40
NPS
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AAR Corp
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About AAR Corp's Brand
Among its major competitors, AAR Corp is ranked in 1st place for NPS while Triumph Group is 2nd, and Heico is 3rd.Their current market cap is $1.44B
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
AAR Corp Ranking
- #1 / 4 of its competitors
AAR Corp NPS
AAR Corp's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether AAR Corp's customers would recommend using the product based on a scale of -100 to 100.
AAR Corp Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
AAR Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -11 | Aug 2022 | -11 |
Oct 2022 9 | Oct 2022 | 9 |
Apr 2023 23 | Apr 2023 | 23 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 33 | Nov 2023 | 33 |
Apr 2024 37 | Apr 2024 | 37 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 33 | Aug 2024 | 33 |
Mar 2025 37 | Mar 2025 | 37 |
Nov 2025 39 | Nov 2025 | 39 |
How Other Brands Compare
AAR Corp is ranked first for NPS among its competitors. Triumph Group and Textron come in second and third, with Dassault Aviation coming in at #4. Among those competitors, it is the third most valued company behind Textron.
AAR Corp |  Textron |  Dassault Aviation |  Triumph Group | |
| Global Ranking | #- | #339 | #- | #- |
| NPS | 40 | 12 | - | 40 |
| Valuation Updated every 24 hours for public companies | $1.44B | $13.14B | $9.18B | $1.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AAR Corp NPS by Gender
AAR Corp's NPS was rated 50 by Male customers on Comparably.
Male
50
AAR Corp's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
AAR Corp's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AAR Corp NPS by Ethnicity
AAR Corp's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
AAR Corp NPS vs. Competitors
Compared to its competitors, AAR Corp's NPS is rated right above Triumph Group.
| COMPANY | NPS Score | |
|---|---|---|
| AAR Corp | 40 |
| Triumph Group | 40 |
 | Heico | 23 |
| Textron | 12 |
 | Aviall | 0 |
 | Dyncorp | N/A |
| Dassault Aviation | N/A |
 | NORDAM | -13 |
AAR Corp Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of AAR Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AAR Corp Customer Loyalty Score by Gender
AAR Corp's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
AAR Corp Customer Loyalty Score by Ethnicity
AAR Corp's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AAR Corp.
100
out of 100
Caucasian
AAR Corp Customer Loyalty Score by Industry
AAR Corp's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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AAR Corp Customer Loyalty vs. Competitors
Compared to its competitors, AAR Corp's Customer Loyalty score is rated right above Triumph Group, and is preceded by Heico.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NORDAM | 83% |
| Textron | 78% |
| Heico | 77% |
| AAR Corp | 73% |
| Triumph Group | 71% |
| Aviall | 60% |
| Dyncorp | N/A |
| Dassault Aviation | N/A |
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AAR Corp Product Quality
3.6/5
AAR Corp has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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AAR Corp Product Information
AAR Corp’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated AAR Corp's product the highest.
- Website
- http://www.aarcorp.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into AAR Corp Product Quality
AAR Corp's Product Quality score was rated highest by Male customers.
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Ranked AAR Corp Product Quality the Highest
AAR Corp Product Quality Score by Gender
AAR Corp's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
AAR Corp Product Quality Score by Ethnicity
AAR Corp's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
AAR Corp Product Quality Score by Industry
AAR Corp's Product Quality score was rated 3.8 stars by Aerospace and Aviation industry customers.
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AAR Corp Product Quality vs. Competitors
Compared to its competitors, AAR Corp's Product Quality score is rated right above Heico, and is preceded by Textron.
| COMPANY | Product Quality Score | |
|---|---|---|
| Textron | 4/5 |
| AAR Corp | 3.6/5 |
| Heico | 3.5/5 |
| Aviall | 3.5/5 |
| Triumph Group | 3.4/5 |
| NORDAM | 2.5/5 |
| Dyncorp | N/A |
| Dassault Aviation | N/A |
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AAR Corp Pricing
AAR Corp ROI & Value For Money
3.9/5
AAR Corp has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AAR Corp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into AAR Corp ROI
AAR Corp's ROI score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked AAR Corp ROI the Highest
AAR Corp ROI Score by Gender
AAR Corp's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
AAR Corp ROI Score by Ethnicity
AAR Corp's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AAR Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
AAR Corp ROI Score by Industry
AAR Corp's ROI score was rated 4.6 stars by Aerospace and Aviation industry customers.
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AAR Corp Pricing vs. Competitors
Compared to its competitors, AAR Corp's ROI score is rated right above Triumph Group.
| COMPANY | Pricing Score | |
|---|---|---|
| AAR Corp | 3.9/5 |
| Triumph Group | 3.9/5 |
| Textron | 3.5/5 |
| Heico | 3.2/5 |
| Aviall | 3.1/5 |
| NORDAM | 2.5/5 |
| Dyncorp | N/A |
| Dassault Aviation | N/A |
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AAR Corp Customer Satisfaction (CSAT)
AAR Corp Customer Satisfaction (CSAT) Score
75 / 100
AAR Corp has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AAR Corp Customer Satisfaction
AAR Corp's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked AAR Corp Customer Satisfaction the Highest
AAR Corp Customer Satisfaction Score by Gender
AAR Corp's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AAR Corp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AAR Corp's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
AAR Corp Customer Satisfaction Score by Industry
AAR Corp's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}AAR Corp Customer Satisfaction vs. Competitors
Compared to its competitors, AAR Corp's Customer Satisfaction score is rated right above Heico, and is preceded by Textron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Triumph Group | 90% |
| Textron | 82% |
| AAR Corp | 75% |
| Heico | 56% |
| Aviall | 50% |
| NORDAM | 25% |
| Dyncorp | 0% |
| Dassault Aviation | 0% |
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AAR Corp Customer Service
3.8/5
AAR Corp has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About AAR Corp's Customer Service
Website
http://www.aarcorp.com
Quick Insights into AAR Corp Customer Service
AAR Corp's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked AAR Corp Customer Service the Highest
AAR Corp Customer Service Score by Gender
AAR Corp's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
AAR Corp Customer Service Score by Ethnicity
AAR Corp's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AAR Corp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
AAR Corp Customer Service Score by Industry
AAR Corp's Customer Service score was rated 4.6 stars by Aerospace and Aviation industry customers.
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AAR Corp Customer Service vs. Competitors
Compared to its competitors, AAR Corp's Customer Service score is rated right above Triumph Group, and is preceded by Textron.
| COMPANY | Customer Service Score | |
|---|---|---|
| Textron | 4/5 |
| AAR Corp | 3.8/5 |
| Triumph Group | 3.4/5 |
| Heico | 3.3/5 |
| Aviall | 3.1/5 |
| NORDAM | 3/5 |
| Dyncorp | N/A |
| Dassault Aviation | N/A |
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AAR Corp as an Employer
3.2/5
AAR Corp has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
AAR Corp scored a 40 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of AAR Corp would recommend the brand to a friend. ENPS measures how likely AAR Corp employees would recommend working at AAR Corp to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 37% | Promoters |
|---|---|
| 24% | Passive |
| 39% | Detractors |
