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NPS
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TransDigm
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About TransDigm's Brand
TransDigm is a global designer, producer, and supplier of highly engineered aircraft components. Among its major competitors, TransDigm is ranked in 6th place for NPS while Triumph Group is 1st, and Moog is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
TransDigm Ranking
- #4 / 4 of its competitors
TransDigm NPS
TransDigm's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TransDigm's customers would recommend using the product based on a scale of -100 to 100.
TransDigm Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
TransDigm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
May 2024 33 | May 2024 | 33 |
Sep 2024 15 | Sep 2024 | 15 |
Sep 2025 0 | Sep 2025 | 0 |
How Other Brands Compare
TransDigm is ranked #4 for NPS among its competitors. Triumph Group and Moog come in first and second, with Textron coming in at third.
TransDigm |  Textron |  Moog |  Triumph Group | |
| Global Ranking | #- | #339 | #- | #- |
| NPS | 0 | 12 | 36 | 40 |
| Valuation Updated every 24 hours for public companies | - | $13.14B | $2.74B | $1.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TransDigm NPS vs. Competitors
Compared to its competitors, TransDigm's NPS is rated right above Esterline, and is preceded by Textron.
| COMPANY | NPS Score | |
|---|---|---|
| Triumph Group | 40 |
| Moog | 36 |
 | Rockwell Collins | 33 |
 | Heico | 23 |
| Textron | 12 |
| TransDigm | 0 |
 | Esterline | N/A |
 | Precision Castparts | -16 |
 | Wencor Group | -100 |
TransDigm Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of TransDigm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TransDigm Customer Loyalty Score by Industry
TransDigm's Customer Loyalty score was rated 70% by Aerospace and Aviation industry customers.
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TransDigm Customer Loyalty vs. Competitors
Compared to its competitors, TransDigm's Customer Loyalty score is rated right above Esterline, and is preceded by Triumph Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wencor Group | 100% |
| Rockwell Collins | 85% |
| Moog | 82% |
| Precision Castparts | 80% |
| Textron | 78% |
| Heico | 77% |
| Triumph Group | 71% |
| TransDigm | 60% |
| Esterline | N/A |
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TransDigm Product Quality
2.9/5
TransDigm has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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TransDigm Product Information
TransDigm’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated TransDigm's product the highest.
- Website
- http://www.transdigm.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
Quick Insights into TransDigm Product Quality
TransDigm's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked TransDigm Product Quality the Highest
TransDigm Product Quality Score by Industry
TransDigm's Product Quality score was rated 1.8 stars by Aerospace and Aviation industry customers.
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TransDigm Product Quality vs. Competitors
Compared to its competitors, TransDigm's Product Quality score is rated right above Precision Castparts, and is preceded by Triumph Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moog | 4.2/5 |
| Rockwell Collins | 4/5 |
| Textron | 4/5 |
| Wencor Group | 3.7/5 |
| Heico | 3.5/5 |
| Triumph Group | 3.4/5 |
| TransDigm | 2.9/5 |
| Precision Castparts | 2.8/5 |
| Esterline | N/A |
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TransDigm Pricing
TransDigm ROI & Value For Money
2.8/5
TransDigm has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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TransDigm Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into TransDigm ROI
TransDigm's ROI score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked TransDigm ROI the Highest
TransDigm ROI Score by Industry
TransDigm's ROI score was rated 1.5 stars by Aerospace and Aviation industry customers.
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TransDigm Pricing vs. Competitors
Compared to its competitors, TransDigm's ROI score is rated right above Wencor Group, and is preceded by Precision Castparts.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.2/5 |
| Rockwell Collins | 4/5 |
| Triumph Group | 3.9/5 |
| Textron | 3.5/5 |
| Heico | 3.2/5 |
| Precision Castparts | 3.1/5 |
| TransDigm | 2.8/5 |
| Wencor Group | 2.5/5 |
| Esterline | N/A |
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TransDigm Customer Satisfaction (CSAT)
TransDigm Customer Satisfaction (CSAT) Score
28 / 100
TransDigm has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
28%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TransDigm Customer Satisfaction
TransDigm's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked TransDigm Customer Satisfaction the Highest
TransDigm Customer Satisfaction Score by Industry
TransDigm's Customer Satisfaction score was rated 0 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
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}TransDigm Customer Satisfaction vs. Competitors
Compared to its competitors, TransDigm's Customer Satisfaction score is rated right above Esterline, and is preceded by Precision Castparts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Triumph Group | 90% |
| Rockwell Collins | 86% |
| Textron | 82% |
| Moog | 76% |
| Heico | 56% |
| Wencor Group | 50% |
| Precision Castparts | 48% |
| TransDigm | 28% |
| Esterline | 0% |
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TransDigm Customer Service
2.6/5
TransDigm has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About TransDigm's Customer Service
Address
1301 East 9th St., Suite 3710, Cleveland, OH
Website
http://www.transdigm.com
Phone Number
(216)706-2960
Quick Insights into TransDigm Customer Service
TransDigm's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked TransDigm Customer Service the Highest
TransDigm Customer Service Score by Industry
TransDigm's Customer Service score was rated 1.5 stars by Aerospace and Aviation industry customers.
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TransDigm Customer Service vs. Competitors
Compared to its competitors, TransDigm's Customer Service score is rated right above Wencor Group, and is preceded by Precision Castparts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moog | 4.1/5 |
| Rockwell Collins | 4/5 |
| Textron | 4/5 |
| Triumph Group | 3.4/5 |
| Heico | 3.3/5 |
| Precision Castparts | 3.1/5 |
| TransDigm | 2.6/5 |
| Wencor Group | 1.5/5 |
| Esterline | N/A |
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TransDigm as an Employer
4.1/5
TransDigm has a 4.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
TransDigm scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TransDigm would recommend the brand to a friend. ENPS measures how likely TransDigm employees would recommend working at TransDigm to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
