Precision Castparts NPS & Customer Reviews

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Precision Castparts

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Precision Castparts

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About Precision Castparts' Brand

Precision Castparts Corp. is a worldwide, diversified manufacturer of complex metal components and products. It serves the aerospace, Among its major competitors, Precision Castparts is ranked in 6th place for NPS while Universal Stainless is 1st, and Allegheny Technologies is 2nd.

Brand at a Glance

78%

Customer Loyalty

2.7/5

Product Quality

3/5

Pricing

3/5

Customer Service

Precision Castparts Ranking

^#3 / 4 of its competitors

Precision Castparts NPS

Precision Castparts's Net Promoter Score (NPS) is a -14 with 41% Promoters, 4% Passives, and 55% Detractors. Net Promoter Score tracks whether Precision Castparts's customers would recommend using the product based on a scale of -100 to 100.

Precision Castparts Overall NPS

-14

NPS

41%	Promoters
4%	Passives
55%	Detractors

Precision Castparts NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 0	Jan 2024	0
Feb 2024 5	Feb 2024	5
Mar 2024 0	Mar 2024	0
Jul 2024 10	Jul 2024	10
Aug 2024 5	Aug 2024	5
Sep 2024 0	Sep 2024	0
Feb 2025 -5	Feb 2025	-5
Mar 2025 -9	Mar 2025	-9
Oct 2025 -8	Oct 2025	-8
Nov 2025 -16	Nov 2025	-16
Feb 2026 -18	Feb 2026	-18
May 2026 -14	May 2026	-14

How Other Brands Compare

Precision Castparts is ranked third for NPS among its competitors. Allegheny Technologies and Berkshire Hathaway come in first and second, with EnPro Industries coming in at #4.

	Precision Castparts	Berkshire Hathaway	Allegheny Technologies	EnPro Industries
Global Ranking	#-	#360	#-	#-
NPS	-14	22	67	-
Valuation Updated every 24 hours for public companies	-	-	$2.46B	$1.76B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Precision Castparts NPS by Gender

Female customers rated Precision Castparts's NPS 54 points higher than Male customers.

Male

-20

Precision Castparts's NPS was rated -20 by Male customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Female

Precision Castparts's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Precision Castparts NPS by Ethnicity

Precision Castparts's NPS was rated 50 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 50	African American/Black	50

Precision Castparts NPS by Usage

Precision Castparts's NPS was rated 50 points by customers who have used Precision Castparts's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50

Precision Castparts NPS vs. Competitors

Compared to its competitors, Precision Castparts's NPS is rated right above Triumph, and is preceded by EnPro Industries.

COMPANY		NPS Score
	Universal Stainless	100
	Allegheny Technologies	67
	Berkshire Hathaway	22
	Timet	17
	TransDigm	12
	EnPro Industries	N/A
	Precision Castparts	-14
	Triumph	-20

Precision Castparts Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Precision Castparts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Precision Castparts Customer Loyalty Score by Gender

Female customers rated Precision Castparts's Customer Loyalty score 18% higher than Male customers.

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Male

82%

Yes

Female

100%

Yes

Precision Castparts Customer Loyalty Score by Ethnicity

Precision Castparts's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.

% who answered "Yes"

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100

out of 100

African American/Black

Precision Castparts Customer Loyalty Score by Usage

Precision Castparts's Customer Loyalty score was rated 78% by customers who have used Precision Castparts's products/services for Less than 1 Year.

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Less than 1 Year	78%

Precision Castparts Customer Loyalty Score by Industry

Precision Castparts's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100%

Precision Castparts Customer Loyalty vs. Competitors

Compared to its competitors, Precision Castparts's Customer Loyalty score is rated right above Timet, and is preceded by Berkshire Hathaway.

COMPANY		Customer Loyalty Score
	Triumph	83%
	Berkshire Hathaway	78%
	Precision Castparts	78%
	Timet	73%
	TransDigm	65%
	Universal Stainless	55%
	Allegheny Technologies	N/A
	EnPro Industries	N/A

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Precision Castparts Product Quality

2.7/5

Precision Castparts has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Precision Castparts Product Information

Precision Castparts’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Precision Castparts's product the highest.

Website: http://precast.com

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Quick Insights into Precision Castparts Product Quality

Precision Castparts's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Precision Castparts Product Quality the Highest

Female	3.1
African American/Black	2.7
Less than 1 Year	2.4

Ranked Precision Castparts Product Quality the Lowest

Male	1.7

Precision Castparts Product Quality Score by Gender

Female customers rated Precision Castparts's Product Quality score 1.4 stars higher than Male customers.

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Male

1.7/5

Female

3.1/5

Precision Castparts Product Quality Score by Ethnicity

Precision Castparts's Product Quality score was rated 2.7 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 2.7	African American/Black	2.7

Precision Castparts Product Quality Score by Usage

Precision Castparts's Product Quality score was rated 2.4 stars by customers who have used Precision Castparts's products/services for Less than 1 Year.

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Less than 1 Year	2.4

Precision Castparts Product Quality Score by Industry

Precision Castparts's Product Quality score was rated 1.9 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	1.9

Precision Castparts Product Quality vs. Competitors

Compared to its competitors, Precision Castparts's Product Quality score is rated right above EnPro Industries, and is preceded by TransDigm.

COMPANY		Product Quality Score
	Allegheny Technologies	4/5
	Berkshire Hathaway	3.9/5
	Universal Stainless	3.7/5
	Triumph	3.2/5
	Timet	3.1/5
	TransDigm	3.1/5
	Precision Castparts	2.7/5
	EnPro Industries	N/A

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Precision Castparts Pricing

Precision Castparts ROI & Value For Money

3/5

Precision Castparts has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Precision Castparts Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into Precision Castparts ROI

Precision Castparts's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.

