31
NPS
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Reyes Holdings
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About Reyes Holdings' Brand
Reyes Holdings provides beverage items and food services. Among its major competitors, Reyes Holdings is ranked in 2nd place for NPS while The Coca-Cola Company is 1st, and Ben E. Keith is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Reyes Holdings Ranking
- #2 / 4 of its competitors
Reyes Holdings NPS
Reyes Holdings's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether Reyes Holdings's customers would recommend using the product based on a scale of -100 to 100.
Reyes Holdings Overall NPS
| 60% | Promoters |
|---|---|
| 11% | Passives |
| 29% | Detractors |
Reyes Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 24 | Jan 2024 | 24 |
Feb 2024 28 | Feb 2024 | 28 |
Mar 2024 28 | Mar 2024 | 28 |
Apr 2024 27 | Apr 2024 | 27 |
Jun 2024 29 | Jun 2024 | 29 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 30 | Jan 2025 | 30 |
Mar 2025 27 | Mar 2025 | 27 |
Jun 2025 29 | Jun 2025 | 29 |
Sep 2025 31 | Sep 2025 | 31 |
Oct 2025 31 | Oct 2025 | 31 |
How Other Brands Compare
Reyes Holdings is ranked second for NPS among its competitors. The Coca-Cola Company and US FOODS INC. come in first and third, with McLane Company coming in at #4.
Reyes Holdings |  The Coca-Cola Company |  US FOODS INC. |  McLane Company | |
| Global Ranking | #- | #55 | #553 | #- |
| NPS | 31 | 39 | 5 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $215.34B | $8.05B | $605.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reyes Holdings NPS by Gender
Female customers rated Reyes Holdings's NPS 72 points higher than Male customers.
Male
-12
Reyes Holdings's NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
60
Reyes Holdings's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Reyes Holdings NPS by Ethnicity
Reyes Holdings's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
African American/Black 60 | African American/Black | 60 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Reyes Holdings NPS by Age
Reyes Holdings's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Reyes Holdings NPS by Usage
Reyes Holdings's NPS was rated the highest by customers who have used Reyes Holdings's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 20 | Over 10 Years | 20 |
Reyes Holdings NPS vs. Competitors
Compared to its competitors, Reyes Holdings's NPS is rated right above Ben E. Keith, and is preceded by The Coca-Cola Company.
| COMPANY | NPS Score | |
|---|---|---|
| The Coca-Cola Company | 39 |
| Reyes Holdings | 31 |
 | Ben E. Keith | 15 |
| US FOODS INC. | 5 |
 | Golden State Foods | 0 |
| McLane Company | -10 |
Reyes Holdings Customer Reviews
Out of the 6 Reyes Holdings customer reviews 1 was positive and 5 were constructive. Reyes Holdings customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Reyes Holdings Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Reyes Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reyes Holdings Customer Loyalty Score by Gender
Male customers rated Reyes Holdings's Customer Loyalty score 8% higher than Female customers.
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Male
90%
Yes
Female
82%
Yes
Reyes Holdings Customer Loyalty Score by Ethnicity
Reyes Holdings's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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75
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Reyes Holdings Customer Loyalty Score by Age
Reyes Holdings's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 82% | 26-30 | 82% |
46-50 78% | 46-50 | 78% |
Reyes Holdings Customer Loyalty Score by Usage
Reyes Holdings's Customer Loyalty score was rated the highest by customers who have used Reyes Holdings's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Reyes Holdings Customer Loyalty Score by Industry
Reyes Holdings's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Reyes Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Reyes Holdings's Customer Loyalty score is rated right above Ben E. Keith, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Coca-Cola Company | 85% |
| Reyes Holdings | 84% |
| Ben E. Keith | 83% |
| US FOODS INC. | 76% |
| McLane Company | 74% |
| Golden State Foods | 65% |
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Reyes Holdings Product Quality
3.6/5
Reyes Holdings has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Reyes Holdings Product Information
Reyes Holdings’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Reyes Holdings's product the highest. Reviewers from the Restaurants industry rated Reyes Holdings the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Quick Insights into Reyes Holdings Product Quality
Reyes Holdings's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Restaurants industry.
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Ranked Reyes Holdings Product Quality the Highest
Ranked Reyes Holdings Product Quality the Lowest
Reyes Holdings Product Quality Score by Gender
Female customers rated Reyes Holdings's Product Quality score 0.2 stars higher than Male customers.
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Male
3.1/5
Female
3.3/5
Reyes Holdings Product Quality Score by Ethnicity
Reyes Holdings's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Reyes Holdings Product Quality Score by Age
Reyes Holdings's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
46-50 2.4 | 46-50 | 2.4 |
Reyes Holdings Product Quality Score by Usage
Reyes Holdings's Product Quality score was rated the highest by customers who have used Reyes Holdings's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reyes Holdings Product Quality Score by Industry
Reyes Holdings's Product Quality score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Reyes Holdings Product Quality vs. Competitors
Compared to its competitors, Reyes Holdings's Product Quality score is rated right above US FOODS INC., and is preceded by Ben E. Keith.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Coca-Cola Company | 4.2/5 |
| Ben E. Keith | 3.8/5 |
| Reyes Holdings | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| Golden State Foods | 3.2/5 |
| McLane Company | 3.2/5 |
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Reyes Holdings Pricing
Reyes Holdings ROI & Value For Money
3.6/5
Reyes Holdings has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Reyes Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Restaurants industry think that they had the lowest ROI from Reyes Holdings.
