15
NPS
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Ben E. Keith
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About Ben E. Keith's Brand
Ben E. Keith Company is a distributor of food service products and alcoholic beverages in the USA. Among its major competitors, Ben E. Keith is ranked in 3rd place for NPS while Reyes Holdings is 1st, and Gordon Food Service is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Ben E. Keith Ranking
- #1 / 4 of its competitors
Ben E. Keith NPS
Ben E. Keith's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Ben E. Keith's customers would recommend using the product based on a scale of -100 to 100.
Ben E. Keith Overall NPS
| 52% | Promoters |
|---|---|
| 11% | Passives |
| 37% | Detractors |
Ben E. Keith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 13 | Jul 2024 | 13 |
Aug 2024 13 | Aug 2024 | 13 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 14 | Nov 2024 | 14 |
Dec 2024 11 | Dec 2024 | 11 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 13 | Feb 2025 | 13 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 12 | Apr 2025 | 12 |
May 2025 16 | May 2025 | 16 |
How Other Brands Compare
Ben E. Keith is ranked first for NPS among its competitors. US FOODS INC. and McLane Company come in second and third, with Sysco coming in at #4.
Ben E. Keith |  Sysco |  US FOODS INC. |  McLane Company | |
| Global Ranking | #- | #146 | #553 | #- |
| NPS | 15 | -17 | 5 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $8.05B | $605.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ben E. Keith NPS by Gender
Female customers rated Ben E. Keith's NPS 35 points higher than Male customers.
Male
-10
Ben E. Keith's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
25
Ben E. Keith's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Ben E. Keith NPS by Ethnicity
Ben E. Keith's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Ben E. Keith NPS by Age
Ben E. Keith's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Ben E. Keith NPS by Usage
Ben E. Keith's NPS was rated the highest by customers who have used Ben E. Keith's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Ben E. Keith NPS vs. Competitors
Compared to its competitors, Ben E. Keith's NPS is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | NPS Score | |
|---|---|---|
 | Reyes Holdings | 31 |
 | Gordon Food Service | 29 |
| Ben E. Keith | 15 |
| US FOODS INC. | 5 |
 | Golden State Foods | 0 |
| McLane Company | -10 |
| Sysco | -17 |
Ben E. Keith Customer Reviews
Out of the 2 Ben E. Keith customer reviews 2 were positive and 0 were constructive. Ben E. Keith customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ben E. Keith Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ben E. Keith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ben E. Keith Customer Loyalty Score by Gender
Male customers rated Ben E. Keith's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Ben E. Keith Customer Loyalty Score by Ethnicity
Ben E. Keith's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Ben E. Keith Customer Loyalty Score by Age
Ben E. Keith's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Ben E. Keith Customer Loyalty Score by Usage
Ben E. Keith's Customer Loyalty score was rated the highest by customers who have used Ben E. Keith's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ben E. Keith Customer Loyalty Score by Industry
Ben E. Keith's Customer Loyalty score was rated 100% by Restaurants industry customers.
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Ben E. Keith Customer Loyalty vs. Competitors
Compared to its competitors, Ben E. Keith's Customer Loyalty score is rated right above US FOODS INC., and is preceded by Gordon Food Service.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reyes Holdings | 84% |
| Gordon Food Service | 83% |
| Ben E. Keith | 83% |
| US FOODS INC. | 76% |
| McLane Company | 74% |
| Sysco | 71% |
| Golden State Foods | 65% |
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Ben E. Keith Product Quality
3.8/5
Ben E. Keith has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Ben E. Keith Product Information
Ben E. Keith’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Ben E. Keith's product the highest.
- Website
- http://www.benekeith.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
Quick Insights into Ben E. Keith Product Quality
Ben E. Keith's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers who have used Ben E. Keith's products/services for 1 to 2 Years.
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Ranked Ben E. Keith Product Quality the Highest
Ranked Ben E. Keith Product Quality the Lowest
Ben E. Keith Product Quality Score by Gender
Female customers rated Ben E. Keith's Product Quality score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
Ben E. Keith Product Quality Score by Ethnicity
Ben E. Keith's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Ben E. Keith Product Quality Score by Age
Ben E. Keith's Product Quality score was rated 3.5 stars by customers ages 41-45 and customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
Ben E. Keith Product Quality Score by Usage
Ben E. Keith's Product Quality score was rated the highest by customers who have used Ben E. Keith's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ben E. Keith Product Quality Score by Industry
Ben E. Keith's Product Quality score was rated 4.1 stars by Restaurants industry customers.
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Ben E. Keith Product Quality vs. Competitors
Compared to its competitors, Ben E. Keith's Product Quality score is rated right above Reyes Holdings, and is preceded by Gordon Food Service.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gordon Food Service | 3.8/5 |
| Ben E. Keith | 3.8/5 |
| Reyes Holdings | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| Golden State Foods | 3.2/5 |
| McLane Company | 3.2/5 |
| Sysco | 3/5 |
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Ben E. Keith Pricing
Ben E. Keith ROI & Value For Money
3.6/5
Ben E. Keith has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ben E. Keith Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry.
