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NPS
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Ryerson
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About Ryerson's Brand
Ryerson is a leading distributor and processor of metals in North America. Headquartered in Chicago Among its major competitors, Ryerson is ranked in 3rd place for NPS while AK Steel is 1st, and McMaster-Carr is 2nd.Their current market cap is $557.66M
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Ryerson Ranking
- #2 / 4 of its competitors
Ryerson NPS
Ryerson's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Ryerson's customers would recommend using the product based on a scale of -100 to 100.
Ryerson Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Ryerson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -50 | Nov 2021 | -50 |
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Dec 2022 -15 | Dec 2022 | -15 |
Jan 2023 -25 | Jan 2023 | -25 |
Jun 2023 -33 | Jun 2023 | -33 |
Aug 2023 -20 | Aug 2023 | -20 |
Oct 2023 -9 | Oct 2023 | -9 |
Mar 2024 -17 | Mar 2024 | -17 |
Aug 2024 -8 | Aug 2024 | -8 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2026 0 | Feb 2026 | 0 |
How Other Brands Compare
Ryerson is ranked second for NPS among its competitors. McMaster-Carr and Worthington Industries come in first and third, with Reliance Steel & Aluminum Co. coming in at #4. Among those competitors, it is the lowest valued company behind Reliance Steel & Aluminum Co..
Ryerson |  McMaster-Carr |  Reliance Steel & Aluminum Co. |  Worthington Industries | |
| Global Ranking | #- | #782 | #- | #- |
| NPS | -1 | 53 | -50 | -1 |
| Valuation Updated every 24 hours for public companies | $557.66M | - | $16.48B | $3.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ryerson NPS vs. Competitors
Compared to its competitors, Ryerson's NPS is rated right above Worthington Industries, and is preceded by AK Steel Holding Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | AK Steel | 57 |
| McMaster-Carr | 53 |
 | AK Steel Holding Corporation | N/A |
| Ryerson | -1 |
| Worthington Industries | -1 |
 | Metals USA | -40 |
| Reliance Steel & Aluminum Co. | -50 |
 | Castle Co. | -100 |
Ryerson Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Ryerson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ryerson Customer Loyalty vs. Competitors
Compared to its competitors, Ryerson's Customer Loyalty score is rated right above Reliance Steel & Aluminum Co., and is preceded by AK Steel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Worthington Industries | 87% |
| McMaster-Carr | 82% |
| AK Steel | 73% |
| Ryerson | 72% |
| Reliance Steel & Aluminum Co. | 55% |
| Metals USA | 10% |
| Castle Co. | N/A |
| AK Steel Holding Corporation | N/A |
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Ryerson Product Quality
3.6/5
Ryerson has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ryerson Product Information
Ryerson’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Productivity
SaaS
Travel
Ryerson Product Quality vs. Competitors
Compared to its competitors, Ryerson's Product Quality score is rated right above Metals USA, and is preceded by Worthington Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| McMaster-Carr | 4.4/5 |
| AK Steel | 4/5 |
| Worthington Industries | 4/5 |
| Ryerson | 3.6/5 |
| Metals USA | 3.2/5 |
| Reliance Steel & Aluminum Co. | 2.7/5 |
| Castle Co. | 1.5/5 |
| AK Steel Holding Corporation | N/A |
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Ryerson Pricing
Ryerson ROI & Value For Money
3.4/5
Ryerson has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Ryerson Pricing vs. Competitors
Compared to its competitors, Ryerson's ROI score is rated right above Worthington Industries, and is preceded by AK Steel.
| COMPANY | Pricing Score | |
|---|---|---|
| McMaster-Carr | 4/5 |
| AK Steel | 3.9/5 |
| Ryerson | 3.4/5 |
| Worthington Industries | 3.2/5 |
| Reliance Steel & Aluminum Co. | 2.7/5 |
| Metals USA | 2.5/5 |
| Castle Co. | N/A |
| AK Steel Holding Corporation | N/A |
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Ryerson Customer Satisfaction (CSAT)
Ryerson Customer Satisfaction (CSAT) Score
66 / 100
Ryerson has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ryerson Customer Satisfaction vs. Competitors
Compared to its competitors, Ryerson's Customer Satisfaction score is rated right above Reliance Steel & Aluminum Co., and is preceded by Worthington Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AK Steel | 88% |
| McMaster-Carr | 84% |
| Worthington Industries | 80% |
| Ryerson | 67% |
| Reliance Steel & Aluminum Co. | 50% |
| Metals USA | 25% |
| Castle Co. | 0% |
| AK Steel Holding Corporation | 0% |
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Ryerson Customer Service
3.6/5
Ryerson has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ryerson's Customer Service
Address
Chicago, IL
Website
https://www.ryerson.com//?__geo=635433047713714842&sc_lang=en
Phone Number
312-292-5000
Ryerson Customer Service vs. Competitors
Compared to its competitors, Ryerson's Customer Service score is rated right above Worthington Industries, and is preceded by AK Steel.
| COMPANY | Customer Service Score | |
|---|---|---|
| McMaster-Carr | 4.3/5 |
| AK Steel | 4.1/5 |
| Ryerson | 3.6/5 |
| Worthington Industries | 3.3/5 |
| Reliance Steel & Aluminum Co. | 2.7/5 |
| Metals USA | 2.5/5 |
| Castle Co. | N/A |
| AK Steel Holding Corporation | N/A |
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Ryerson as an Employer
3.7/5
Ryerson has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ryerson scored a -1 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Ryerson would recommend the brand to a friend. ENPS measures how likely Ryerson employees would recommend working at Ryerson to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