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Ranked Precision Castparts ROI the Highest

African American/Black	3
Female	2.5
Less than 1 Year	2.5

Ranked Precision Castparts ROI the Lowest

Male	2.4

Precision Castparts ROI Score by Gender

Female customers rated Precision Castparts's ROI score 0.1 stars higher than Male customers.

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Male

2.4/5

Female

2.5/5

Precision Castparts ROI Score by Ethnicity

Precision Castparts's ROI score was rated 3 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 3	African American/Black	3

Precision Castparts ROI Score by Usage

Precision Castparts's ROI score was rated 2.5 stars by customers who have used Precision Castparts's products/services for Less than 1 Year.

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Less than 1 Year	2.5

Precision Castparts ROI Score by Industry

Precision Castparts's ROI score was rated 1.6 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	1.6

Precision Castparts Pricing vs. Competitors

Compared to its competitors, Precision Castparts's ROI score is rated right above Allegheny Technologies, and is preceded by TransDigm.

COMPANY		Pricing Score
	Universal Stainless	4.7/5
	Berkshire Hathaway	3.7/5
	Triumph	3.1/5
	TransDigm	3/5
	Precision Castparts	3/5
	Allegheny Technologies	3/5
	Timet	3/5
	EnPro Industries	N/A

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Precision Castparts Customer Satisfaction (CSAT)

Precision Castparts Customer Satisfaction (CSAT) Score

43 / 100

Precision Castparts has an overall Customer Satisfaction score of 43 rated by its users and customers.

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Very Satisfied	24%
Satisfied	19%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	4%
Very Dissatisfied	29%

Very Satisfied

24%

Satisfied

19%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Precision Castparts Customer Satisfaction

Precision Castparts's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Precision Castparts Customer Satisfaction the Highest

Female	67%
Aerospace and Aviation	50%
African American/Black	50%

Ranked Precision Castparts Customer Satisfaction the Lowest

Male	40%

Precision Castparts Customer Satisfaction Score by Gender

Female customers rated Precision Castparts's Customer Satisfaction score 27 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	20%
	Very Dissatisfied	20%

67 / 100

Female

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

Precision Castparts Customer Satisfaction Score by Ethnicity

African American/Black
50%

CSAT according to African American/Black

Precision Castparts' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

Precision Castparts Customer Satisfaction Score by Usage

Precision Castparts's Customer Satisfaction score was rated 50 points by customers who have used Precision Castparts's products/services for Less than 1 Year.

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Less than 1 Year	50

Precision Castparts Customer Satisfaction Score by Industry

Precision Castparts's Customer Satisfaction score was rated 50 points by Aerospace and Aviation industry customers.

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Aerospace and Aviation	50

Precision Castparts Customer Satisfaction vs. Competitors

Compared to its competitors, Precision Castparts's Customer Satisfaction score is rated right above TransDigm, and is preceded by Timet.

COMPANY		Customer Satisfaction (CSAT) Score
	Universal Stainless	100%
	Triumph	100%
	Berkshire Hathaway	78%
	Timet	50%
	Precision Castparts	43%
	TransDigm	37%
	Allegheny Technologies	0%
	EnPro Industries	0%

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Precision Castparts Customer Service

3/5

Precision Castparts has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Precision Castparts's Customer Service

Address

Portland, OR

Website

http://precast.com

Phone Number

(503)946-4800

Quick Insights into Precision Castparts Customer Service

Precision Castparts's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.

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Ranked Precision Castparts Customer Service the Highest

African American/Black	3.5
Female	3.1
Less than 1 Year	3

Ranked Precision Castparts Customer Service the Lowest

Male	2.4

Precision Castparts Customer Service Score by Gender

Female customers rated Precision Castparts's Customer Service score 0.7 stars higher than Male customers.

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Male

2.4/5

Female

3.1/5

Precision Castparts Customer Service Score by Ethnicity

Precision Castparts's Customer Service score was rated 3.5 stars by African American/Black customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 3.5	African American/Black	3.5

Precision Castparts Customer Service Score by Usage

Precision Castparts's Customer Service score was rated 3 stars by customers who have used Precision Castparts's products/services for Less than 1 Year.

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Less than 1 Year	3

Precision Castparts Customer Service Score by Industry

Precision Castparts's Customer Service score was rated 2.1 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	2.1

Precision Castparts Customer Service vs. Competitors

Compared to its competitors, Precision Castparts's Customer Service score is rated right above Allegheny Technologies, and is preceded by Berkshire Hathaway.

COMPANY		Customer Service Score
	Universal Stainless	4.2/5
	Berkshire Hathaway	3.8/5
	Precision Castparts	3/5
	Allegheny Technologies	3/5
	Triumph	3/5
	TransDigm	2.9/5
	Timet	2.9/5
	EnPro Industries	N/A

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Precision Castparts as an Employer

2.4/5

Precision Castparts has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Precision Castparts

Mark Donegan

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Precision Castparts scored a -14 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Precision Castparts would recommend the brand to a friend. ENPS measures how likely Precision Castparts employees would recommend working at Precision Castparts to a friend.

Net Promoter Score

-14

NPS Score

41%	Promoters
4%	Passive
55%	Detractors

Employee Net Promoter Score

-59

eNPS Score

15%	Promoters
11%	Passive
74%	Detractors

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