-13
NPS
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NORDAM
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About NORDAM's Brand
"NORDAM provides design, engineering, manufacturing, and repair services to aerospace industries."
Brand at a Glance
83%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
NORDAM NPS
NORDAM's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether NORDAM's customers would recommend using the product based on a scale of -100 to 100.
NORDAM Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
NORDAM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Oct 2022 25 | Oct 2022 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
Jan 2024 -1 | Jan 2024 | -1 |
Nov 2025 -13 | Nov 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NORDAM Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NORDAM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NORDAM Product Quality
2.5/5
NORDAM has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NORDAM's overall Product Quality score rated by its users and customers.
NORDAM Product Information
NORDAM’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.nordam.com
- Company Size
- 1-10 Employees
Industry
Tech
Aerospace and Aviation
Enterprise
NORDAM Pricing
NORDAM ROI & Value For Money
2.5/5
NORDAM has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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NORDAM Customer Satisfaction (CSAT)
NORDAM Customer Satisfaction (CSAT) Score
25 / 100
NORDAM has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NORDAM Customer Service
3/5
NORDAM has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About NORDAM's Customer Service
Address
Tulsa, OK
Website
www.nordam.com
NORDAM as an Employer
2.7/5
NORDAM has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
NORDAM scored a -13 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of NORDAM would recommend the brand to a friend. ENPS measures how likely NORDAM employees would recommend working at NORDAM to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