Quick Insights into Reyes Holdings ROI
Reyes Holdings's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Restaurants industry.
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Ranked Reyes Holdings ROI the Highest
Ranked Reyes Holdings ROI the Lowest
Reyes Holdings ROI Score by Gender
Female customers rated Reyes Holdings's ROI score 0.8 stars higher than Male customers.
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Male
3.2/5
Female
4/5
Reyes Holdings ROI Score by Ethnicity
Reyes Holdings's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Reyes Holdings ROI Score by Age
Reyes Holdings's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.1 | 26-30 | 4.1 |
46-50 2.4 | 46-50 | 2.4 |
Reyes Holdings ROI Score by Usage
Reyes Holdings's ROI score was rated the highest by customers who have used Reyes Holdings's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reyes Holdings ROI Score by Industry
Reyes Holdings's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Reyes Holdings Pricing vs. Competitors
Compared to its competitors, Reyes Holdings's ROI score is rated right above Golden State Foods, and is preceded by Ben E. Keith.
| COMPANY | Pricing Score | |
|---|---|---|
| The Coca-Cola Company | 3.9/5 |
| Ben E. Keith | 3.6/5 |
| Reyes Holdings | 3.6/5 |
| Golden State Foods | 3.4/5 |
| US FOODS INC. | 3.4/5 |
| McLane Company | 3.3/5 |
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Reyes Holdings Customer Satisfaction (CSAT)
Reyes Holdings Customer Satisfaction (CSAT) Score
73 / 100
Reyes Holdings has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
50%
Satisfied
23%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reyes Holdings Customer Satisfaction
Reyes Holdings's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
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Ranked Reyes Holdings Customer Satisfaction the Highest
Ranked Reyes Holdings Customer Satisfaction the Lowest
Reyes Holdings Customer Satisfaction Score by Gender
Female customers rated Reyes Holdings's Customer Satisfaction score 2 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 24% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Reyes Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reyes Holdings' Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
36%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
18%
Very Dissatisfied
36%
CSAT according to African American/Black
Reyes Holdings' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Reyes Holdings' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Reyes Holdings Customer Satisfaction Score by Age
Reyes Holdings's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 46-50 | 25% |
Reyes Holdings Customer Satisfaction Score by Usage
Reyes Holdings's Customer Satisfaction score was rated the highest by customers who have used Reyes Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reyes Holdings Customer Satisfaction Score by Industry
Reyes Holdings's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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"title": "Reyes Holdings Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 33,
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}Reyes Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Reyes Holdings's Customer Satisfaction score is rated right above Ben E. Keith, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Reyes Holdings | 73% |
| Ben E. Keith | 71% |
| Golden State Foods | 67% |
| US FOODS INC. | 56% |
| McLane Company | 46% |
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Reyes Holdings Customer Service
3.5/5
Reyes Holdings has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Reyes Holdings's Customer Service
Address
Rosemont, WV
Website
http://www.reyesholdings.com/
Quick Insights into Reyes Holdings Customer Service
Reyes Holdings's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Restaurants industry.
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Ranked Reyes Holdings Customer Service the Highest
Ranked Reyes Holdings Customer Service the Lowest
Reyes Holdings Customer Service Score by Gender
Female customers rated Reyes Holdings's Customer Service score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Reyes Holdings Customer Service Score by Ethnicity
Reyes Holdings's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Reyes Holdings Customer Service Score by Age
Reyes Holdings's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
46-50 1.9 | 46-50 | 1.9 |
Reyes Holdings Customer Service Score by Usage
Reyes Holdings's Customer Service score was rated the highest by customers who have used Reyes Holdings's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reyes Holdings Customer Service Score by Industry
Reyes Holdings's Customer Service score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Reyes Holdings Customer Service vs. Competitors
Compared to its competitors, Reyes Holdings's Customer Service score is rated right above US FOODS INC., and is preceded by Golden State Foods.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Coca-Cola Company | 4/5 |
| Ben E. Keith | 3.8/5 |
| Golden State Foods | 3.8/5 |
| Reyes Holdings | 3.5/5 |
| US FOODS INC. | 3.2/5 |
| McLane Company | 3.1/5 |
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Reyes Holdings as an Employer
3.0/5
Reyes Holdings has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Reyes Holdings scored a 31 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Reyes Holdings would recommend the brand to a friend. ENPS measures how likely Reyes Holdings employees would recommend working at Reyes Holdings to a friend.
Net Promoter Score
31
NPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 46% | Promoters |
|---|---|
| 5% | Passive |
| 49% | Detractors |
