100
NPS
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B/E Aerospace
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About B/E Aerospace's Brand
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products for the commercial and business jet Among its major competitors, B/E Aerospace is ranked in 1st place for NPS while Rolls-Royce is 2nd, and Aviall is 3rd.Their current market cap is $2.56B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
B/E Aerospace Ranking
- #1 / 4 of its competitors
B/E Aerospace NPS
B/E Aerospace's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether B/E Aerospace's customers would recommend using the product based on a scale of -100 to 100.
B/E Aerospace Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
B/E Aerospace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2025 100 | Oct 2025 | 100 |
How Other Brands Compare
B/E Aerospace is ranked first for NPS among its competitors. Rolls-Royce and Aviall come in second and third, with Zodiac coming in at #4. Among those competitors, it is the second most valued company behind Rolls-Royce.
B/E Aerospace |  Rolls-Royce |  Aviall |  Zodiac | |
| Global Ranking | #- | #681 | #- | #- |
| NPS | 100 | 43 | 0 | - |
| Valuation Updated every 24 hours for public companies | $2.56B | $13.14B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B/E Aerospace NPS vs. Competitors
Compared to its competitors, B/E Aerospace's NPS is rated right above Rolls-Royce.
| COMPANY | NPS Score | |
|---|---|---|
| B/E Aerospace | 100 |
| Rolls-Royce | 43 |
| Aviall | 0 |
| Zodiac | N/A |
B/E Aerospace Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of B/E Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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B/E Aerospace Customer Loyalty vs. Competitors
Compared to its competitors, B/E Aerospace's Customer Loyalty score is rated right above Rolls-Royce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B/E Aerospace | 100% |
| Rolls-Royce | 83% |
| Aviall | 60% |
| Zodiac | N/A |
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B/E Aerospace Product Quality
4/5
B/E Aerospace has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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B/E Aerospace Product Information
B/E Aerospace’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://beaerospace.com
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
B/E Aerospace Product Quality vs. Competitors
Compared to its competitors, B/E Aerospace's Product Quality score is rated right above Aviall, and is preceded by Rolls-Royce.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rolls-Royce | 4.3/5 |
| B/E Aerospace | 4/5 |
| Aviall | 3.5/5 |
| Zodiac | N/A |
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B/E Aerospace Pricing
B/E Aerospace ROI & Value For Money
4/5
B/E Aerospace has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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B/E Aerospace Pricing vs. Competitors
Compared to its competitors, B/E Aerospace's ROI score is rated right above Rolls-Royce.
| COMPANY | Pricing Score | |
|---|---|---|
| B/E Aerospace | 4/5 |
| Rolls-Royce | 3.9/5 |
| Aviall | 3.1/5 |
| Zodiac | N/A |
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B/E Aerospace Customer Satisfaction (CSAT)
B/E Aerospace Customer Satisfaction (CSAT) Score
100 / 100
B/E Aerospace has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
B/E Aerospace Customer Satisfaction vs. Competitors
Compared to its competitors, B/E Aerospace's Customer Satisfaction score is rated right above Rolls-Royce.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B/E Aerospace | 100% |
| Rolls-Royce | 82% |
| Aviall | 50% |
| Zodiac | 0% |
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B/E Aerospace Customer Service
4/5
B/E Aerospace has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About B/E Aerospace's Customer Service
Address
1400 Corporate Center Way, West Palm Beach, FL 33414
Website
http://beaerospace.com
B/E Aerospace Customer Service vs. Competitors
Compared to its competitors, B/E Aerospace's Customer Service score is rated right above Aviall, and is preceded by Rolls-Royce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rolls-Royce | 4.1/5 |
| B/E Aerospace | 4/5 |
| Aviall | 3.1/5 |
| Zodiac | N/A |
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Consumer vs. Employees
B/E Aerospace scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of B/E Aerospace would recommend the brand to a friend. ENPS measures how likely B/E Aerospace employees would recommend working at B/E Aerospace to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
