45
NPS
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The Marmon Group
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About The Marmon Group's Brand
The Marmon Group is a global, diversified industrial organization. Among its major competitors, The Marmon Group is ranked in 1st place for NPS while See's Candies is 2nd, and Premier Store Fixtures is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
The Marmon Group Ranking
- #1 / 4 of its competitors
The Marmon Group NPS
The Marmon Group's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether The Marmon Group's customers would recommend using the product based on a scale of -100 to 100.
The Marmon Group Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
The Marmon Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 50 | Apr 2023 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 43 | Dec 2023 | 43 |
Feb 2024 37 | Feb 2024 | 37 |
Jul 2024 44 | Jul 2024 | 44 |
How Other Brands Compare
The Marmon Group is ranked first for NPS among its competitors. See's Candies and Lubrizol come in second and third, with McLane Company coming in at #4.
The Marmon Group |  See's Candies |  McLane Company |  Lubrizol | |
| Global Ranking | #- | #562 | #- | #- |
| NPS | 45 | 42 | -10 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $605.12B | $4.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Marmon Group NPS vs. Competitors
Compared to its competitors, The Marmon Group's NPS is rated right above See's Candies.
| COMPANY | NPS Score | |
|---|---|---|
| The Marmon Group | 45 |
| See's Candies | 42 |
| Premier Store Fixtures | 25 |
| Lubrizol | 16 |
| McLane Company | -10 |
 | Clayton Homes | -66 |
The Marmon Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of The Marmon Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Marmon Group Customer Loyalty vs. Competitors
Compared to its competitors, The Marmon Group's Customer Loyalty score is rated right above McLane Company, and is preceded by Lubrizol.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Premier Store Fixtures | 100% |
| See's Candies | 87% |
| Lubrizol | 80% |
| The Marmon Group | 79% |
| McLane Company | 74% |
| Clayton Homes | 57% |
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The Marmon Group Product Quality
3.9/5
The Marmon Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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The Marmon Group Product Information
The Marmon Group’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.marmon.com/
- Company Size
- 10,000+ Employees
The Marmon Group Product Quality vs. Competitors
Compared to its competitors, The Marmon Group's Product Quality score is rated right above Premier Store Fixtures, and is preceded by See's Candies.
| COMPANY | Product Quality Score | |
|---|---|---|
| See's Candies | 4.1/5 |
| The Marmon Group | 3.9/5 |
| Premier Store Fixtures | 3.8/5 |
| Lubrizol | 3.4/5 |
| McLane Company | 3.2/5 |
| Clayton Homes | 1.7/5 |
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The Marmon Group Pricing
The Marmon Group ROI & Value For Money
4/5
The Marmon Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Marmon Group Pricing vs. Competitors
Compared to its competitors, The Marmon Group's ROI score is rated right above Lubrizol.
| COMPANY | Pricing Score | |
|---|---|---|
| The Marmon Group | 4/5 |
| Lubrizol | 3.9/5 |
| See's Candies | 3.7/5 |
| McLane Company | 3.3/5 |
| Premier Store Fixtures | 3.2/5 |
| Clayton Homes | 1.6/5 |
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The Marmon Group Customer Satisfaction (CSAT)
The Marmon Group Customer Satisfaction (CSAT) Score
83 / 100
The Marmon Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Marmon Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Marmon Group's Customer Satisfaction score is rated right above See's Candies, and is preceded by Premier Store Fixtures.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Premier Store Fixtures | 100% |
| The Marmon Group | 83% |
| See's Candies | 78% |
| Lubrizol | 67% |
| McLane Company | 46% |
| Clayton Homes | 18% |
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The Marmon Group Customer Service
4/5
The Marmon Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Marmon Group's Customer Service
Address
181 West Madison Street 26th Floor, Chicago, IL 60602
Website
http://www.marmon.com/
Phone Number
312-372-9500
The Marmon Group Customer Service vs. Competitors
Compared to its competitors, The Marmon Group's Customer Service score is rated right above See's Candies.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Marmon Group | 4/5 |
| See's Candies | 4/5 |
| Lubrizol | 4/5 |
| Premier Store Fixtures | 3.2/5 |
| McLane Company | 3.1/5 |
| Clayton Homes | 1.5/5 |
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The Marmon Group as an Employer
3.0/5
The Marmon Group has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Marmon Group scored a 45 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of The Marmon Group would recommend the brand to a friend. ENPS measures how likely The Marmon Group employees would recommend working at The Marmon Group to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
