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NPS
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Golden State Foods
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About Golden State Foods' Brand
Golden State Foods is one of the largest diversified suppliers to the quick service restaurant (QSR) industry. Among its major competitors, Golden State Foods is ranked in 5th place for NPS while Ventura Foods is 1st, and Promasidor is 2nd.Their current valuation is $25.43B
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Golden State Foods Ranking
- #4 / 4 of its competitors
Golden State Foods NPS
Golden State Foods's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Golden State Foods's customers would recommend using the product based on a scale of -100 to 100.
Golden State Foods Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Golden State Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 -40 | Oct 2023 | -40 |
Nov 2023 -34 | Nov 2023 | -34 |
Apr 2024 -15 | Apr 2024 | -15 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 11 | Nov 2024 | 11 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Golden State Foods is ranked #4 for NPS among its competitors. Ventura Foods and PepsiCo come in first and second, with Tyson Foods coming in at third. Among those competitors, it is the third most valued company behind PepsiCo.
Golden State Foods |  PepsiCo |  Tyson Foods | Ventura Foods | |
| Global Ranking | #- | #105 | #181 | #- |
| NPS | 0 | 24 | 9 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $25.43B | $195.21B | $24.59B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden State Foods NPS vs. Competitors
Compared to its competitors, Golden State Foods's NPS is rated right below Tyson Foods.
| COMPANY | NPS Score | |
|---|---|---|
| Ventura Foods | 37 |
 | Promasidor | 28 |
| PepsiCo | 24 |
| Tyson Foods | 9 |
| Golden State Foods | 0 |
Golden State Foods Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Golden State Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Golden State Foods Customer Loyalty vs. Competitors
Compared to its competitors, Golden State Foods's Customer Loyalty score is rated right below Tyson Foods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PepsiCo | 82% |
| Ventura Foods | 80% |
| Promasidor | 78% |
| Tyson Foods | 73% |
| Golden State Foods | 65% |
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Golden State Foods Product Quality
3.2/5
Golden State Foods has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Golden State Foods Product Information
Golden State Foods’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food & Beverages
Golden State Foods Product Quality vs. Competitors
Compared to its competitors, Golden State Foods's Product Quality score is rated right below Tyson Foods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ventura Foods | 4.1/5 |
| Promasidor | 4/5 |
| PepsiCo | 4/5 |
| Tyson Foods | 3.6/5 |
| Golden State Foods | 3.2/5 |
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Golden State Foods Pricing
Golden State Foods ROI & Value For Money
3.4/5
Golden State Foods has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Golden State Foods Pricing vs. Competitors
Compared to its competitors, Golden State Foods's ROI score is rated right below Tyson Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| Ventura Foods | 3.9/5 |
| Promasidor | 3.9/5 |
| PepsiCo | 3.8/5 |
| Tyson Foods | 3.4/5 |
| Golden State Foods | 3.4/5 |
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Golden State Foods Customer Satisfaction (CSAT)
Golden State Foods Customer Satisfaction (CSAT) Score
67 / 100
Golden State Foods has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Golden State Foods Customer Satisfaction vs. Competitors
Compared to its competitors, Golden State Foods's Customer Satisfaction score is rated right above Tyson Foods, and is preceded by Ventura Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Promasidor | 100% |
| PepsiCo | 79% |
| Ventura Foods | 67% |
| Golden State Foods | 67% |
| Tyson Foods | 64% |
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Golden State Foods Customer Service
3.8/5
Golden State Foods has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Golden State Foods's Customer Service
Address
18301 Von Karman Avenue, Suite 1100, Irvine, CA
Website
http://www.goldenstatefoods.com/
Phone Number
(949) 252-2094
Golden State Foods Customer Service vs. Competitors
Compared to its competitors, Golden State Foods's Customer Service score is rated right above Promasidor, and is preceded by PepsiCo.
| COMPANY | Customer Service Score | |
|---|---|---|
| PepsiCo | 3.8/5 |
| Golden State Foods | 3.8/5 |
| Promasidor | 3.7/5 |
| Ventura Foods | 3.5/5 |
| Tyson Foods | 3.5/5 |
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Golden State Foods as an Employer
4.3/5
Golden State Foods has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Golden State Foods scored a 0 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden State Foods would recommend the brand to a friend. ENPS measures how likely Golden State Foods employees would recommend working at Golden State Foods to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 39% | Promoters |
|---|---|
| 25% | Passive |
| 36% | Detractors |
