33
NPS
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StandardAero
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About StandardAero's Brand
A Canadian provider of aircraft maintenance, repair and overhaul services
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
StandardAero NPS
StandardAero's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether StandardAero's customers would recommend using the product based on a scale of -100 to 100.
StandardAero Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
StandardAero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 38 | May 2023 | 38 |
Aug 2023 49 | Aug 2023 | 49 |
Oct 2023 52 | Oct 2023 | 52 |
Dec 2023 44 | Dec 2023 | 44 |
Mar 2024 42 | Mar 2024 | 42 |
May 2024 27 | May 2024 | 27 |
Jul 2024 33 | Jul 2024 | 33 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 33 | Nov 2024 | 33 |
Jan 2025 35 | Jan 2025 | 35 |
Jun 2025 38 | Jun 2025 | 38 |
Oct 2025 34 | Oct 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StandardAero NPS by Gender
StandardAero's NPS was rated 16 by Male customers on Comparably.
Male
16
StandardAero's NPS was rated 16 by Male customers on Comparably.
33%
Promoters
50%
Passives
17%
Detractors
Female
N/A
StandardAero's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
StandardAero NPS by Ethnicity
StandardAero's NPS was rated 34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
StandardAero NPS by Age
StandardAero's NPS was rated 34 points by customers ages 36-40 on Comparably.
StandardAero NPS by Usage
StandardAero's NPS was rated the highest by customers who have used StandardAero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
Over 10 Years 0 | Over 10 Years | 0 |
StandardAero Customer Reviews
Out of the 3 StandardAero customer reviews 3 were positive and 0 were constructive. StandardAero customer reviews reflect that all customers have a favorable experience using the products/services of the company.
StandardAero Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of StandardAero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StandardAero Customer Loyalty Score by Gender
StandardAero's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
StandardAero Customer Loyalty Score by Ethnicity
StandardAero's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of StandardAero.
100
out of 100
African American/Black
StandardAero Customer Loyalty Score by Age
StandardAero's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of StandardAero.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
StandardAero Customer Loyalty Score by Usage
StandardAero's Customer Loyalty score was rated the highest by customers who have used StandardAero's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
StandardAero Customer Loyalty Score by Industry
StandardAero's Customer Loyalty score was rated 89% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
StandardAero Product Quality
3.9/5
StandardAero has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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StandardAero Product Information
StandardAero’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated StandardAero's product the highest.
- Website
- http://www.standardaero.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Manufacturing
Quick Insights into StandardAero Product Quality
StandardAero's Product Quality score was rated highest by customers who have used StandardAero's products/services for 1 to 2 Years, and rated lowest by customers who have used StandardAero's products/services for Over 10 Years.
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Ranked StandardAero Product Quality the Highest
Ranked StandardAero Product Quality the Lowest
StandardAero Product Quality Score by Gender
StandardAero's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of StandardAero.
Male
3.9/5
Female
N/A
StandardAero Product Quality Score by Ethnicity
StandardAero's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of StandardAero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
StandardAero Product Quality Score by Age
StandardAero's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of StandardAero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
StandardAero Product Quality Score by Usage
StandardAero's Product Quality score was rated the highest by customers who have used StandardAero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
StandardAero Product Quality Score by Industry
StandardAero's Product Quality score was rated 3.9 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
StandardAero Pricing
StandardAero ROI & Value For Money
4/5
StandardAero has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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StandardAero Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into StandardAero ROI
StandardAero's ROI score was rated highest by customers who have used StandardAero's products/services for 1 to 2 Years, and rated lowest by customers who have used StandardAero's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked StandardAero's ROI score.
Ranked StandardAero ROI the Highest
Ranked StandardAero ROI the Lowest
StandardAero ROI Score by Gender
StandardAero's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of StandardAero.
Male
3.8/5
Female
N/A
StandardAero ROI Score by Ethnicity
StandardAero's ROI score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of StandardAero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
StandardAero ROI Score by Age
StandardAero's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of StandardAero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
StandardAero ROI Score by Usage
StandardAero's ROI score was rated the highest by customers who have used StandardAero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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StandardAero ROI Score by Industry
StandardAero's ROI score was rated 4 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
StandardAero Customer Satisfaction (CSAT)
StandardAero Customer Satisfaction (CSAT) Score
81 / 100
StandardAero has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into StandardAero Customer Satisfaction
StandardAero's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked StandardAero's Customer Satisfaction.
Ranked StandardAero Customer Satisfaction the Highest
StandardAero Customer Satisfaction Score by Gender
StandardAero's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of StandardAero.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
StandardAero Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
StandardAero's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of StandardAero.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
StandardAero Customer Satisfaction Score by Usage
StandardAero's Customer Satisfaction score was rated 67 points by customers who have used StandardAero's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
StandardAero Customer Satisfaction Score by Industry
StandardAero's Customer Satisfaction score was rated 80 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "StandardAero Customer Satisfaction Score by Industry",
"text": "StandardAero's Customer Satisfaction score was rated 80 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "StandardAero's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}StandardAero Customer Service
3.9/5
StandardAero has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock StandardAero's overall Customer Service score rated by its users and customers.
About StandardAero's Customer Service
Address
Scottsdale, AZ
Website
http://www.standardaero.com/
Phone Number
210-334-6000
Quick Insights into StandardAero Customer Service
StandardAero's Customer Service score was rated highest by customers who have used StandardAero's products/services for 1 to 2 Years, and rated lowest by customers who have used StandardAero's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked StandardAero's Customer Service score.
Ranked StandardAero Customer Service the Highest
Ranked StandardAero Customer Service the Lowest
StandardAero Customer Service Score by Gender
StandardAero's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of StandardAero.
Male
3.6/5
Female
N/A
StandardAero Customer Service Score by Ethnicity
StandardAero's Customer Service score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of StandardAero.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
StandardAero Customer Service Score by Age
StandardAero's Customer Service score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of StandardAero.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
StandardAero Customer Service Score by Usage
StandardAero's Customer Service score was rated the highest by customers who have used StandardAero's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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StandardAero Customer Service Score by Industry
StandardAero's Customer Service score was rated 3.7 stars by Aerospace and Aviation industry customers.
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StandardAero as an Employer
3.2/5
StandardAero has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
StandardAero scored a 33 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of StandardAero would recommend the brand to a friend. ENPS measures how likely StandardAero employees would recommend working at StandardAero to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 37% | Promoters |
|---|---|
| 18% | Passive |
| 45% | Detractors |
