-10
NPS
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McLane Company
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About McLane Company's Brand
Supply chain leader providing grocery and foodservice solutions in the United States. Among its major competitors, McLane Company is ranked in 9th place for NPS while Reinhart is 1st, and Amazon is 2nd. Overall, McLane Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $605.12B
Brand at a Glance
74%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
McLane Company Ranking
- #3 / 4 of its competitors
McLane Company NPS
McLane Company's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether McLane Company's customers would recommend using the product based on a scale of -100 to 100.
McLane Company Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
McLane Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -17 | Feb 2024 | -17 |
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -13 | May 2024 | -13 |
Jun 2024 -14 | Jun 2024 | -14 |
Jul 2024 -14 | Jul 2024 | -14 |
Aug 2024 -16 | Aug 2024 | -16 |
Sep 2024 -14 | Sep 2024 | -14 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2024 -12 | Nov 2024 | -12 |
Dec 2024 -12 | Dec 2024 | -12 |
Jul 2025 -10 | Jul 2025 | -10 |
How Other Brands Compare
McLane Company is ranked third for NPS among its competitors. Amazon and Walmart come in first and second, with Sysco coming in at #4. Among those competitors, it is the second most valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McLane Company NPS by Gender
Female customers rated McLane Company's NPS 70 points higher than Male customers.
Male
-70
McLane Company's NPS was rated -70 by Male customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Female
0
McLane Company's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
McLane Company NPS by Ethnicity
McLane Company's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
McLane Company NPS by Age
McLane Company's NPS was rated -100 points by customers ages 31-35 and customers ages 36-40 on Comparably.
McLane Company NPS by Usage
McLane Company's NPS was rated the highest by customers who have used McLane Company's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -50 | Over 10 Years | -50 |
McLane Company NPS vs. Competitors
Compared to its competitors, McLane Company's NPS is rated right above Sysco, and is preceded by Core-Mark International.
| COMPANY | NPS Score | |
|---|---|---|
 | Reinhart | 50 |
 | Amazon | 49 |
 | Dot Foods | 32 |
 | Gordon Food Service | 29 |
 | Ben E. Keith | 15 |
 | Walmart | 7 |
 | US FOODS INC. | 5 |
 | Core-Mark International | 2 |
| McLane Company | -10 |
 | Sysco | -17 |
McLane Company Customer Reviews
Out of the 2 McLane Company customer reviews 1 was positive and 1 was constructive. McLane Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
McLane Company Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of McLane Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McLane Company Customer Loyalty Score by Gender
Female customers rated McLane Company's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
McLane Company Customer Loyalty Score by Ethnicity
McLane Company's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
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89
out of 100
Caucasian
McLane Company Customer Loyalty Score by Age
McLane Company's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
McLane Company Customer Loyalty Score by Usage
McLane Company's Customer Loyalty score was rated the highest by customers who have used McLane Company's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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McLane Company Customer Loyalty Score by Industry
McLane Company's Customer Loyalty score was rated 70% by both Hospitality and Retail industry customers.
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McLane Company Customer Loyalty vs. Competitors
Compared to its competitors, McLane Company's Customer Loyalty score is rated right above Sysco, and is preceded by US FOODS INC..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reinhart | 100% |
| Amazon | 89% |
| Gordon Food Service | 83% |
| Ben E. Keith | 83% |
| Core-Mark International | 79% |
| Dot Foods | 77% |
| Walmart | 76% |
| US FOODS INC. | 76% |
| McLane Company | 74% |
| Sysco | 71% |
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McLane Company Product Quality
3.2/5
McLane Company has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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McLane Company Product Information
McLane Company’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated McLane Company's product the highest. Reviewers from the Retail industry rated McLane Company the lowest at 1.6.
- Website
- https://www.mclaneco.com
- Company Size
- 10,000+ Employees
Industry
Logistics and Supply Chain
Quick Insights into McLane Company Product Quality
McLane Company's Product Quality score was rated highest by customers who have used McLane Company's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked McLane Company Product Quality the Highest
Ranked McLane Company Product Quality the Lowest
McLane Company Product Quality Score by Gender
Female customers rated McLane Company's Product Quality score 0.5 stars higher than Male customers.
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Male
2.5/5
Female
3/5
McLane Company Product Quality Score by Ethnicity
McLane Company's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
McLane Company Product Quality Score by Age
McLane Company's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
McLane Company Product Quality Score by Usage
McLane Company's Product Quality score was rated the highest by customers who have used McLane Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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McLane Company Product Quality Score by Industry
McLane Company's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
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McLane Company Product Quality vs. Competitors
Compared to its competitors, McLane Company's Product Quality score is rated right above Core-Mark International, and is preceded by US FOODS INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Reinhart | 3.9/5 |
| Dot Foods | 3.8/5 |
| Gordon Food Service | 3.8/5 |
| Ben E. Keith | 3.8/5 |
| Walmart | 3.5/5 |
| US FOODS INC. | 3.4/5 |
| McLane Company | 3.2/5 |
| Core-Mark International | 3/5 |
| Sysco | 3/5 |
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McLane Company Pricing
McLane Company ROI & Value For Money
3.3/5
McLane Company has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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McLane Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Retail industry think that they had the lowest ROI from McLane Company.
