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NPS
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Aviall
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About Aviall's Brand
Aviall is a provider of aftermarket supply-chain management services for the aerospace and defense industries. Among its major competitors, Aviall is ranked in 6th place for NPS while B/E Aerospace is 1st, and AAR Corp is 2nd.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Aviall Ranking
- #4 / 4 of its competitors
Aviall NPS
Aviall's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Aviall's customers would recommend using the product based on a scale of -100 to 100.
Aviall Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Aviall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
May 2021 50 | May 2021 | 50 |
May 2022 0 | May 2022 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Aviall is ranked #4 for NPS among its competitors. B/E Aerospace and AAR Corp come in first and second, with Airbus coming in at third.
Aviall |  Airbus |  B/E Aerospace |  AAR Corp | |
| Global Ranking | #- | #236 | #- | #- |
| NPS | 0 | 27 | 100 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $93.02B | $2.56B | $1.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aviall NPS vs. Competitors
Compared to its competitors, Aviall's NPS is rated right above Wesco Aircraft, and is preceded by PCC Airfoils.
| COMPANY | NPS Score | |
|---|---|---|
| B/E Aerospace | 100 |
| AAR Corp | 40 |
 | StandardAero | 33 |
| Airbus | 27 |
| PCC Airfoils | 0 |
| Aviall | 0 |
 | Wesco Aircraft | N/A |
 | Wencor Group | -100 |
Aviall Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Aviall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aviall Customer Loyalty vs. Competitors
Compared to its competitors, Aviall's Customer Loyalty score is rated right above Wesco Aircraft, and is preceded by PCC Airfoils.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B/E Aerospace | 100% |
| Wencor Group | 100% |
| StandardAero | 82% |
| Airbus | 82% |
| AAR Corp | 73% |
| PCC Airfoils | 65% |
| Aviall | 60% |
| Wesco Aircraft | N/A |
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Aviall Product Quality
3.5/5
Aviall has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Aviall Product Information
Aviall’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.aviall.com
- Company Size
- 201-500 Employees
Industry
Tech
Aerospace and Aviation
Enterprise
Aviall Product Quality vs. Competitors
Compared to its competitors, Aviall's Product Quality score is rated right above PCC Airfoils, and is preceded by AAR Corp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| B/E Aerospace | 4/5 |
| StandardAero | 3.9/5 |
| Wencor Group | 3.7/5 |
| AAR Corp | 3.6/5 |
| Aviall | 3.5/5 |
| PCC Airfoils | 3/5 |
| Wesco Aircraft | N/A |
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Aviall Pricing
Aviall ROI & Value For Money
3.1/5
Aviall has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Aviall Pricing vs. Competitors
Compared to its competitors, Aviall's ROI score is rated right above Wencor Group, and is preceded by PCC Airfoils.
| COMPANY | Pricing Score | |
|---|---|---|
| B/E Aerospace | 4/5 |
| StandardAero | 4/5 |
| AAR Corp | 3.9/5 |
| Airbus | 3.9/5 |
| PCC Airfoils | 3.4/5 |
| Aviall | 3.1/5 |
| Wencor Group | 2.5/5 |
| Wesco Aircraft | N/A |
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Aviall Customer Satisfaction (CSAT)
Aviall Customer Satisfaction (CSAT) Score
50 / 100
Aviall has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aviall Customer Satisfaction vs. Competitors
Compared to its competitors, Aviall's Customer Satisfaction score is rated right above Wencor Group, and is preceded by PCC Airfoils.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B/E Aerospace | 100% |
| Airbus | 82% |
| StandardAero | 81% |
| AAR Corp | 75% |
| PCC Airfoils | 50% |
| Aviall | 50% |
| Wencor Group | 50% |
| Wesco Aircraft | 0% |
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Aviall Customer Service
3.1/5
Aviall has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Aviall's Customer Service
Address
Texas City, TX
Website
www.aviall.com
Aviall Customer Service vs. Competitors
Compared to its competitors, Aviall's Customer Service score is rated right above Wencor Group, and is preceded by PCC Airfoils.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbus | 4.1/5 |
| B/E Aerospace | 4/5 |
| StandardAero | 3.9/5 |
| AAR Corp | 3.8/5 |
| PCC Airfoils | 3.5/5 |
| Aviall | 3.1/5 |
| Wencor Group | 1.5/5 |
| Wesco Aircraft | N/A |
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Aviall as an Employer
2.6/5
Aviall has a 2.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Aviall scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Aviall would recommend the brand to a friend. ENPS measures how likely Aviall employees would recommend working at Aviall to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