Quick Insights into Ben E. Keith ROI
Ben E. Keith's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Ben E. Keith ROI the Highest
Ranked Ben E. Keith ROI the Lowest
Ben E. Keith ROI Score by Gender
Female customers rated Ben E. Keith's ROI score 1 stars higher than Male customers.
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Male
2.9/5
Female
3.9/5
Ben E. Keith ROI Score by Ethnicity
Ben E. Keith's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Ben E. Keith ROI Score by Age
Ben E. Keith's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
46-50 3.3 | 46-50 | 3.3 |
Ben E. Keith ROI Score by Usage
Ben E. Keith's ROI score was rated 3 stars by customers who have used Ben E. Keith's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Ben E. Keith ROI Score by Industry
Ben E. Keith's ROI score was rated 3.8 stars by Restaurants industry customers.
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Ben E. Keith Pricing vs. Competitors
Compared to its competitors, Ben E. Keith's ROI score is rated right above Reyes Holdings.
| COMPANY | Pricing Score | |
|---|---|---|
| Ben E. Keith | 3.6/5 |
| Reyes Holdings | 3.6/5 |
| Gordon Food Service | 3.6/5 |
| Golden State Foods | 3.4/5 |
| US FOODS INC. | 3.4/5 |
| McLane Company | 3.3/5 |
| Sysco | 3/5 |
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Ben E. Keith Customer Satisfaction (CSAT)
Ben E. Keith Customer Satisfaction (CSAT) Score
71 / 100
Ben E. Keith has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
52%
Satisfied
19%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ben E. Keith Customer Satisfaction
Ben E. Keith's Customer Satisfaction score was rated highest by customers from the Restaurants industry, and rated lowest by customers who have used Ben E. Keith's products/services for 1 to 2 Years.
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Ranked Ben E. Keith Customer Satisfaction the Highest
Ranked Ben E. Keith Customer Satisfaction the Lowest
Ben E. Keith Customer Satisfaction Score by Gender
Female customers rated Ben E. Keith's Customer Satisfaction score 17 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 30% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ben E. Keith Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ben E. Keith's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
13%
Very Dissatisfied
11%
Ben E. Keith Customer Satisfaction Score by Age
Ben E. Keith's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% | |||||||||||||||
| 46-50 | 67% |
Ben E. Keith Customer Satisfaction Score by Usage
Ben E. Keith's Customer Satisfaction score was rated the highest by customers who have used Ben E. Keith's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ben E. Keith Customer Satisfaction Score by Industry
Ben E. Keith's Customer Satisfaction score was rated 80 points by Restaurants industry customers.
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"label": "Restaurants",
"groupId": 558,
"score": 80,
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}Ben E. Keith Customer Satisfaction vs. Competitors
Compared to its competitors, Ben E. Keith's Customer Satisfaction score is rated right above Golden State Foods, and is preceded by Reyes Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gordon Food Service | 75% |
| Reyes Holdings | 73% |
| Ben E. Keith | 71% |
| Golden State Foods | 67% |
| US FOODS INC. | 56% |
| McLane Company | 46% |
| Sysco | 40% |
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Ben E. Keith Customer Service
3.8/5
Ben E. Keith has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ben E. Keith's Customer Service
Address
601 East 7th Street, Fort Worth, TX 76102
Website
http://www.benekeith.com
Ben E. Keith's Social Links
Quick Insights into Ben E. Keith Customer Service
Ben E. Keith's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Ben E. Keith's products/services for 5 to 10 Years.
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Ranked Ben E. Keith Customer Service the Highest
Ranked Ben E. Keith Customer Service the Lowest
Ben E. Keith Customer Service Score by Gender
Female customers rated Ben E. Keith's Customer Service score 0.9 stars higher than Male customers.
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Male
3.3/5
Female
4.2/5
Ben E. Keith Customer Service Score by Ethnicity
Ben E. Keith's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Ben E. Keith Customer Service Score by Age
Ben E. Keith's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
46-50 3.6 | 46-50 | 3.6 |
Ben E. Keith Customer Service Score by Usage
Ben E. Keith's Customer Service score was rated the highest by customers who have used Ben E. Keith's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ben E. Keith Customer Service Score by Industry
Ben E. Keith's Customer Service score was rated 4.2 stars by Restaurants industry customers.
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Ben E. Keith Customer Service vs. Competitors
Compared to its competitors, Ben E. Keith's Customer Service score is rated right above Golden State Foods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ben E. Keith | 3.8/5 |
| Golden State Foods | 3.8/5 |
| Gordon Food Service | 3.6/5 |
| Reyes Holdings | 3.5/5 |
| US FOODS INC. | 3.2/5 |
| McLane Company | 3.1/5 |
| Sysco | 3/5 |
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Ben E. Keith as an Employer
3.9/5
Ben E. Keith has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ben E. Keith scored a 15 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Ben E. Keith would recommend the brand to a friend. ENPS measures how likely Ben E. Keith employees would recommend working at Ben E. Keith to a friend.
Net Promoter Score
15
NPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
