50
NPS
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Reinhart
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About Reinhart's Brand
Reinhart FoodService operates as a food service distributor in the United States.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Reinhart NPS
Reinhart's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Reinhart's customers would recommend using the product based on a scale of -100 to 100.
Reinhart Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Reinhart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -100 | Oct 2024 | -100 |
May 2025 0 | May 2025 | 0 |
Jun 2025 33 | Jun 2025 | 33 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reinhart Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Reinhart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reinhart Product Quality
3.9/5
Reinhart has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Reinhart's overall Product Quality score rated by its users and customers.
Reinhart Product Information
Reinhart’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://rfsdelivers.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Retail
Reinhart Pricing
Reinhart ROI & Value For Money
3.8/5
Reinhart has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Reinhart Customer Satisfaction (CSAT)
Reinhart Customer Satisfaction (CSAT) Score
75 / 100
Reinhart has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reinhart Customer Service
5/5
Reinhart has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Reinhart's Customer Service
Address
Rosemont, WV United States of America
Website
http://rfsdelivers.com/
Consumer vs. Employees
Reinhart scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Reinhart would recommend the brand to a friend. ENPS measures how likely Reinhart employees would recommend working at Reinhart to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
