-50
NPS
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Triumph
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About Triumph's Brand
Triumph is a privately held provider of intermodal, drayage and related services.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Triumph NPS
Triumph's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Triumph's customers would recommend using the product based on a scale of -100 to 100.
Triumph Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Triumph NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Oct 2021 -33 | Oct 2021 | -33 |
Aug 2022 -50 | Aug 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Triumph Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Triumph users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Triumph Product Quality
3.2/5
Triumph has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Triumph Product Information
Triumph’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Triumph Pricing
Triumph ROI & Value For Money
3.1/5
Triumph has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Triumph Customer Satisfaction (CSAT)
Triumph Customer Satisfaction (CSAT) Score
100 / 100
Triumph has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Triumph Customer Service
3/5
Triumph has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Triumph's Customer Service
Address
2024 E Birchwood Avenue, Cudahy, WI United States of America
Website
https://www.triumphtrans.com/
Triumph as an Employer
3.2/5
Triumph has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Triumph scored a -50 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Triumph would recommend the brand to a friend. ENPS measures how likely Triumph employees would recommend working at Triumph to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
