25
NPS
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Ducommun
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About Ducommun's Brand
Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Ducommun NPS
Ducommun's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Ducommun's customers would recommend using the product based on a scale of -100 to 100.
Ducommun Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Ducommun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ducommun Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ducommun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ducommun Product Quality
3.8/5
Ducommun has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ducommun's overall Product Quality score rated by its users and customers.
Ducommun Product Information
Ducommun’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ducommun.com
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Ducommun Pricing
Ducommun ROI & Value For Money
3.8/5
Ducommun has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ducommun's overall ROI score rated by its users and customers.
Ducommun Customer Satisfaction (CSAT)
Ducommun Customer Satisfaction (CSAT) Score
100 / 100
Ducommun has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ducommun Customer Service
3.4/5
Ducommun has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ducommun's overall Customer Service score rated by its users and customers.
About Ducommun's Customer Service
Address
600 Anton Blvd, Costa Mesa, CA 92626
Website
http://www.ducommun.com
Phone Number
13105186203
Ducommun as an Employer
3.2/5
Ducommun has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ducommun scored a 25 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Ducommun would recommend the brand to a friend. ENPS measures how likely Ducommun employees would recommend working at Ducommun to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
