

Shaw Industries’s brand is ranked #678 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Shaw Industries. When compared to other organizations within the Energy and Manufacturing industry, Shaw Industries is ranked #56. Among its major competitors, Shaw Industries is ranked in 5th place for NPS while Armstrong World Industries is 1st, and The Marmon Group is 2nd.
Shaw Industries's Net Promoter Score (NPS) is a 2 with 43% Promoters, 16% Passives, and 41% Detractors. Net Promoter Score tracks whether Shaw Industries's customers would recommend using the product based on a scale of -100 to 100.
| 43% | Promoters |
|---|---|
| 16% | Passives |
| 41% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2023 2 | Dec 2023 | 2 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -3 | Feb 2024 | -3 |
Mar 2024 -5 | Mar 2024 | -5 |
Aug 2024 -4 | Aug 2024 | -4 |
Sep 2024 -2 | Sep 2024 | -2 |
Nov 2024 -2 | Nov 2024 | -2 |
Jan 2025 0 | Jan 2025 | 0 |
Mar 2025 -1 | Mar 2025 | -1 |
May 2025 1 | May 2025 | 1 |
Oct 2025 3 | Oct 2025 | 3 |
Nov 2025 2 | Nov 2025 | 2 |
Shaw Industries is ranked #4 for NPS among its competitors. Armstrong World Industries and Berkshire Hathaway come in first and second, with Mohawk Industries coming in at third.
![]() Shaw Industries | ![]() Berkshire Hathaway | ![]() Mohawk Industries | ![]() Armstrong World Industries | |
| Global Ranking | #678 | #360 | #- | #- |
| NPS | 2 | 20 | 3 | 61 |
| Valuation Updated every 24 hours for public companies | - | - | $13.69B | $3.74B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Shaw Industries's NPS 21 points higher than Male customers.
Shaw Industries's NPS was rated -35 by Male customers on Comparably.
Shaw Industries's NPS was rated -14 by Female customers on Comparably.
Shaw Industries's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Other -60 | Other | -60 |
Shaw Industries's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Shaw Industries's NPS was rated the highest by customers who have used Shaw Industries's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years 6 | Over 10 Years | 6 |
Compared to its competitors, Shaw Industries's NPS is rated right below Mohawk Industries.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Armstrong World Industries | 61 |
![]() | The Marmon Group | 45 |
![]() | Berkshire Hathaway | 20 |
![]() | Mohawk Industries | 3 |
![]() | Shaw Industries | 2 |
In the Energy and Manufacturing industry, Shaw Industries's NPS is rated right below Ford Motor Company.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Toyota | 43 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | Tesla | 29 |
![]() | 3M | 22 |
![]() | Stanley Black & Decker | 22 |
![]() | Ford Motor Company | 13 |
![]() | Shaw Industries | 2 |
Out of the 7 Shaw Industries customer reviews 4 were positive and 3 were constructive. Shaw Industries customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Shaw Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Shaw Industries's Customer Loyalty score 16% higher than Female customers.
Shaw Industries's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Shaw Industries's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
61-65 61% | 61-65 | 61% |
66+ 79% | 66+ | 79% |
Shaw Industries's Customer Loyalty score was rated the highest by customers who have used Shaw Industries's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Shaw Industries's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, Shaw Industries's Customer Loyalty score is rated right above Mohawk Industries, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Armstrong World Industries | 81% |
![]() | The Marmon Group | 79% |
![]() | Berkshire Hathaway | 78% |
![]() | Shaw Industries | 77% |
![]() | Mohawk Industries | 65% |
In the Energy and Manufacturing industry, Shaw Industries's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | Toyota | 83% |
![]() | Stanley Black & Decker | 82% |
![]() | 3M | 80% |
![]() | Ford Motor Company | 80% |
![]() | Shaw Industries | 77% |
![]() | Tesla | 77% |
Shaw Industries has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Shaw Industries’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Shaw Industries's product the highest. Reviewers from the Tech industry rated Shaw Industries the lowest at 2.1.
Shaw Industries's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Shaw Industries's products/services for Less than 1 Year.
Shaw Industries's Product Quality score was rated 2.8 by both Female and Male customers on Comparably.
Shaw Industries's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.8 | Other | 2.8 |
Shaw Industries's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 3.7 | 46-50 | 3.7 |
51-55 4.1 | 51-55 | 4.1 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Shaw Industries's Product Quality score was rated the highest by customers who have used Shaw Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Shaw Industries's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Shaw Industries's Product Quality score is rated right above Mohawk Industries, and is preceded by Berkshire Hathaway.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Armstrong World Industries | 3.9/5 |
![]() | The Marmon Group | 3.9/5 |
![]() | Berkshire Hathaway | 3.9/5 |
![]() | Shaw Industries | 3.2/5 |
![]() | Mohawk Industries | 2.9/5 |
In the Energy and Manufacturing industry, Shaw Industries's Product Quality score is rated right below Ford Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | Ford Motor Company | 3.5/5 |
![]() | Shaw Industries | 3.2/5 |
Shaw Industries has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Shaw Industries.
