32
NPS
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Hexcel Corporation
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About Hexcel Corporation's Brand
Hexcel today offers a breadth and depth of products and services that is unmatched in the industry.
Brand at a Glance
80%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Hexcel Corporation NPS
Hexcel Corporation's Net Promoter Score (NPS) is a 32 with 63% Promoters, 6% Passives, and 31% Detractors. Net Promoter Score tracks whether Hexcel Corporation's customers would recommend using the product based on a scale of -100 to 100.
Hexcel Corporation Overall NPS
| 63% | Promoters |
|---|---|
| 6% | Passives |
| 31% | Detractors |
Hexcel Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 20 | Dec 2021 | 20 |
Oct 2022 43 | Oct 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 55 | Jan 2023 | 55 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2024 54 | Apr 2024 | 54 |
Oct 2024 59 | Oct 2024 | 59 |
Nov 2024 46 | Nov 2024 | 46 |
May 2025 36 | May 2025 | 36 |
Jul 2025 27 | Jul 2025 | 27 |
Sep 2025 31 | Sep 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hexcel Corporation NPS by Gender
Hexcel Corporation's NPS was rated 0 by Male customers on Comparably.
Male
0
Hexcel Corporation's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Hexcel Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hexcel Corporation NPS by Ethnicity
Hexcel Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hexcel Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Hexcel Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hexcel Corporation Product Quality
3.1/5
Hexcel Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hexcel Corporation's overall Product Quality score rated by its users and customers.
Hexcel Corporation Product Information
Hexcel Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://hexcel.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Hexcel Corporation Pricing
Hexcel Corporation ROI & Value For Money
3.3/5
Hexcel Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Hexcel Corporation Customer Satisfaction (CSAT)
Hexcel Corporation Customer Satisfaction (CSAT) Score
50 / 100
Hexcel Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hexcel Corporation Customer Service
3.2/5
Hexcel Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hexcel Corporation's overall Customer Service score rated by its users and customers.
About Hexcel Corporation's Customer Service
Address
Stamford, CT
Website
http://hexcel.com
Phone Number
9258288772
Hexcel Corporation as an Employer
3.2/5
Hexcel Corporation has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Hexcel Corporation scored a 32 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Hexcel Corporation would recommend the brand to a friend. ENPS measures how likely Hexcel Corporation employees would recommend working at Hexcel Corporation to a friend.
Net Promoter Score
32
NPS Score
| 63% | Promoters |
|---|---|
| 6% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