Quick Insights into McLane Company ROI
McLane Company's ROI score was rated highest by customers who have used McLane Company's products/services for 1 to 2 Years, and rated lowest by customers who have used McLane Company's products/services for 2 to 5 Years.
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Ranked McLane Company ROI the Highest
Ranked McLane Company ROI the Lowest
McLane Company ROI Score by Gender
Female customers rated McLane Company's ROI score 0.5 stars higher than Male customers.
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Male
2.6/5
Female
3.1/5
McLane Company ROI Score by Ethnicity
McLane Company's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
McLane Company ROI Score by Age
McLane Company's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 2 | 36-40 | 2 |
McLane Company ROI Score by Usage
McLane Company's ROI score was rated the highest by customers who have used McLane Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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McLane Company ROI Score by Industry
McLane Company's ROI score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
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McLane Company Pricing vs. Competitors
Compared to its competitors, McLane Company's ROI score is rated right above Core-Mark International, and is preceded by US FOODS INC..
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| Reinhart | 3.8/5 |
| Dot Foods | 3.7/5 |
| Ben E. Keith | 3.6/5 |
| Gordon Food Service | 3.6/5 |
| Walmart | 3.5/5 |
| US FOODS INC. | 3.4/5 |
| McLane Company | 3.3/5 |
| Core-Mark International | 3.1/5 |
| Sysco | 3/5 |
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McLane Company Customer Satisfaction (CSAT)
McLane Company Customer Satisfaction (CSAT) Score
46 / 100
McLane Company has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
36%
Satisfied
10%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
9%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McLane Company Customer Satisfaction
McLane Company's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used McLane Company's products/services for 5 to 10 Years.
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Ranked McLane Company Customer Satisfaction the Highest
Ranked McLane Company Customer Satisfaction the Lowest
McLane Company Customer Satisfaction Score by Gender
Female customers rated McLane Company's Customer Satisfaction score 13 points higher than Male customers.
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12 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
McLane Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
McLane Company's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
38%
Very Dissatisfied
38%
McLane Company Customer Satisfaction Score by Age
McLane Company's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 0% |
McLane Company Customer Satisfaction Score by Usage
McLane Company's Customer Satisfaction score was rated the highest by customers who have used McLane Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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McLane Company Customer Satisfaction Score by Industry
McLane Company's Customer Satisfaction score was rated 0 points by Retail industry customers.
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"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
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"text": "McLane Company's Customer Satisfaction score is rated by Retail customers on Comparably.",
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}McLane Company Customer Satisfaction vs. Competitors
Compared to its competitors, McLane Company's Customer Satisfaction score is rated right above Sysco, and is preceded by Core-Mark International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| Reinhart | 75% |
| Gordon Food Service | 75% |
| Ben E. Keith | 71% |
| Walmart | 66% |
| Dot Foods | 61% |
| US FOODS INC. | 56% |
| Core-Mark International | 54% |
| McLane Company | 46% |
| Sysco | 40% |
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McLane Company Customer Service
3.1/5
McLane Company has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About McLane Company's Customer Service
Address
4747 McLane Parkway, Temple, TX 76504
Website
https://www.mclaneco.com
Phone Number
2547717500
Quick Insights into McLane Company Customer Service
McLane Company's Customer Service score was rated highest by customers who have used McLane Company's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
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Ranked McLane Company Customer Service the Highest
Ranked McLane Company Customer Service the Lowest
McLane Company Customer Service Score by Gender
Female customers rated McLane Company's Customer Service score 1 stars higher than Male customers.
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Male
2.2/5
Female
3.2/5
McLane Company Customer Service Score by Ethnicity
McLane Company's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
McLane Company Customer Service Score by Age
McLane Company's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.8 | 36-40 | 1.8 |
McLane Company Customer Service Score by Usage
McLane Company's Customer Service score was rated the highest by customers who have used McLane Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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McLane Company Customer Service Score by Industry
McLane Company's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
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McLane Company Customer Service vs. Competitors
Compared to its competitors, McLane Company's Customer Service score is rated right above Core-Mark International, and is preceded by US FOODS INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| Reinhart | 5/5 |
| Amazon | 4.2/5 |
| Ben E. Keith | 3.8/5 |
| Gordon Food Service | 3.6/5 |
| Dot Foods | 3.5/5 |
| Walmart | 3.3/5 |
| US FOODS INC. | 3.2/5 |
| McLane Company | 3.1/5 |
| Core-Mark International | 3/5 |
| Sysco | 3/5 |
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McLane Company as an Employer
2.9/5
McLane Company has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
McLane Company scored a -10 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of McLane Company would recommend the brand to a friend. ENPS measures how likely McLane Company employees would recommend working at McLane Company to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 37% | Promoters |
|---|---|
| 14% | Passive |
| 49% | Detractors |
