competitors
Compared to its competitors, Kloeckner & Co's ROI score is rated right above Anglo American, and is preceded by McMaster-Carr.
| COMPANY | Pricing Score | |
|---|---|---|
| ElringKlinger | 5/5 |
| Reliance Steel & Aluminum Co. | 5/5 |
| McMaster-Carr | 4/5 |
| Kloeckner & Co | 4/5 |
| Anglo American | 4/5 |
| ThyssenKrupp | 3.6/5 |
| United States Steel | 3.2/5 |
| Friedman Industries | N/A |
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Kloeckner & Co Customer Satisfaction (CSAT)
Kloeckner & Co Customer Satisfaction (CSAT) Score
100 / 100
Kloeckner & Co has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kloeckner & Co Customer Satisfaction vs. Competitors
Compared to its competitors, Kloeckner & Co's Customer Satisfaction score is rated right above Anglo American.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kloeckner & Co | 100% |
| Anglo American | 100% |
| ElringKlinger | 100% |
| Reliance Steel & Aluminum Co. | 100% |
| McMaster-Carr | 84% |
| ThyssenKrupp | 71% |
| United States Steel | 34% |
| Friedman Industries | 0% |
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Kloeckner & Co Customer Service
3.8/5
Kloeckner & Co has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Kloeckner & Co's Customer Service
Website
http://www.kloeckner.com/
Phone Number
+49 203 3072050
Kloeckner & Co Customer Service vs. Competitors
Compared to its competitors, Kloeckner & Co's Customer Service score is rated right above ThyssenKrupp, and is preceded by Anglo American.
| COMPANY | Customer Service Score | |
|---|---|---|
| ElringKlinger | 5/5 |
| Reliance Steel & Aluminum Co. | 5/5 |
| McMaster-Carr | 4.2/5 |
| Anglo American | 4/5 |
| Kloeckner & Co | 3.8/5 |
| ThyssenKrupp | 3.5/5 |
| United States Steel | 3/5 |
| Friedman Industries | N/A |
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Kloeckner & Co as an Employer
3.0/5
Kloeckner & Co has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Kloeckner & Co scored a 100 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Kloeckner & Co would recommend the brand to a friend. ENPS measures how likely Kloeckner & Co employees would recommend working at Kloeckner & Co to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
