0
NPS
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United States Steel
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About United States Steel's Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
United States Steel NPS
United States Steel's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether United States Steel's customers would recommend using the product based on a scale of -100 to 100.
United States Steel Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
United States Steel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Mar 2024 20 | Mar 2024 | 20 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United States Steel Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of United States Steel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
United States Steel Product Quality
3.5/5
United States Steel has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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United States Steel Product Information
United States Steel’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ussteel.com
United States Steel Pricing
United States Steel ROI & Value For Money
3.2/5
United States Steel has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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United States Steel Customer Satisfaction (CSAT)
United States Steel Customer Satisfaction (CSAT) Score
33 / 100
United States Steel has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United States Steel Customer Service
3/5
United States Steel has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About United States Steel's Customer Service
Website
http://www.ussteel.com
United States Steel as an Employer
3.5/5
United States Steel has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
United States Steel scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of United States Steel would recommend the brand to a friend. ENPS measures how likely United States Steel employees would recommend working at United States Steel to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
