-40
NPS
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Metals USA
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About Metals USA's Brand
Metals USA is a value-added metal processing and inventory management services.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Metals USA NPS
Metals USA's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Metals USA's customers would recommend using the product based on a scale of -100 to 100.
Metals USA Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Metals USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Mar 2024 -25 | Mar 2024 | -25 |
Aug 2025 -40 | Aug 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metals USA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Metals USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Metals USA Product Quality
3.2/5
Metals USA has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Metals USA's overall Product Quality score rated by its users and customers.
Metals USA Product Information
Metals USA’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.metalsusa.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Chemicals
Metals USA Pricing
Metals USA ROI & Value For Money
2.5/5
Metals USA has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metals USA's overall ROI score rated by its users and customers.
Metals USA Customer Satisfaction (CSAT)
Metals USA Customer Satisfaction (CSAT) Score
25 / 100
Metals USA has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metals USA Customer Service
2.5/5
Metals USA has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Metals USA's overall Customer Service score rated by its users and customers.
About Metals USA's Customer Service
Address
2400 East Commercial Blvd, Suite 905, Fort Lauderdale, FL
Website
http://www.metalsusa.com/
Phone Number
954-202-4000
Metals USA as an Employer
3.2/5
Metals USA has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Metals USA scored a -40 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Metals USA would recommend the brand to a friend. ENPS measures how likely Metals USA employees would recommend working at Metals USA to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
