Heico NPS & Customer Reviews

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Heico

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Heico

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About Heico's Brand

HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. Among its major competitors, Heico is ranked in 2nd place for NPS while Hexcel Corporation is 1st, and Textron is 3rd.

Brand at a Glance

77%

Customer Loyalty

3.5/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

Heico Ranking

^#1 / 4 of its competitors

Heico NPS

Heico's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Heico's customers would recommend using the product based on a scale of -100 to 100.

Heico Overall NPS

NPS

54%	Promoters
15%	Passives
31%	Detractors

Heico NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2020 100	Jun 2020	100
Oct 2020 0	Oct 2020	0
Jan 2024 0	Jan 2024	0
Feb 2024 0	Feb 2024	0
Mar 2024 -13	Mar 2024	-13
Jun 2024 0	Jun 2024	0
Jul 2024 18	Jul 2024	18
Jan 2025 25	Jan 2025	25
Jul 2025 22	Jul 2025	22

How Other Brands Compare

Heico is ranked first for NPS among its competitors. Textron and Boeing come in second and third, with Curtiss-Wright coming in at #4.

	Heico	Boeing	Textron	Curtiss-Wright
Global Ranking	#-	#132	#339	#-
NPS	23	7	12	-4
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$147.47B	$13.14B	$4.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Heico NPS vs. Competitors

Compared to its competitors, Heico's NPS is rated right above Textron, and is preceded by Hexcel Corporation.

COMPANY		NPS Score
	Hexcel Corporation	32
	Heico	23
	Textron	12
	Boeing	7
	TransDigm	0
	Pole Star	N/A
	SIFCO Industries	N/A
	Curtiss-Wright	-4

Heico Customer Reviews

Heico Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Heico users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Heico Customer Loyalty vs. Competitors

Compared to its competitors, Heico's Customer Loyalty score is rated right above Boeing, and is preceded by Textron.

COMPANY		Customer Loyalty Score
	Curtiss-Wright	84%
	Hexcel Corporation	80%
	Textron	78%
	Heico	77%
	Boeing	68%
	TransDigm	60%
	Pole Star	N/A
	SIFCO Industries	N/A

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Heico Product Quality

3.5/5

Heico has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Heico Product Information

Heico’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.heico.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Hardware and Devices

Travel

Heico Product Quality vs. Competitors

Compared to its competitors, Heico's Product Quality score is rated right above Boeing, and is preceded by Curtiss-Wright.

COMPANY		Product Quality Score
	Textron	4/5
	Curtiss-Wright	3.7/5
	Heico	3.5/5
	Boeing	3.5/5
	Hexcel Corporation	3.1/5
	TransDigm	2.9/5
	Pole Star	N/A
	SIFCO Industries	N/A

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Heico Pricing

Heico ROI & Value For Money

3.2/5

Heico has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Heico Pricing vs. Competitors

Compared to its competitors, Heico's ROI score is rated right above TransDigm, and is preceded by Hexcel Corporation.

COMPANY		Pricing Score
	Textron	3.5/5
	Boeing	3.5/5
	Curtiss-Wright	3.4/5
	Hexcel Corporation	3.3/5
	Heico	3.2/5
	TransDigm	2.8/5
	Pole Star	N/A
	SIFCO Industries	N/A

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Heico Customer Satisfaction (CSAT)

Heico Customer Satisfaction (CSAT) Score

56 / 100

Heico has an overall Customer Satisfaction score of 56 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	56%
Satisfied	0%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

56%

Satisfied

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Heico Customer Satisfaction vs. Competitors

Compared to its competitors, Heico's Customer Satisfaction score is rated right above Hexcel Corporation, and is preceded by Boeing.

COMPANY		Customer Satisfaction (CSAT) Score
	Textron	82%
	Curtiss-Wright	65%
	Boeing	62%
	Heico	56%
	Hexcel Corporation	50%
	TransDigm	28%
	Pole Star	0%
	SIFCO Industries	0%

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Heico Customer Service

3.3/5

Heico has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Heico's Customer Service

Address

3000 Taft Street, Hollywood, FL

Website

http://www.heico.com

Phone Number

(954)987-4000

Heico Customer Service vs. Competitors

Compared to its competitors, Heico's Customer Service score is rated right above Hexcel Corporation, and is preceded by Curtiss-Wright.

COMPANY		Customer Service Score
	Textron	4/5
	Boeing	3.6/5
	Curtiss-Wright	3.4/5
	Heico	3.3/5
	Hexcel Corporation	3.2/5
	TransDigm	2.6/5
	Pole Star	N/A
	SIFCO Industries	N/A

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Heico as an Employer

3.3/5

Heico has a 3.3/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Heico

Laurans Mendelson

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Heico scored a 23 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Heico would recommend the brand to a friend. ENPS measures how likely Heico employees would recommend working at Heico to a friend.

Net Promoter Score

NPS Score

54%	Promoters
15%	Passive
31%	Detractors

Employee Net Promoter Score

-24

eNPS Score

35%	Promoters
6%	Passive
59%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail