-51
NPS
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Zodiac Aerospace
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About Zodiac Aerospace's Brand
Zodiac Aerospace is a world leader in aerospace equipment and systems for commercial, regional and business aircraft.
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Zodiac Aerospace NPS
Zodiac Aerospace's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Zodiac Aerospace's customers would recommend using the product based on a scale of -100 to 100.
Zodiac Aerospace Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Zodiac Aerospace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Dec 2022 -25 | Dec 2022 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
Feb 2024 -51 | Feb 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zodiac Aerospace NPS by Gender
Zodiac Aerospace's NPS was rated -34 by Male customers on Comparably.
Male
-34
Zodiac Aerospace's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Zodiac Aerospace's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zodiac Aerospace Customer Reviews
Out of the 2 Zodiac Aerospace customer reviews 1 was positive and 1 was constructive. Zodiac Aerospace customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zodiac Aerospace Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Zodiac Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zodiac Aerospace Customer Loyalty Score by Gender
Zodiac Aerospace's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Zodiac Aerospace Customer Loyalty Score by Industry
Zodiac Aerospace's Customer Loyalty score was rated 40% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zodiac Aerospace Product Quality
2.9/5
Zodiac Aerospace has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Zodiac Aerospace Product Information
Zodiac Aerospace’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Zodiac Aerospace's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Hardware and Devices
Travel
Quick Insights into Zodiac Aerospace Product Quality
Zodiac Aerospace's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Zodiac Aerospace Product Quality the Highest
Zodiac Aerospace Product Quality Score by Gender
Zodiac Aerospace's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Zodiac Aerospace Product Quality Score by Industry
Zodiac Aerospace's Product Quality score was rated 2.3 stars by Aerospace and Aviation industry customers.
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Zodiac Aerospace Pricing
Zodiac Aerospace ROI & Value For Money
2.9/5
Zodiac Aerospace has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Zodiac Aerospace Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Zodiac Aerospace ROI
Zodiac Aerospace's ROI score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Zodiac Aerospace ROI the Highest
Zodiac Aerospace ROI Score by Gender
Zodiac Aerospace's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zodiac Aerospace.
Male
2.5/5
Female
N/A
Zodiac Aerospace ROI Score by Industry
Zodiac Aerospace's ROI score was rated 2.5 stars by Aerospace and Aviation industry customers.
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Zodiac Aerospace Customer Satisfaction (CSAT)
Zodiac Aerospace Customer Satisfaction (CSAT) Score
50 / 100
Zodiac Aerospace has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zodiac Aerospace Customer Satisfaction
Zodiac Aerospace's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Zodiac Aerospace's Customer Satisfaction.
Ranked Zodiac Aerospace Customer Satisfaction the Highest
Zodiac Aerospace Customer Satisfaction Score by Gender
Zodiac Aerospace's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zodiac Aerospace.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Zodiac Aerospace Customer Satisfaction Score by Industry
Zodiac Aerospace's Customer Satisfaction score was rated 33 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Zodiac Aerospace Customer Service
2.8/5
Zodiac Aerospace has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Zodiac Aerospace's Customer Service
Address
61 rue Pierre Curie,
Website
http://www.zodiacaerospace.com/en
Phone Number
+33 1 61 34 23 23
Quick Insights into Zodiac Aerospace Customer Service
Zodiac Aerospace's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Zodiac Aerospace's Customer Service score.
Ranked Zodiac Aerospace Customer Service the Highest
Zodiac Aerospace Customer Service Score by Gender
Zodiac Aerospace's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zodiac Aerospace.
Male
2.3/5
Female
N/A
Zodiac Aerospace Customer Service Score by Industry
Zodiac Aerospace's Customer Service score was rated 2.3 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Zodiac Aerospace as an Employer
2.5/5
Zodiac Aerospace has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Zodiac Aerospace scored a -51 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Zodiac Aerospace would recommend the brand to a friend. ENPS measures how likely Zodiac Aerospace employees would recommend working at Zodiac Aerospace to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
