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NPS
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PCC Airfoils
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About PCC Airfoils' Brand
A leading producer of these components, has developed highly automated casting furnaces.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
PCC Airfoils NPS
PCC Airfoils's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether PCC Airfoils's customers would recommend using the product based on a scale of -100 to 100.
PCC Airfoils Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
PCC Airfoils NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2023 50 | Aug 2023 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -1 | Mar 2024 | -1 |
May 2025 -14 | May 2025 | -14 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCC Airfoils Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of PCC Airfoils users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCC Airfoils Product Quality
3/5
PCC Airfoils has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PCC Airfoils' overall Product Quality score rated by its users and customers.
PCC Airfoils Product Information
PCC Airfoils’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.pccairfoils.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
PCC Airfoils Pricing
PCC Airfoils ROI & Value For Money
3.4/5
PCC Airfoils has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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PCC Airfoils Customer Satisfaction (CSAT)
PCC Airfoils Customer Satisfaction (CSAT) Score
50 / 100
PCC Airfoils has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PCC Airfoils Customer Service
3.5/5
PCC Airfoils has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PCC Airfoils' overall Customer Service score rated by its users and customers.
About PCC Airfoils's Customer Service
Address
3401 Enterprise Parkway, Suite 200, Beachwood, OH 44122
Website
http://www.pccairfoils.com
Phone Number
216-831-3590
PCC Airfoils as an Employer
3.0/5
PCC Airfoils has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
PCC Airfoils scored a 0 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of PCC Airfoils would recommend the brand to a friend. ENPS measures how likely PCC Airfoils employees would recommend working at PCC Airfoils to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
