40
NPS
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Triumph Group
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About Triumph Group's Brand
Triumph Group, headquartered in Berwyn, Pennsylvania, is a global leader in manufacturing and overhauling aerospace structures, systems and Among its major competitors, Triumph Group is ranked in 3rd place for NPS while Kaiser Aluminum Corporation is 1st, and SpaceX is 2nd.Their current market cap is $1.02B
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
Triumph Group Ranking
- #2 / 4 of its competitors
Triumph Group NPS
Triumph Group's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Triumph Group's customers would recommend using the product based on a scale of -100 to 100.
Triumph Group Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Triumph Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 60 | Jul 2021 | 60 |
Sep 2021 67 | Sep 2021 | 67 |
Oct 2021 57 | Oct 2021 | 57 |
Mar 2022 63 | Mar 2022 | 63 |
May 2022 66 | May 2022 | 66 |
Oct 2022 60 | Oct 2022 | 60 |
Feb 2024 45 | Feb 2024 | 45 |
May 2024 38 | May 2024 | 38 |
Jun 2024 43 | Jun 2024 | 43 |
Jul 2024 46 | Jul 2024 | 46 |
Sep 2025 49 | Sep 2025 | 49 |
Oct 2025 40 | Oct 2025 | 40 |
How Other Brands Compare
Triumph Group is ranked second for NPS among its competitors. SpaceX and Boeing come in first and third, with Alcoa coming in at #4. Among those competitors, it is the lowest valued company behind Boeing.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Triumph Group NPS by Gender
Male customers rated Triumph Group's NPS 33 points higher than Female customers.
Male
67
Triumph Group's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
34
Triumph Group's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Triumph Group NPS by Ethnicity
Triumph Group's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Triumph Group NPS vs. Competitors
Compared to its competitors, Triumph Group's NPS is rated right above Ducommun, and is preceded by SpaceX.
| COMPANY | NPS Score | |
|---|---|---|
 | Kaiser Aluminum Corporation | 100 |
 | SpaceX | 42 |
| Triumph Group | 40 |
 | Ducommun | 25 |
 | Boeing | 7 |
 | Alcoa | 0 |
 | Zodiac Aerospace | -51 |
Triumph Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Triumph Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Triumph Group Customer Loyalty Score by Gender
Male customers rated Triumph Group's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Triumph Group Customer Loyalty Score by Ethnicity
Triumph Group's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Triumph Group Customer Loyalty vs. Competitors
Compared to its competitors, Triumph Group's Customer Loyalty score is rated right above Boeing, and is preceded by Alcoa.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Aluminum Corporation | 100% |
| Ducommun | 100% |
| SpaceX | 78% |
| Alcoa | 75% |
| Triumph Group | 71% |
| Boeing | 68% |
| Zodiac Aerospace | 65% |
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Triumph Group Product Quality
3.4/5
Triumph Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Triumph Group Product Information
Triumph Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.triumphgroup.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
Manufacturing
Quick Insights into Triumph Group Product Quality
Triumph Group's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Triumph Group Product Quality the Highest
Ranked Triumph Group Product Quality the Lowest
Triumph Group Product Quality Score by Gender
Triumph Group's Product Quality score was rated 4.6 by both Female and Male customers on Comparably.
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Male
4.6/5
Female
4.6/5
Triumph Group Product Quality Score by Ethnicity
Triumph Group's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Triumph Group Product Quality vs. Competitors
Compared to its competitors, Triumph Group's Product Quality score is rated right above Zodiac Aerospace, and is preceded by Boeing.
| COMPANY | Product Quality Score | |
|---|---|---|
| SpaceX | 4.2/5 |
| Kaiser Aluminum Corporation | 4/5 |
| Alcoa | 3.9/5 |
| Ducommun | 3.8/5 |
| Boeing | 3.5/5 |
| Triumph Group | 3.4/5 |
| Zodiac Aerospace | 2.9/5 |
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Triumph Group Pricing
Triumph Group ROI & Value For Money
3.9/5
Triumph Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Triumph Group ROI
Triumph Group's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Triumph Group ROI the Highest
Ranked Triumph Group ROI the Lowest
Triumph Group ROI Score by Gender
Female customers rated Triumph Group's ROI score 0.2 stars higher than Male customers.
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Male
4.6/5
Female
4.8/5
Triumph Group ROI Score by Ethnicity
Triumph Group's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Triumph Group Pricing vs. Competitors
Compared to its competitors, Triumph Group's ROI score is rated right above Ducommun, and is preceded by Kaiser Aluminum Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| SpaceX | 4/5 |
| Kaiser Aluminum Corporation | 4/5 |
| Triumph Group | 3.9/5 |
| Ducommun | 3.8/5 |
| Boeing | 3.5/5 |
| Alcoa | 3.4/5 |
| Zodiac Aerospace | 2.9/5 |
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Triumph Group Customer Satisfaction (CSAT)
Triumph Group Customer Satisfaction (CSAT) Score
90 / 100
Triumph Group has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Triumph Group Customer Satisfaction
Triumph Group's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Triumph Group Customer Satisfaction the Highest
Triumph Group Customer Satisfaction Score by Gender
Triumph Group's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Triumph Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Triumph Group's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Triumph Group Customer Satisfaction vs. Competitors
Compared to its competitors, Triumph Group's Customer Satisfaction score is rated right above SpaceX, and is preceded by Ducommun.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kaiser Aluminum Corporation | 100% |
| Ducommun | 100% |
| Triumph Group | 90% |
| SpaceX | 77% |
| Alcoa | 76% |
| Boeing | 62% |
| Zodiac Aerospace | 50% |
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Triumph Group Customer Service
3.4/5
Triumph Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Triumph Group's Customer Service
Address
899 Cassatt Road, Suite 210, Berwyn, PA
Website
http://www.triumphgroup.com
Phone Number
(610)251-1000
Quick Insights into Triumph Group Customer Service
Triumph Group's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Triumph Group Customer Service the Highest
Ranked Triumph Group Customer Service the Lowest
Triumph Group Customer Service Score by Gender
Male customers rated Triumph Group's Customer Service score 1.3 stars higher than Female customers.
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Male
4.6/5
Female
3.3/5
Triumph Group Customer Service Score by Ethnicity
Triumph Group's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Triumph Group Customer Service vs. Competitors
Compared to its competitors, Triumph Group's Customer Service score is rated right above Ducommun, and is preceded by Kaiser Aluminum Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| SpaceX | 4.1/5 |
| Boeing | 3.6/5 |
| Kaiser Aluminum Corporation | 3.5/5 |
| Triumph Group | 3.4/5 |
| Ducommun | 3.4/5 |
| Alcoa | 3.4/5 |
| Zodiac Aerospace | 2.8/5 |
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Triumph Group as an Employer
2.6/5
Triumph Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Triumph Group scored a 40 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Triumph Group would recommend the brand to a friend. ENPS measures how likely Triumph Group employees would recommend working at Triumph Group to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