Shaw Industries's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Shaw Industries's products/services for 1 to 2 Years.
Female customers rated Shaw Industries's ROI score 0.5 stars higher than Male customers.
Shaw Industries's ROI score was rated 2.5 stars by both Caucasian and Other customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2.5 | Other | 2.5 |
Shaw Industries's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 4.1 | 51-55 | 4.1 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.9 | 66+ | 1.9 |
Shaw Industries's ROI score was rated the highest by customers who have used Shaw Industries's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Shaw Industries's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Shaw Industries's ROI score is rated right above Mohawk Industries, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Armstrong World Industries | 4.2/5 |
![]() | The Marmon Group | 4/5 |
![]() | Berkshire Hathaway | 3.7/5 |
![]() | Shaw Industries | 3/5 |
![]() | Mohawk Industries | 2.9/5 |
In the Energy and Manufacturing industry, Shaw Industries's ROI score is rated right below Ford Motor Company.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.7/5 |
![]() | Ford Motor Company | 3.4/5 |
![]() | Shaw Industries | 3/5 |
Shaw Industries has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shaw Industries's Customer Satisfaction score was rated highest by customers who have used Shaw Industries's products/services for 2 to 5 Years, and rated lowest by customers who have used Shaw Industries's products/services for Less than 1 Year.
Male customers rated Shaw Industries's Customer Satisfaction score 4 points higher than Female customers.
Very Satisfied | 22% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 17% | |
Very Dissatisfied | 28% |
Very Satisfied | 30% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
Shaw Industries' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Shaw Industries' Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Shaw Industries's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 30% |
Shaw Industries's Customer Satisfaction score was rated the highest by customers who have used Shaw Industries's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Shaw Industries's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
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}Compared to its competitors, Shaw Industries's Customer Satisfaction score is rated right above Mohawk Industries, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Armstrong World Industries | 88% |
![]() | The Marmon Group | 83% |
![]() | Berkshire Hathaway | 77% |
![]() | Shaw Industries | 56% |
![]() | Mohawk Industries | 42% |
In the Energy and Manufacturing industry, Shaw Industries's Customer Satisfaction score is rated right below Ford Motor Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | 3M | 75% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | Stanley Black & Decker | 70% |
![]() | Ford Motor Company | 61% |
![]() | Shaw Industries | 56% |
Shaw Industries has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Shaw Industries' overall Customer Service score rated by its users and customers.
http://www.shawinc.jobs
Shaw Industries's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Shaw Industries's Customer Service score was rated 2.7 by both Female and Male customers on Comparably.
Shaw Industries's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.7 | Other | 2.7 |
Shaw Industries's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.3 | 51-55 | 4.3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Shaw Industries's Customer Service score was rated the highest by customers who have used Shaw Industries's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Shaw Industries's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Shaw Industries's Customer Service score is rated right above Mohawk Industries, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Armstrong World Industries | 4.1/5 |
![]() | The Marmon Group | 4/5 |
![]() | Berkshire Hathaway | 3.8/5 |
![]() | Shaw Industries | 3.1/5 |
![]() | Mohawk Industries | 3/5 |
In the Energy and Manufacturing industry, Shaw Industries's Customer Service score is rated right below Ford Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | 3M | 3.8/5 |
![]() | Ford Motor Company | 3.4/5 |
![]() | Shaw Industries | 3.1/5 |
Shaw Industries has a 4.1/5 stars for its overall company culture rated by their employees

Shaw Industries scored a 2 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Shaw Industries would recommend the brand to a friend. ENPS measures how likely Shaw Industries employees would recommend working at Shaw Industries to a friend.
| 43% | Promoters |
|---|---|
| 16% | Passive |
| 41% | Detractors |
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Shaw Industries is ranked #678 in the Global Top 100 Brands. It ranks just behind Home Goods and just ahead of Blue Bottle Coffee.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
676 | ![]() | Fluke Corporation | ![]() | Wes Pringle | Energy and Manufacturing |
677 | ![]() | Home Goods | ![]() | Mike Dowse | Retail |
678 | ![]() | Shaw Industries | ![]() | Vance Bell | Energy and Manufacturing |
679 | ![]() | Blue Bottle Coffee | ![]() | James Freeman | Food and Beverages |
680 | ![]() | TopGolf | ![]() | Artie Starrs | Media and Entertainment |
681 | ![]() | Rolls-Royce | ![]() | Warren East | Automotive and Transportation |
682 | ![]() | Twitch | ![]() | Daniel Clancy | Tech |
Shaw Industries is ranked #56 in the Energy and Manufacturing Industry. It ranks just behind Fluke Corporation and just ahead of Halliburton.
| RANK | COMPANY | Location | |
|---|---|---|---|
54 | ![]() | Baker Hughes | Houston, TX |
55 | ![]() | Fluke Corporation | |
56 | ![]() | Shaw Industries | |
57 | ![]() | Halliburton | Houston, TX |
58 | ![]() | Flex | San Jose, CA |
59 | ![]() | DTE Energy | Michigan City, IN |
60 | ![]() | Xcel Energy | Minneapolis, MN |